Nov 21, 2012, 10:53 am
Last edit by: Prospero
American Airlines Business Extra Program (master thread)
Historical Notes
Key Information
Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
Historical Notes
- October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
- Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
- Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
- Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
- Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
- Sep 2013 - Business ExtrAA brand changed to simply Business Extra
- Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]
Key Information
- Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)
- Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.
- Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.
Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.
- Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
PlanAAhead - Economy T
PlanAAhead - Business* U
PlanAAhead - First Z
AAnytime - Economy Y
AAnytime - Business* J
AAnytime - First F
Upgrade to Business* C
Upgrade to First A
* = First class cabin on 2-class flights
= First class cabin on 3-class flights
- Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.
- Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:
Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date. - Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.
Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.
You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
(Or you can place everything after the slash directly in the second advanced control box.)
These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
- Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.
- Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
- Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.
A Business Extra number can be added to an existing BA reservation as follows:- Go to www.britishairways.com
- Select 'Manage My Booking' tab
- Follow the instructions to pull up your reservation
- Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
- Add your Business Extra number and check the box to give your consent.
Retroactive credit for completed travel can be requested via the Business Extra website.
- Contact Business Extra
Web home page: https://www.businessextra.com
Booking and Ticketing (Meeting Services desk)
www.aa.com
1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week
Business Extra Customer Service
1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
Fax: 1-817-931-9029
E-mail: [email protected]
Link to aa.com BE contact web form
http://www.aa.com/contactAA/viewEmai...businessExtrAA
Link to BE web contact form
Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
Business Extra ("ExtrAA") Program (master thread)
Dec 11, 2021 | 2:54 pm
#1516
Join Date: Jan 2016
Location: LAX/PHL
Programs: AA EXP
Posts: 292
I joined Business Extra a few weeks ago, was trying to add my flights history today, but all of them gave me the "Ticket Number entered is not valid for Business Extra Credit" error. I pulled the travel information (ticket number, departure date, etc...) straight from my AA.com activity's page. Flights were in June, July, August, 2x November using AA through the AA.com website, mix of economy and business class. Is calling their CS the best way to get this fixed?
Dec 11, 2021 | 3:29 pm
#1517
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 7,458
I joined Business Extra a few weeks ago, was trying to add my flights history today, but all of them gave me the "Ticket Number entered is not valid for Business Extra Credit" error. I pulled the travel information (ticket number, departure date, etc...) straight from my AA.com activity's page. Flights were in June, July, August, 2x November using AA through the AA.com website, mix of economy and business class. Is calling their CS the best way to get this fixed?
Dec 11, 2021 | 3:59 pm
#1518
Join Date: Jan 2016
Location: LAX/PHL
Programs: AA EXP
Posts: 292
There's nothing to fix: "flights taken prior to enrollment in the Business Extra program are not eligible for flight credit" (https://www.businessextra.com/earn/r...ght-credit.htm)
Dec 11, 2021 | 4:16 pm
#1519
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 7,458
Try submitting just that one without the others... and yeah, call if that doesn't work. As long as no one else has claimed the credit already (this happened to me once!) you should be able to get the points...
Dec 11, 2021 | 5:16 pm
#1520
Join Date: Jun 2006
Location: NJ USA
Programs: AA EXP 2mm, MR AMB, HH SLV, Hyatt DISC, IC AMB, IHG DIA, UA SLV, AC 25K status
Posts: 1,276
if you call and you have the ticket # a rep may be able to enter points manually while you're on the phone. otherwise they send it to tech for research and takes much longer.
Dec 12, 2021 | 11:48 am
#1521
Join Date: Apr 2010
Posts: 1,583
Dec 12, 2021 | 1:02 pm
#1522
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,134
this is a diffcult program - I've been sitting on a bxp1 upgrade for a while, not able to apply it
today went out of my way to book a "V" code flight, the online booking tool didnt work to apply upgrade, called, the agent wasnt able to do anything
he escalated internally , answer was "so many bxp1 upgrades have been requested on this route, we dont have any more room on waitlist " ... there are several seats in first
today went out of my way to book a "V" code flight, the online booking tool didnt work to apply upgrade, called, the agent wasnt able to do anything
he escalated internally , answer was "so many bxp1 upgrades have been requested on this route, we dont have any more room on waitlist " ... there are several seats in first
Dec 17, 2021 | 6:55 pm
#1523
Moderator: The British Airways Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: British Airways Gold Guest List for Life
Posts: 14,250
A bit late in the day but good to see American Airlines have extended Business Extra points again. Those due to expire at the end of December 2021 have been extended to December 31 2022.
Dec 17, 2021 | 7:00 pm
#1524
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott LT Plat | Hyatt Explorist
Posts: 13,283
We value our Business Extra members and thank you for a great year. We're proud to offer more ways than ever to reward your business travel with awards that you and your travelers value most. As we approach the end of the year, your company has Business Extra points set to expire on December 31, 2021.
Make the most of your points with three great awards that help you make an impact this holiday season. cool effect Make a difference to the environment by offsetting carbon emissions from your business travel with Cool Effect cool effect Give back to communities around the world by donating your points to our Miles for Social Good program plane Show your appreciation for your travelers by gifting AAdvantage miles, starting at just 100 points Your points can also be redeemed for more than 60 travel awards, giving you flexibility to use your points, your way. We thank you for being a valued Business Extra member, and all of us at American Airlines look forward to welcoming you and your travelers on board soon.
Make the most of your points with three great awards that help you make an impact this holiday season. cool effect Make a difference to the environment by offsetting carbon emissions from your business travel with Cool Effect cool effect Give back to communities around the world by donating your points to our Miles for Social Good program plane Show your appreciation for your travelers by gifting AAdvantage miles, starting at just 100 points Your points can also be redeemed for more than 60 travel awards, giving you flexibility to use your points, your way. We thank you for being a valued Business Extra member, and all of us at American Airlines look forward to welcoming you and your travelers on board soon.
Dec 17, 2021 | 7:13 pm
#1526
Moderator: The British Airways Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: British Airways Gold Guest List for Life
Posts: 14,250
I would be very surprised if the extension for expiration was targeted. Perhaps the emails being sent out are staggered? Mine only came through a few hours ago. I do have points expiring but not many because I did the 'redeem and redeposit' two-step a few days ago.
Dec 18, 2021 | 8:06 am
#1527
Join Date: Apr 2010
Posts: 1,583
Dec 18, 2021 | 5:51 pm
#1528
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott LT Plat | Hyatt Explorist
Posts: 13,283
Are you a high revenue or high spend Business Extra customer? I'm not really, so it certainly could be based on future value and which customers they want to bend over backwards for.
Dec 19, 2021 | 10:02 am
#1529
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGLfL
Posts: 12,761
Just to say that I nearly missed a BXP1 upgrade at JFK yesterday. The agent wasn't familiar with BusinessExtra and so didn't know what to do.
I reassured him about it and got a First seat on my JFK-LAX A321.
I reassured him about it and got a First seat on my JFK-LAX A321.
Dec 19, 2021 | 10:40 am
#1530
Join Date: Apr 2003
Location: ORD
Programs: AA ExPlat (2MM), Marriott LT Titanium
Posts: 295
Same as others above, got the "user your points before they expire" email also on 12/17. I think they are rewarding some type of accounts (maybe ones who have flown more during pandemic or previous high value or large accounts, etc.). I'm a very small account and did NOT get extended.