Report Amex website problems here

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Old Jan 7, 09, 6:50 am
  #1  
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Exclamation Report Amex website problems here

Have been trying to access my account online since yesterday night 10:00pm EST via www.americanexpress.com and get a system error. Tried Canadian website and get the same error? Is anybody else experiencing same thing? Just tried amex mobile site and it is also down.

Last edited by mia; Jul 12, 13 at 3:35 pm
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Old Jan 7, 09, 6:54 am
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I can't access my german account. Tried a couple of times today.
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Old Jan 7, 09, 7:00 am
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I guess this is a global issue with them. I will try to call them later and see if it is only their website down and not the whole system. Has anybody tried to use Amex card today? Any problems?
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Old Jan 7, 09, 7:23 am
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I tried a few times from 7 AM this morning until now (9:22) with no success. Quicken was not able to get in, either.
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Old Jan 7, 09, 7:24 am
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Amex has confirmed that they are well aware of this problem and have been trying to solve it for some time.

They have not been communicated what exactly the issue is, and their IT Team and Technical Support Group do not have an estimated timeframe for fixing this either.

They could not confirm whether this is a global issue, only that in the USA it appears that their systems are down since yesterday and they cannot yet fix them...
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Old Jan 7, 09, 7:34 am
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I am sure it's nothing an infusion of 100k MR points into my account can't fix
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Old Jan 7, 09, 8:04 am
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Originally Posted by S.Bling View Post
Amex has confirmed that they are well aware of this problem and have been trying to solve it for some time.

They have not been communicated what exactly the issue is, and their IT Team and Technical Support Group do not have an estimated timeframe for fixing this either.

They could not confirm whether this is a global issue, only that in the USA it appears that their systems are down since yesterday and they cannot yet fix them...
This is disappointing-I had trouble on Monday also-kind of makes you wonder how vulnerable their systems are since it has been days now.
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Old Jan 7, 09, 8:16 am
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both the australia centurion site and regular amex site have been down since last night as well.
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Old Jan 7, 09, 9:09 am
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Perhaps there is a bright side in that maybe my billing cycle will close today before some big charges are posted .
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Old Jan 7, 09, 9:39 am
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UK site was down at 07:00 GMT today, back up now.
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Old Jan 7, 09, 9:42 am
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Switzerland back up
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Old Jan 7, 09, 9:52 am
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Germany up and running now either!
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Old Jan 7, 09, 10:01 am
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USA Still out...12:00 PM

Driving me nuts.....still out right now......
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Old Jan 7, 09, 10:07 am
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I was just able to logon - looks okay now. I did have trouble this AM, though.
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Old Jan 7, 09, 10:08 am
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Hong Kong site been down all day.. very annoying
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