Report Amex website problems here
#110
Join Date: Jun 2009
Location: LAX
Posts: 6,769
Okay. I got the thing to work by deleting ALL americanexpress and axptravel cookies. Amex should do something about their site going bad with the cookies thing. This is ridiculous as it doesn't seem to happen as often with other sites.
#115
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
#117
Suspended
Join Date: Aug 2010
Location: DCA | IAD | BWI | BOS | OSL
Programs: AMEX Plat, AA EXP, DL Diamond Medallion, US, B6, SPG Gold,Marriott Gold,Hilton Gold,Starbucks Gold
Posts: 1,388
Available Balance: 0?
Why does AMEX Travel insist that I have a 0 points balance. I'm logged in. Searched the airport I want to fly to. I have these 2 messages on my screen.
Side note: I'm using a fresh browser with cookies cleared,cache, etc.
Side note: I'm using a fresh browser with cookies cleared,cache, etc.
#118
Join Date: Feb 2009
Location: DEN
Programs: Hyatt Globalist, Bonvoy Titanium, CX DM, SQ Gold
Posts: 1,607
I don't think anyone here can answer that. Did you try calling them and asking what's up ?
Can you access your last month's PDF statement and see how many points it shows ? Most likely an IT glitch that you need to escalate to Amex.
Can you access your last month's PDF statement and see how many points it shows ? Most likely an IT glitch that you need to escalate to Amex.
#119
Join Date: Apr 2003
Location: MSY
Programs: BA GfL
Posts: 5,929
Is there a reason why/workaround for Amex's website giving me an error screen when I try to go to the shorter application for existing cardmembers?
Last edited by travelmad478; Aug 15, 2012 at 7:55 am Reason: referral offer expired!
#120
Join Date: Aug 2011
Programs: many
Posts: 1,437