Oct 28, 2015, 12:22 pm
Last edit by: Prospero
AA schedule changes - free flight change / cancellation / refund
The latest change policy may be read here (Thanks to MRP Alert for resource link.)
The above link appears to be broken. The latest change policy, as of June 13, 2023, can be found here.
As of March 2022:
NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.
Older posts may be read here.
The latest change policy may be read here (Thanks to MRP Alert for resource link.)
The above link appears to be broken. The latest change policy, as of June 13, 2023, can be found here.
As of March 2022:
- Limited changes allowed if schedule change is 60 minutes or less.
- More flexibility if schedule change is 61 minutes or more.
- Refunds on non-refundable fares typically require a schedule change of 241 minutes or more.
NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.
beachfan has shared:
I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).
http://onemileatatime.boardingarea.c...irplane-change
International Tariff (March 2023)
International General Rules
I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).
http://onemileatatime.boardingarea.c...irplane-change
International Tariff (March 2023)
International General Rules
Code:
SCHEDULE CHANGE IN THE EVENT, AFTER TICKET ISSUANCE, SCHEDULE CHANGES ARE MADE BY AA THAT: (I) AFFECT A PASSENGER'S DEPARTURE AND/OR ARRIVAL BY 2 OR MORE HOURS; (II) RESULT IN THE ADDITION OF AN INTERMEDIATE STOP ON THE PASSENGER'S ITINERARY; (III) RESULT IN A SUBSTITUTION OF EQUIPMENT NOT ACCEPTABLE TO THE PASSENGER; OR (IV) IF A CANCELLATION OR A CHANGE IN EITHER AIR OR TOUR ITINERARY IS INITIATED EITHER BY AA OR IT'S TOUR OPERATORS WHICH IS UNACCEPTABLE TO THE PASSENGER, THE PASSENGER WILL HAVE THE OPTION OF CANCELLING WITHOUT PENALTY, OR REROUTING ON DIFFERENT FLIGHTS TO/FROM THE SAME OR DIFFERENT DESTINATION. HOWEVER, THE PASSENGER MUST PAY ANY ADDITIONAL AMOUNTS RESULTING FROM THE REROUTING.
AA schedule changes - flight change / cancellation / refund policy (consolidated)
Mar 20, 2024, 5:16 pm
#1696
Join Date: Jan 2008
Posts: 469
Yet another schedule change 2 days ago. This time more significant as MIA-PAP has been retimed to depart 7AM and it is not possible to get from any of the airports in NYC to catch the MIA-PAP flight this early, so AA has rebooked me on the 6:30PM flight to MIA the previous day and this time from LGA rather than JFK. This will not work so I suppose I will try my luck to get rebooked to JFK-MIA-SDQ instead.
Mar 21, 2024, 12:20 am
#1697
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,106
Yet another schedule change 2 days ago. This time more significant as MIA-PAP has been retimed to depart 7AM and it is not possible to get from any of the airports in NYC to catch the MIA-PAP flight this early, so AA has rebooked me on the 6:30PM flight to MIA the previous day and this time from LGA rather than JFK. This will not work so I suppose I will try my luck to get rebooked to JFK-MIA-SDQ instead.
Apr 10, 2024, 1:32 pm
#1700
Join Date: Jan 2008
Posts: 469
Booked on DFW-MIA-UVF in J. There was a change to the DFW-MIA segment of 2 hours, and minor changes elsewhere. I want to change the DFW-MIA leg to an earlier flight, as my current MIA-UVF segment leaves at 8:35am the next morning and I'd like a few more hours of sleep.
The problem I'm having is the agent indicates only one seat is available in J on MIA-UVF (reservation is for 2), which is preventing them from changing the DFW-MIA segment I want to change.
Seems like they are trying to reticket the entire DFW-UVF leg without retaining the inventory already ticketed in the MIA-UVF segment. Is this normal?
The problem I'm having is the agent indicates only one seat is available in J on MIA-UVF (reservation is for 2), which is preventing them from changing the DFW-MIA segment I want to change.
Seems like they are trying to reticket the entire DFW-UVF leg without retaining the inventory already ticketed in the MIA-UVF segment. Is this normal?