Join Date: Oct 2007
Programs: Plat:US,DL (ex KL,AF,LX,LY) Gold:BA,VS (ex CO,UA).Plat.SPG,HGP Diam.HH. ICHG Plat RA. Amex Centurion
Posts: 673
Amex has confirmed that they are well aware of this problem and have been trying to solve it for some time.
They have not been communicated what exactly the issue is, and their IT Team and Technical Support Group do not have an estimated timeframe for fixing this either.
They could not confirm whether this is a global issue, only that in the USA it appears that their systems are down since yesterday and they cannot yet fix them...