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Old Jul 19, 2015, 12:47 pm
  #211  
mia
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Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
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I removed the screen shot because it includes your full name and Membership Rewards (Canada) balance.

Originally Posted by Sean22mac
For the past 2 weeks it takes me to a list of links
There is also an error message. If using a different browser in Incognito or Private mode does not correct the problem I think you need to get past Customer Service to Technical (or Web) Support.
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Old Jul 19, 2015, 6:59 pm
  #212  
 
Join Date: Jan 2013
Location: YVR
Programs: Aeroplan, British Airways, Alaska
Posts: 249
I have tried both Safari and Firefox on my Mac and same problem.

Amex customer service has not been working too hard to fix it. I feel like I am harassing them.
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Old Jul 27, 2015, 12:07 am
  #213  
 
Join Date: Jan 2013
Location: YVR
Programs: Aeroplan, British Airways, Alaska
Posts: 249
Amex customer service called me today to say other members have had the same issue with their website and they have managed to fix it. I logged in and my member rewards page is working.

I am pleased with their customer service communicating with me and fixing the problem. Dealing with a supervisor seemed to improve the process.
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Old Jul 27, 2015, 6:39 am
  #214  
 
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,131
For the most part, the detailed drilldown information that should be available does not show for me, the website goes into a spinning hold - I use Chrome
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Old Jul 27, 2015, 7:36 am
  #215  
mia
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Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
Originally Posted by 4aks
... I use Chrome
Check to see if your copy of Chrome needs to be updated. Recently, Chrome has become all but unusable on my PC if an update has been downloaded but not yet installed (by restarting the browser).
Last edited by mia; Jul 27, 2015 at 8:14 am
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Old Jul 27, 2015, 8:14 am
  #216  
 
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,131
Originally Posted by mia
Check to see if your copy of Chrome needs to be updated. Recently, Chrome has become all but unusable on my PC if an update has been downloaded but not yet installed (but restarting the browser).
It's been ongoing for a month or more - I reboot chrome daily (installing any updates)
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Old Jul 27, 2015, 8:15 am
  #217  
mia
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Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
Originally Posted by 4aks
It's been ongoing for a month or more
Have you tried using Incognito mode?
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Old Sep 4, 2015, 6:45 am
  #218  
 
Join Date: Dec 2014
Programs: Marriott Gold, SPG Gold, Hilton Gold, Best Western Diamond
Posts: 364
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Old Sep 4, 2015, 6:47 am
  #219  
 
Join Date: Aug 2008
Location: SAF
Programs: HH Gold, IHG Gold
Posts: 675
Same thing for me, last 15 minutes or so.

EDIT: Seems to be working now.
Last edited by G2244; Sep 4, 2015 at 7:50 am
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Old Sep 4, 2015, 8:33 am
  #220  
 
Join Date: Sep 2014
Location: MSY
Posts: 10
My balances and transactions aren't showing up but I noticed that retailers participating in the Amex offers now have their logo on the panel which details the offer.
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Old Sep 4, 2015, 9:02 am
  #221  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
website has been acting up all morning.

major re-design ... on a weekday? Amex, that's such a stupid idea. Now my plat card transactions are showing under my corporate card ... no balances or anything available. What a mess.
Last edited by mia; Sep 4, 2015 at 9:08 am Reason: Combine consecutive replies
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Old Sep 4, 2015, 9:08 am
  #222  
 
Join Date: Jun 2015
Posts: 112
I can't even log into my account this morning. I get a "Systems down" message.
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Old Sep 10, 2015, 8:55 am
  #223  
 
Join Date: Apr 2012
Posts: 147
My sis can't see any posted transactions from her newly opened Plat cards although pending transactions are showing fine. I chatted with AMex rep, and apparently, many customers are reporting the same issue. Is anyone else experiencing this problem?
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Old Oct 6, 2015, 11:39 pm
  #224  
 
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,131
AMEX Travel .com 'is down'
got several errors attempting to book - didn't complete transactions

third agent I spoke to acknowledged the site is down, and to try again in an hour
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Old Oct 9, 2015, 3:46 pm
  #225  
 
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,131
Originally Posted by 4aks
got several errors attempting to book - didn't complete transactions

third agent I spoke to acknowledged the site is down, and to try again in an hour
After 3+ failed attempts to book a fligh over a 36 hour period, and each attempt generating pending charges but no tickets, I got a hold of a supervisor at AMEX Travel. They attempted to complete the transactions manually. Waived the $40 phone fee

Supervisor was unable to do it within a 10 minute period, she offered to continue working the problem and call me back once issued

A few hours later I was booked. The price had changed, and they generated several more pending charges in the process, but they honored the original price and gave me a courtesy credit
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