Oct 28, 2015, 12:22 pm
Last edit by: Prospero
AA schedule changes - free flight change / cancellation / refund
The latest change policy may be read here (Thanks to MRP Alert for resource link.)
The above link appears to be broken. The latest change policy, as of June 13, 2023, can be found here.
As of March 2022:
NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.
Older posts may be read here.
The latest change policy may be read here (Thanks to MRP Alert for resource link.)
The above link appears to be broken. The latest change policy, as of June 13, 2023, can be found here.
As of March 2022:
- Limited changes allowed if schedule change is 60 minutes or less.
- More flexibility if schedule change is 61 minutes or more.
- Refunds on non-refundable fares typically require a schedule change of 241 minutes or more.
NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.
beachfan has shared:
I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).
http://onemileatatime.boardingarea.c...irplane-change
International Tariff (March 2023)
International General Rules
I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).
http://onemileatatime.boardingarea.c...irplane-change
International Tariff (March 2023)
International General Rules
Code:
SCHEDULE CHANGE IN THE EVENT, AFTER TICKET ISSUANCE, SCHEDULE CHANGES ARE MADE BY AA THAT: (I) AFFECT A PASSENGER'S DEPARTURE AND/OR ARRIVAL BY 2 OR MORE HOURS; (II) RESULT IN THE ADDITION OF AN INTERMEDIATE STOP ON THE PASSENGER'S ITINERARY; (III) RESULT IN A SUBSTITUTION OF EQUIPMENT NOT ACCEPTABLE TO THE PASSENGER; OR (IV) IF A CANCELLATION OR A CHANGE IN EITHER AIR OR TOUR ITINERARY IS INITIATED EITHER BY AA OR IT'S TOUR OPERATORS WHICH IS UNACCEPTABLE TO THE PASSENGER, THE PASSENGER WILL HAVE THE OPTION OF CANCELLING WITHOUT PENALTY, OR REROUTING ON DIFFERENT FLIGHTS TO/FROM THE SAME OR DIFFERENT DESTINATION. HOWEVER, THE PASSENGER MUST PAY ANY ADDITIONAL AMOUNTS RESULTING FROM THE REROUTING.
AA schedule changes - flight change / cancellation / refund policy (consolidated)
Jun 8, 2022, 9:03 pm
#1141
Join Date: Nov 2018
Posts: 1,285
Couldn’t find any recent answer but wanted to know if operating airline change qualifies for a refund? Flying PHL-DFW-CRP. DFW-CRP leg had switched from operated by Mesa to SkyWest and there was a minor schedule change also less than 60 min. Does change in airline/equipment in this case qualifies for a full refund?
Jun 8, 2022, 9:30 pm
#1142
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
Couldn’t find any recent answer but wanted to know if operating airline change qualifies for a refund? Flying PHL-DFW-CRP. DFW-CRP leg had switched from operated by Mesa to SkyWest and there was a minor schedule change also less than 60 min. Does change in airline/equipment in this case qualifies for a full refund?
Jun 28, 2022, 11:50 pm
#1143
Join Date: Sep 2016
Location: Bristol
Programs: BA Silver, Hilton Gold, Caesars Diamond
Posts: 923
I have LAS-LAX-JFK-LHR booked for next week, the return of an AA ticketed itinerary booked through Propeller Travel
The first leg has been brought forward 25 minutes.
The final leg JFK-LHR (BA operated) has been switched from Club Suite to the old Club World cabin
Would I have any options to change the legs or route? Thanks
The first leg has been brought forward 25 minutes.
The final leg JFK-LHR (BA operated) has been switched from Club Suite to the old Club World cabin
Would I have any options to change the legs or route? Thanks
Jul 14, 2022, 2:46 pm
#1144
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,445
No more reprotection for SKCHG
Was advised by the Twitter team that when AA has a months-ahead schedule change, even when for multiple hours, AA will only rebook onto alternate AA flights IF the same booking inventory is available. Otherwise, the customer has to pay the fare difference to AA or cancel/refund and find alternate flights. Even for EXP. Seriously?
Jul 14, 2022, 2:54 pm
#1145
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
Was advised by the Twitter team that when AA has a months-ahead schedule change, even when for multiple hours, AA will only rebook onto alternate AA flights IF the same booking inventory is available. Otherwise, the customer has to pay the fare difference to AA or cancel/refund and find alternate flights. Even for EXP. Seriously?
Jul 14, 2022, 3:06 pm
#1147
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,445
Jul 14, 2022, 3:34 pm
#1149
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,445
Jul 14, 2022, 3:52 pm
#1152
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,607
Was advised by the Twitter team that when AA has a months-ahead schedule change, even when for multiple hours, AA will only rebook onto alternate AA flights IF the same booking inventory is available. Otherwise, the customer has to pay the fare difference to AA or cancel/refund and find alternate flights. Even for EXP. Seriously?
Originally Posted by aa
Offer another AA Prime flight, maintaining same inventory, same travel day, and same origin/destination as originally ticketed
Originally Posted by aa
Offer any available AA Prime flight, including American Eagle and affiliates, in the lowest available inventory, up to H for main cabin
Jul 14, 2022, 3:56 pm
#1153
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
OP said "even for multiple hours" which implies more than 61 minutes
Yes but EXP get to deal with competent agents who will not try to apply the <61 minute policy to all changes.
Unfortunately OP is deciding not to use that benefit.
AA's schedule change policies apply to all - a customer with no status is just as entitled to service when an issue occurs as someone holding EP status
Unfortunately OP is deciding not to use that benefit.
Jul 14, 2022, 4:04 pm
#1154
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,445
Good to know. The SKCHG is 3 hours. Award ticket. In the past, EXP desk would ask what flights I wanted, open the inventory, and be done. Pretty frustrated with this new attitude at AA. They’re the new UA and the reason I’m leaving the AA eco system after my EXP expires in Mar23.
Oh, I’ve had agents at the EXP desk in the past year also say they won’t open inventory, even on empty flights (last year). Took 3 HUCA at the EXP Desk to get the proper help.
Oh, I’ve had agents at the EXP desk in the past year also say they won’t open inventory, even on empty flights (last year). Took 3 HUCA at the EXP Desk to get the proper help.
Jul 14, 2022, 4:12 pm
#1155
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,607
Given it has been confirmed as 3 hours, just seems time for OP to try and find an agent that understands the policy