Report Amex website problems here

Reply Subscribe

Thread Tools

Search this Thread

Jan 13, 2016, 5:26 am

#226

mikeawesome

Join Date: Dec 2013

Posts: 54

Membership Rewards down or just me?

I get the following message when i click on available points.

WE'RE SORRY
We apologize for the inconvenience, the system is currently unavailable. Please try your request again by refreshing the page.

If you require further assistance please call Membership Rewards® Customer Service at 1-800-AXP-EARN (297-3276).
CODE: LA01-101

Jan 13, 2016, 5:54 am

#227

jrjcopp

Join Date: Nov 2006

Location: Tulsa, OK

Programs: HHonors Diamond, SPG Gold

Posts: 306

Working for me on both Chrome and Edge.

Jan 20, 2016, 10:01 am

#228

gspurr

Join Date: Sep 2010

Location: YYZ

Programs: United 1K, AC 50K, Hyatt Globalist, Marriot Platinum

Posts: 684

Is anyone else having trouble seeing their amex membership rewards balance online today? It doesn't show up on the usual spot on my card's page and when I click on the membership rewards page I get an error message.

Jan 20, 2016, 10:15 am

#229

FlyerAl

Join Date: Sep 2000

Location: YYZ/YHM/BUF

Programs: AA Plat, HH Gold, MR Plat

Posts: 4,212

Quote:

Originally Posted by gspurr

Yes, I'm having the exact same problem.

Jan 20, 2016, 10:39 am

#230

AugustWest

Join Date: Mar 2015

Posts: 333

MR site down?

I am getting a "temporarily unavailable" message when trying to log into MR.
Anyone else?

Jan 20, 2016, 10:44 am

#231

Troopers

Join Date: Sep 2015

Location: SFO

Posts: 3,881

You're not alone.

Jan 20, 2016, 10:46 am

#232

Cana2013

Join Date: Jan 2013

Programs: Aeroplan Diamond, SPG Plat, Hilton Gold, Marriott

Posts: 1,839

Quote:

Originally Posted by gspurr

I am having the same problem. It happened couple times last year.

Jan 20, 2016, 10:49 am

#233

AugustWest

Join Date: Mar 2015

Posts: 333

Thanks

Jan 20, 2016, 11:38 am

#234

FlyMeToTheLooneyBin

Join Date: Jun 2009

Location: LAX

Posts: 6,769

Yup. I noticed the outage yesterday when I was perusing the Platinum Dining benefit page.

Jan 20, 2016, 11:39 am

#235

dhuey

A FlyerTalk Posting Legend

Join Date: Feb 2001

Location: Berkeley, CA USA

Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper

Posts: 57,084

Trying to make a FH&R reservation since yesterday. No luck. It keeps crashing after FH&R login.

Jan 20, 2016, 11:39 am

#236

mia

Moderator

Join Date: Jun 2003

Location: Miami, Mpls & London

Programs: AA & Marriott Perpetual Platinum; DL & HH Gold

Posts: 48,959

I am able to access my account at membershiprewards.com

Jan 20, 2016, 12:16 pm

#237

500 miles at a time

Join Date: Dec 2003

Posts: 3,598

Quote:

Originally Posted by gspurr

System has been down all day for maintenance is what they told me.

Jan 20, 2016, 1:34 pm

#238

jk2

Join Date: Dec 2010

Posts: 1,516

Quote:

Originally Posted by mia

I am able to access my account at membershiprewards.com

I am able to access this info as well, however if I would like to access a page 'travel' and 'transfer points to other programs', it shows 'page not found'.

Jan 20, 2016, 1:46 pm

#239

mia

Moderator

Join Date: Jun 2003

Location: Miami, Mpls & London

Programs: AA & Marriott Perpetual Platinum; DL & HH Gold

Posts: 48,959

Quote:

Originally Posted by jk2

... 'transfer points to other programs', it shows 'page not found'.

Confirmed. If you call 1 - 8 0 0 - 2 9 7 - 3 2 7 6 are they able to make the transfer?

Jan 20, 2016, 1:50 pm

#240

mia

Moderator

Join Date: Jun 2003

Location: Miami, Mpls & London

Programs: AA & Marriott Perpetual Platinum; DL & HH Gold

Posts: 48,959

Here is a workaround to try if the partner is already linked to your Membership Rewards account:

Login to membershiprewards.com
Click: Your points balance (righthand side)
Expand: Link Loyalty Programs
Scroll: to the desired program, and click the program NAME
You should be here:

https://rewards.americanexpress.com/...iew/ptlanding/