Business Extra ("ExtrAA") Program (master thread)

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Old Aug 10, 19, 4:48 am   -   Wikipost
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American Airlines Business Extra® Program (master thread)

Historical Notes
  • Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [[URL="https://www.flyertalk.com/forum/29470237-post1150.html"]POST]
  • Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [[URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"]POST]
  • Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [[URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"]POST]
  • Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
  • Sep 2013 - Business ExtrAA brand changed to simply Business Extra
  • Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [[url=http://www.flyertalk.com/forum/19345217-post394.html]POST]

Key Information
  • Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)

  • Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.

  • Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.

    Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.

  • Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):
    Award Type Books Into
    PlanAAhead - Economy T
    PlanAAhead - Business* U
    PlanAAhead - First† Z

    AAnytime - Economy Y
    AAnytime - Business* J
    AAnytime - First† F

    Upgrade to Business* C
    Upgrade to First† A

    * = First class cabin on 2-class flights
    † = First class cabin on 3-class flights
  • Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.

  • Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:

    Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date.
  • Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested. You do not need to have the upgrade certificate in hand in order to request the upgrade. However, for paper certificates, the original MUST be presented at the airport on the date of travel in order to check in. This will become moot as remaining paper certificates expire are are used up following the transition to electronic certificates in Feb 2018.

    Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.

    You can specify ITA searches that exclude the ineligible fares as follows:
    jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
    (Or you can place everything after the slash directly in the second advanced control box.)

    These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:
    jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
  • Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.

  • Returning Unused Awards - Electronic Flight Awards may be returned free of charge within 5 calendar days of redemption. All other unused awards may be returned for a $150 fee (waived for AAdvantage Executive Platinum members) and points will be reinstated with the original expiration dates. Thus, this method cannot be used to extend the life of expiring points.

  • Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.

    A Business Extra number can be added to an existing BA reservation as follows:
    1. Go to www.britishairways.com
    2. Select 'Manage My Booking' tab
    3. Follow the instructions to pull up your reservation
    4. Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
    5. Add your Business Extra number and check the box to give your consent.

    Retroactive credit for completed travel can be requested via the Business Extra website.

  • Contact Business Extra

    Web home page: https://www.businessextra.com

    Booking and Ticketing (Meeting Services desk)
    www.aa.com
    1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week

    Business Extra Customer Service
    1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
    Fax: 1-817-931-9029
    E-mail: [email protected]

    Link to aa.com BE contact web form
    http://www.aa.com/contactAA/viewEmai...businessExtrAA

    Link to BE web contact form

Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
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Old Jul 25, 19, 12:21 pm
  #931  
 
Join Date: Apr 2008
Location: TX
Programs: AA: EXP MR: Ti
Posts: 447
Originally Posted by NYC Flyer View Post
Agree that, if true, this is a hit to the value of BXPs. That said, at times C-class inventory is released close to flight time but prior to the airport standby list being cleared. There are also passengers without stickers and/or status that could be interested in using a BXP regardless of waitlist/standby priority.
I just have a feeling that the application methodology of the BXP is broken or not working as intended. An instrument that can immediately book into C inventory is clearly more powerful than a comp or sticker upgrade and should sit in an appropriate spot in the hierarchy within each status level. I can understand a rationale of it sitting behind SWU/Miles+Cash upgrades, but they should always be willing to take an instrument ahead of giving out a comp (again, within a status level).
asf-07 is offline  
Old Jul 25, 19, 2:17 pm
  #932  
 
Join Date: Nov 2003
Location: VA
Programs: AA EXP, DL Gold, HH Diamond, Wyndham Diamond, Marriott Platinum
Posts: 219
I just redeemed my first BE award - a BX1B for my daughter. I've been collecting points for a few years and had some that were going to expire.

The agent said only one (1) BX1B was needed for the round trip. Is that accurate?? (I assumed one was needed each way.)
The reservation has been ticketed. I just don't want them to cancel the ticket on her, so I wanted to double check.

Thanks in advance..
skydve1 is offline  
Old Jul 25, 19, 2:23 pm
  #933  
 
Join Date: Aug 2011
Programs: AA EXP, Amex Plt, AA AC
Posts: 169
Originally Posted by skydve1 View Post
I just redeemed my first BE award - a BX1B for my daughter. I've been collecting points for a few years and had some that were going to expire.

The agent said only one (1) BX1B was needed for the round trip. Is that accurate?? (I assumed one was needed each way.)
The reservation has been ticketed. I just don't want them to cancel the ticket on her, so I wanted to double check.

Thanks in advance..
One award is correct for a round trip.
50ae is offline  
Old Jul 25, 19, 2:24 pm
  #934  
 
Join Date: Nov 2003
Location: VA
Programs: AA EXP, DL Gold, HH Diamond, Wyndham Diamond, Marriott Platinum
Posts: 219
Originally Posted by 50ae View Post
One award is correct for a round trip.
Thanks!!
skydve1 is offline  
Old Jul 25, 19, 4:31 pm
  #935  
 
Join Date: Jun 2002
Posts: 194
Attempted to check in online for a flight tomorrow morning that I had upgraded using a BXP1 upgrade certificate. Was surprised when I could not do so. In the olden days (OK last year), this made sense as AA needed to collect my certificate. But now there are now physical certificates, so why can't I check in online?

Do I need to bring a print out of my upgrade certificate confirmations?
dc10forlife is online now  
Old Jul 25, 19, 9:05 pm
  #936  
 
Join Date: Apr 2009
Posts: 43
Originally Posted by dc10forlife View Post
Attempted to check in online for a flight tomorrow morning that I had upgraded using a BXP1 upgrade certificate. Was surprised when I could not do so. In the olden days (OK last year), this made sense as AA needed to collect my certificate. But now there are now physical certificates, so why can't I check in online?

Do I need to bring a print out of my upgrade certificate confirmations?
Did you use the new online process or call in and have it applied? I had issues last time I used the new online system... but then again I've had issues when calling in also. You can call AA support and at least ask them. Sometimes I just can't check into flights online.
bht-kevin is offline  
Old Jul 26, 19, 10:15 am
  #937  
 
Join Date: Jan 2015
Programs: Alaska Gold 75K, AA EXP, United 1K
Posts: 310
Originally Posted by mvoight View Post
Where did this information come from?
1) it happened to me (I viewed the actual PALL list and saw my upgrade with a BXP waitlisted for C fall behind elites of same level requesting a Comp R waitlisted (they also had lower fare classes)
2) I asked at the AC and they pulled up some internal page on upgrade priority that vaguely seemed to suggest the same thing
3) someone else reported calling the phone center (don’t know if it was meeting services/business extra or EXP line) and they confirmed as well
lightbulbs is offline  
Old Jul 26, 19, 10:47 am
  #938  
 
Join Date: Apr 2018
Programs: American Airlines
Posts: 56
Attempted to book a round trip this morning. Didn’t go well. Simply going to consider these points are a fantasy never to be realized.
Flight44 is offline  
Old Jul 26, 19, 11:27 am
  #939  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 5,905
Originally Posted by Flight44 View Post
Attempted to book a round trip this morning. Didn’t go well. Simply going to consider these points are a fantasy never to be realized.
Care to elaborate?
JJeffrey is offline  
Old Jul 26, 19, 2:29 pm
  #940  
FlyerTalk Evangelist
 
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus
Posts: 19,178
Originally Posted by Flight44 View Post
Attempted to book a round trip this morning. Didn’t go well. Simply going to consider these points are a fantasy never to be realized.
They are just as useful as MileSavers
mvoight is offline  
Old Jul 29, 19, 4:03 pm
  #941  
 
Join Date: Mar 2017
Location: USA
Posts: 148
Is it foolish to blow these points on Gold status or Admiral's club membership? I'm asking as someone who has tons of AA miles and would only pay for cash AA flights under deeply discounted economy (therefore unrealistic for upgrade certs).

Or is club/status just such a waste of points that you would never consider it and would rather just use these BE points before using personal AA miles? Curious to hear what the BE experts think.
milesforhire is offline  
Old Jul 29, 19, 5:38 pm
  #942  
 
Join Date: Apr 2013
Location: PHX
Programs: AA Plat, A List Pref, Marriott Ambassador
Posts: 324
Originally Posted by mvoight View Post
They are just as useful as MileSavers
Exactly... About a month ago I booked two J seats roundtrip PHX to JFK November. Found the availability I needed using the regular booking engine and held the ticket, called meeting services and it was done. I had a bunch of points that were going to expire at the end of this year and it was a good way to burn 6,400 points. I haven't used (and probably won't) the new booking engine as it is easier for me to just find the flights and hold the ticket using the normal engine.
davidsc111 is offline  
Old Aug 9, 19, 10:35 am
  #943  
 
Join Date: Apr 2013
Posts: 8
Originally Posted by lightbulbs View Post
Warning to everyone out there who uses (or tries to use) BXP upgrade certificates. Seems like a change went into place whereby the BXP upgrade priority now falls behind SWU, Miles upgrade and Elite complimentary/sticker upgrades. Which basically makes the BXP certificates a LOT harder to use and a lot less valuable.
​​​​
Originally Posted by mvoight View Post
Where did this information come from?
Yep, echoing others above...waitlist priority status of BXP upgrades must've changed recently. On two recent trips I've applied BXP1 certificates to my reservation, only to have my name drop lower on the airport waitlist than it was before the certificate was applied. I've had three Meeting Services agents and two AC agents tell me this is correct. I even had one AC agent show me the upgrade list on her computer screen, both before and after my certificate was applied to highlight the difference. I asked why, as an EXP, it would ever make sense to use a BXP upgrade certificate if I would be higher priority with comp upgrades, and they basically said the only benefit is that a BXP can be confirmed ahead of the normal upgrade window if C inventory is available.

This is a bummer, especially since I have two BXP1's that were redeemed before this change, and now need to be used by end of year.
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wildabeast4 is offline  
Old Aug 9, 19, 1:06 pm
  #944  
 
Join Date: Feb 2019
Posts: 203
Originally Posted by wildabeast4 View Post
​​​​


Yep, echoing others above...waitlist priority status of BXP upgrades must've changed recently. On two recent trips I've applied BXP1 certificates to my reservation, only to have my name drop lower on the airport waitlist than it was before the certificate was applied. I've had three Meeting Services agents and two AC agents tell me this is correct. I even had one AC agent show me the upgrade list on her computer screen, both before and after my certificate was applied to highlight the difference. I asked why, as an EXP, it would ever make sense to use a BXP upgrade certificate if I would be higher priority with comp upgrades, and they basically said the only benefit is that a BXP can be confirmed ahead of the normal upgrade window if C inventory is available.

This is a bummer, especially since I have two BXP1's that were redeemed before this change, and now need to be used by end of year.
Pardon my stupidity here, but:

If one is using/redeeming the Premium Cabin upgrades, which require C space (ie: from economy to First on a 2-class domestic), are you saying that if you book this ahead of time, (witih C space available) you can actually be downgraded at the gate because someone with higher status shows up?
luv2vacay is offline  
Old Aug 9, 19, 1:34 pm
  #945  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 5,905
Originally Posted by luv2vacay View Post
Pardon my stupidity here, but:

If one is using/redeeming the Premium Cabin upgrades, which require C space (ie: from economy to First on a 2-class domestic), are you saying that if you book this ahead of time, (witih C space available) you can actually be downgraded at the gate because someone with higher status shows up?
No, of course not. If you find available C space in advance and are able to confirm a BXP1 upgrade, then you're all set. No different than any other type of upgrade instrument. You are confirmed in business and will not be downgraded just because someone with higher status comes along, or anything like that.
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JJeffrey is offline  

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