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Jan 31, 2010, 1:41 am

#76

wallaby

Join Date: Apr 2004

Location: MCY

Programs: AAdvantage, QFF, UA, Hyatt, SPG

Posts: 448

Strange response when logging into Amex

Trying to login to Amex to check my account, and get a screen saying my "login" is locked and asking me to enter full card number plus the 4 digits from the back. Doesn't seem right to me. Anyone else encountered this?
Has the Amex website been pirated?

Jan 31, 2010, 1:57 am

#77

Silver Fox

FlyerTalk Evangelist

Join Date: Apr 2009

Location: where lions are led by donkeys...

Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet

Posts: 20,350

I would not trust it either. And as the number is on the front of amex platinum cards I would be extremely suspicious. I just logged into the site ok but I would err on the side of caution and call them if I was you.

Jan 31, 2010, 2:00 am

#78

mia

Moderator

Join Date: Jun 2003

Location: Miami, Mpls & London

Programs: AA & Marriott Perpetual Platinum; DL & HH Gold

Posts: 48,959

Quote:

Originally Posted by wallaby

...screen saying my "login" is locked and asking me to enter full card number plus the 4 digits from the back

In my experience this is displayed after I have made a typographical error typing my User ID. I would simply close the browser and start over.

Jan 31, 2010, 4:36 am

#79

wallaby

Join Date: Apr 2004

Location: MCY

Programs: AAdvantage, QFF, UA, Hyatt, SPG

Posts: 448

Quote:

Originally Posted by Silver Fox

Actually "back " was my error, it was showing the id number on the front.

Jan 31, 2010, 5:15 am

#80

wallaby

Join Date: Apr 2004

Location: MCY

Programs: AAdvantage, QFF, UA, Hyatt, SPG

Posts: 448

Quote:

Originally Posted by mia

In my experience this is displayed after I have made a typographical error typing my User ID. I would simply close the browser and start over.

Well after rebooting and clearing my browser cache I still get the same thing.
Guess I need to make a call.

Feb 3, 2010, 6:15 pm

#81

flyer4512

Join Date: Feb 2009

Posts: 6,607

Quote:

Originally Posted by SingaporeDon

This happens often to me between approx 4pm- 8pm ET in the U.S on different ISP's so it's not isolated to overseas.

Feb 5, 2010, 6:07 am

#82

wallaby

Join Date: Apr 2004

Location: MCY

Programs: AAdvantage, QFF, UA, Hyatt, SPG

Posts: 448

Quote:

Originally Posted by SingaporeDon

Accessing the Membership rewards section of the US American Express website from Singapore has, for the last several years, been impossible. You are directed to an endless loop, with the words "Process Redirect" appearing between constant changing of the address line in the website, and a blank page. I have tried IE, Safari and Firefox, but same problems. I have raised this with AMEX customer service, but they have no clue and have not been able to resolve the issue. I have given up now, and just call them when I want to transfer Membership Rewards points to airline partners. Sometimes they even throw in a few hundred points for the inconvenience. I wonder if this is some security issue, with access from foreign ISP's being blocked for some reason

I had this problem quite a few years back and received a solution that worked back then. Here is the thread:
http://www.flyertalk.com/forum/ameri...r-website.html

hth.

Apr 20, 2010, 5:28 pm

#83

josephstern

FlyerTalk Evangelist

Join Date: Jul 2006

Location: Upper Sternistan

Posts: 10,047

I applied for a larger credit limit. Got this link:

https://www201.americanexpress.com/e...c_email_status

I enter my zip and name, and I get an app number. I proceed, and I'm back to entering my zip and name. Endless loop.

Apr 30, 2010, 8:53 am

#84

DBCme

Join Date: May 2003

Location: Slightly to the left of center

Posts: 3,475

Down again, at least for past 90 minutes..

Aug 12, 2010, 3:16 pm

#85

theodoric1

Join Date: Jul 2009

Posts: 12

American Express Accounts Online

For the last week or so almost every time a logon the website says it's busy and can't respond. Anyone know what's going on?

Time of day doesn't seem to make much of a difference...7:30 a.m. to 8:30 p.m. EST...

Thanks!

Aug 12, 2010, 3:20 pm

#86

Centurion

Join Date: May 2002

Location: Arizona

Posts: 5,690

Try a different computer.

Aug 12, 2010, 3:28 pm

#87

theodoric1

Join Date: Jul 2009

Posts: 12

Quote:

Originally Posted by Centurion

Try a different computer.

Normally I would agree to try that option but none of my other online accounts (USAA, USAir, Visa, Starwoods, Hilton etc.) require me to do that. When I'm at the airport, which is every week...a second computer is not an option. That's where I am right now in fact...trying to do my expense reports.

Aug 12, 2010, 3:40 pm

#88

mlad1101

Join Date: Jun 2010

Location: NYC

Programs: SPG Plat, Emerald Exec., PC Plat, AA, CO, DL, UBS Charter Card, Palladium Card, Amex Plat

Posts: 1,694

Been working fine for me. Try clearing your cookies/cache. Or try opening it on a different browser(ie. Firefox, internet explorer, google chrome)

Aug 12, 2010, 4:07 pm

#89

theodoric1

Join Date: Jul 2009

Posts: 12

Thanks...tried google with same results....getting this message:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Our System is Not Responding
You may experience intermittent delays. We apologize for this inconvenience.

While we are working to correct the problem, you can:

Try again by hitting the Back, Refresh or Reload buttons on your web browser
Try your request again later today

If you are trying to make a payment, you can pay via telephone by calling 1-800-472-9297

Thank you

Aug 12, 2010, 5:43 pm

#90

mlad1101

Join Date: Jun 2010

Location: NYC

Programs: SPG Plat, Emerald Exec., PC Plat, AA, CO, DL, UBS Charter Card, Palladium Card, Amex Plat

Posts: 1,694

Quote:

Originally Posted by theodoric1

Interesting, if you indeed are getting that message then its an issue on their end, not yours. Not sure why its not a problem for everyone though.