Originally Posted by
dc10forlife
Attempted to check in online for a flight tomorrow morning that I had upgraded using a BXP1 upgrade certificate. Was surprised when I could not do so. In the olden days (OK last year), this made sense as AA needed to collect my certificate. But now there are now physical certificates, so why can't I check in online?
Do I need to bring a print out of my upgrade certificate confirmations?
Did you use the new online process or call in and have it applied? I had issues last time I used the new online system... but then again I've had issues when calling in also. You can call AA support and at least ask them. Sometimes I just can't check into flights online.