Report Amex website problems here
Aug 29, 2013, 9:42 am
#181
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
USA Scheduled: August 30 - September 1, 2013
Our systems will be undergoing maintenance from Friday, August 30th until approximately 7:00 AM EDT on Sunday, September 1st. You may experience limited access to your account information both on our website and when calling into our Customer Service Call Centers. Your pending charges, account alerts, and credit line information will be unavailable, and you may experience delays when making a payment. We apologize for any inconvenience this may cause, and appreciate your patience while we improve our systems.
Oct 3, 2013, 7:41 pm
#182
Join Date: Dec 2011
Location: YYZ
Programs: UA1K MM, JL JMB SAPPHIRE, Marriott Titanium/LTP, Hilton Diamond
Posts: 1,267
MR Activity Detail, SE NAME NOT FOUND?
Just logged into my MR account through Points Summary - Activity Detail and found all the description were " SE NAME NOT FOUND", is this MR website's glitch or my account's problem?
Oct 22, 2013, 9:31 pm
#183
Used to be 'g_leyser'
Join Date: Jul 2002
Location: Brandon Johnson International Airport (expect delays)
Programs: AA PlatPro, HH Gold, Bonvoy Gold, IHG Plat, Reno Air MEGA Platinum
Posts: 10,039
MR Rewards site down?
For several days I have not been able to access my rewards site.
I keep getting this error:
If I click on "Search for Rewards", that site works, but there is a message in red at the top that says:
What gives?
I keep getting this error:
WE'RE SORRY We apologize for the inconvenience, the system is currently unavailable. Please try your request again by refreshing the page.
If you require further assistance please call Membership Rewards® Customer Service at 1-800-AXP-EARN (297-3276). CODE: CA02-101 Would you like to... Search for Rewards
See your Membership Rewards Points Summary
If you require further assistance please call Membership Rewards® Customer Service at 1-800-AXP-EARN (297-3276). CODE: CA02-101 Would you like to... Search for Rewards
See your Membership Rewards Points Summary
As we update systems, online/phone services will be down. Please try again later
Oct 28, 2013, 7:38 am
#184
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Freeload Univ. Where are you sitting?
Posts: 14,818
AMEX website problems?
Been trying to schedule payments for my AMEX cards since last week.
It seems every time I select a card to make a payment, I get the following message:
I'm ahead of schedule, so I can always send a check, but this seems to be going on forever.
Is it me?
It seems every time I select a card to make a payment, I get the following message:
We're Sorry... We are currently upgrading our site to improve American Express Online Services. During this time you may experience intermittent system delays.
Is it me?
Oct 28, 2013, 4:13 pm
#185
Join Date: Sep 2012
Location: YVR
Posts: 1,847
I am having a similar problem when I am trying to redeem TripFlex rewards. I can get in and see my points, but cannot do this online redemption. Time is of the essence, too, since there's a bonus that expires on Thursday...
Nov 3, 2013, 9:42 am
#187
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,089
MR transfers down?
I've been trying for two days to transfer some MR pts and i keep getting this message:
" We apologize for the inconvenience, but the system cannot process your redemption or transfer at this time. Please try your request again later. If you require immediate assistance, please call Membership Rewards® Customer Service at 1-800-AXP-EARN (297-3276).
Hours of operation are 9:00 a.m. - 12:00 a.m. ET (Monday - Friday) and 10 a.m. - 6:30 p.m. ET (Saturday and Sunday)."
Anyone else having this problem?
" We apologize for the inconvenience, but the system cannot process your redemption or transfer at this time. Please try your request again later. If you require immediate assistance, please call Membership Rewards® Customer Service at 1-800-AXP-EARN (297-3276).
Hours of operation are 9:00 a.m. - 12:00 a.m. ET (Monday - Friday) and 10 a.m. - 6:30 p.m. ET (Saturday and Sunday)."
Anyone else having this problem?
Dec 3, 2013, 9:35 am
#188
Suspended
Join Date: Jun 2011
Location: NYC
Programs: Fly paid F and J. AA EXP. DL PM.
Posts: 407
Is FHR site down?
Yesterday I tried looking around for hotel options on FHR for a trip in Jan and received error messages. Same today.
Anyone else having problems? Is the site down?
(Yes, I know I can call. But prefer to look at all the options myself without going through them with a rep.)
Anyone else having problems? Is the site down?
(Yes, I know I can call. But prefer to look at all the options myself without going through them with a rep.)
Jan 29, 2014, 3:24 am
#191
Join Date: May 2006
Location: nyc
Posts: 297
FHR website under maintenance forever?
Whenever I try to access the system, I get the "We're sorry" message. I can browse hotels but when I log in to actually look up rates and reserve, it doesn't work. A customer rep told me that it would be up again in about 4 hours, but I have been experiencing this issue since December. Is it just me?
Jan 30, 2014, 3:58 am
#193
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
americanexpressfhr.com works correctly for me. Have you tried using an alternate browser and clearing cookies (or opening a Private/Incognito window)?
Jan 30, 2014, 4:18 am
#194
Join Date: May 2006
Location: nyc
Posts: 297
When I tried to access the AMEX FHR site online, it shows as follows
" We are sorry, our system is not responding prpperly " after inputting ID and Password.
Is this a problem by firewall or something?
I can access to my account and all history after the ID and Password are input, but no access to the FHR site.
Thanks in advance!
" We are sorry, our system is not responding prpperly " after inputting ID and Password.
Is this a problem by firewall or something?
I can access to my account and all history after the ID and Password are input, but no access to the FHR site.
Thanks in advance!
But AMEX rep could access the site...
Jan 30, 2014, 4:21 am
#195
Join Date: May 2006
Location: nyc
Posts: 297
Yes, mia. I tried accessing from my work (IE) too. Tried Safari, Firefox, deleted cookies, etc. I'm able to browse hotels, but when I log in to see rates and availability I get the "We're Sorry" message..
Last edited by little bunny; Jan 30, 2014 at 4:36 am