Originally Posted by
SFO_FT
Was advised by the Twitter team that when AA has a months-ahead schedule change, even when for multiple hours, AA will only rebook onto alternate AA flights IF the same booking inventory is available. Otherwise, the customer has to pay the fare difference to AA or cancel/refund and find alternate flights. Even for EXP. Seriously?
Is the schedule change less than 61 minutes? If so, that seems to be in line with AA's schedule change policy if I am reading
https://saleslink.aa.com/en-US/docum...ule_Change.pdf correctly
Originally Posted by aa
Offer another AA Prime flight, maintaining same inventory, same travel day, and same origin/destination as originally ticketed
whereas at 61 minutes or more it says
Originally Posted by aa
Offer any available AA Prime flight, including American Eagle and affiliates, in the lowest available inventory, up to H for main cabin