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Business Extra ("ExtrAA") Program (master thread)

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Old Nov 21, 2012, 10:53 am
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American Airlines Business Extra Program (master thread)

Historical Notes
  • October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
  • Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
  • Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
  • Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
  • Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
  • Sep 2013 - Business ExtrAA brand changed to simply Business Extra
  • Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]

Key Information
  • Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)

  • Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.

  • Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.

    Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.

  • Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
    PlanAAhead - Economy T
    PlanAAhead - Business* U
    PlanAAhead - First Z

    AAnytime - Economy Y
    AAnytime - Business* J
    AAnytime - First F

    Upgrade to Business* C
    Upgrade to First A

    * = First class cabin on 2-class flights
    = First class cabin on 3-class flights

  • Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.

  • Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:

    Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date.
  • Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.

    Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.

    You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

    (Or you can place everything after the slash directly in the second advanced control box.)

    These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

  • Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.

  • Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
  • Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.

    A Business Extra number can be added to an existing BA reservation as follows:
    1. Go to www.britishairways.com
    2. Select 'Manage My Booking' tab
    3. Follow the instructions to pull up your reservation
    4. Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
    5. Add your Business Extra number and check the box to give your consent.

    Retroactive credit for completed travel can be requested via the Business Extra website.

  • Contact Business Extra

    Web home page: https://www.businessextra.com

    Booking and Ticketing (Meeting Services desk)
    www.aa.com
    1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week

    Business Extra Customer Service
    1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
    Fax: 1-817-931-9029
    E-mail: [email protected]

    Link to aa.com BE contact web form
    http://www.aa.com/contactAA/viewEmai...businessExtrAA

    Link to BE web contact form

Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
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Business Extra ("ExtrAA") Program (master thread)

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Old Feb 24, 2022 | 7:55 pm
  #1576  
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Here's a weird one: ticketed in paid business on a 3-class plane and did an SDC change to a later flight. Looked up the reservation on business.aa.com to try and waitlist a BXP1, but the site says my "reservation is already in highest operating cabin services". Don't care about the upgrade enough to bother with calling meeting services, but anyone else seen this happen?
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Old Feb 26, 2022 | 9:08 am
  #1577  
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I looked through posts over the last few months but still not sure of my question:
Can I redeposit BXP1s (well, yes, the site gives me the option) that were used with points set to expire on 12/31/21? I didn't get the targeted email that 2021 expiring points were extended to 12/31/22. I got as far as being able to select them and stopped short of confirming the redeposit because I don't want to lose them to retroactive expiration.

update: question answered in the FAQ on business Extra site. I used the return option in my account and redeposited 4 out of 6 BXP1 awards for no fee. They immediately updated my balance, and their value is now included in my expiring miles for 12/31/24
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Last edited by PHL; Feb 27, 2022 at 7:28 am
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Old Mar 17, 2022 | 2:31 am
  #1578  
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If you waitlist a business extra upgrade, does it not show up when you look at your reservation on AA.com/the app?
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Old Mar 17, 2022 | 7:26 am
  #1579  
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Originally Posted by nall
If you waitlist a business extra upgrade, does it not show up when you look at your reservation on AA.com/the app?
No it does not. I am not sure if it does show on the upgrade list the day of the flight
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Old Mar 17, 2022 | 7:41 am
  #1580  
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Just had the most amazingly positive experience from the team at JFK in respect to a JFK-SFO BXP1 award/
For some reason, despite checking, this had not been applied properly. I would say that the agent who had the bad luck to help me, spend an hour on the line to the helpdesk to resolve. It was a success in the end and I enjoyed 4A and got some sleep.
I supplied the little recognition certificates to the various agents involved but safe to say, they went well beyond what I expect these days and made me a very content passenger.

It does highlight the lack of transparency on the certs - it's hard to know whether you have been waitlisted properly for example. The lack of knowledge of AA agents is understandable.

Even better the phone agent cleared my waitlisted JFK-LHR to F, but am still waitlisted for the SFO-JFK!
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Old Mar 18, 2022 | 8:20 am
  #1581  
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I have a couple BXP1 I want to use on an upcoming work trip out west. Does it matter at all if I book my flights through a travel portal vs. directly on AA website? Should I still be able to call once ticketed to apply these rewards?
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Old Mar 18, 2022 | 9:26 am
  #1582  
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Originally Posted by gold644
I have a couple BXP1 I want to use on an upcoming work trip out west. Does it matter at all if I book my flights through a travel portal vs. directly on AA website? Should I still be able to call once ticketed to apply these rewards?
Shouldn't be a problem, but just make sure it is an upgradeable fare. Not all fares (B/N/O/Q/S I think) are upgradeable using a BXP1.
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Old Mar 18, 2022 | 1:18 pm
  #1583  
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I've used a couple of BXP1 upgrades over the years and it works pretty well, no big issues (as long as the underlying fare class is appropriate). I had miles expiring in January so picked a PlanAAhead award (the Caribbean one, I think) so miles wouldn't expire, and now I'm trying to book a flight. It's ridiculous- there is scant availability, and the rare flights that qualify take over 16 hours and involve multiple legs and overnight layovers (when a one stop taking 5-6 hours is easily available paying cash). Am I doing something wrong, or is this truly a worthless award? Anyone have better luck with a different award type?
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Old Mar 19, 2022 | 7:53 am
  #1584  
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Originally Posted by pubsmeister
I've used a couple of BXP1 upgrades over the years and it works pretty well, no big issues (as long as the underlying fare class is appropriate). I had miles expiring in January so picked a PlanAAhead award (the Caribbean one, I think) so miles wouldn't expire, and now I'm trying to book a flight. It's ridiculous- there is scant availability, and the rare flights that qualify take over 16 hours and involve multiple legs and overnight layovers (when a one stop taking 5-6 hours is easily available paying cash). Am I doing something wrong, or is this truly a worthless award? Anyone have better luck with a different award type?
The issue is that any BE planAAhead award requires sAAver award space. AA is releasing less and less sAAver space (across all routes) in favor of the dynamically priced "web special" awards.

You would naturally have better luck with an AAnytime award, but of course that will cost twice the BE points.
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Old Mar 23, 2022 | 4:24 pm
  #1585  
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Originally Posted by pubsmeister
I've used a couple of BXP1 upgrades over the years and it works pretty well, no big issues (as long as the underlying fare class is appropriate). I had miles expiring in January so picked a PlanAAhead award (the Caribbean one, I think) so miles wouldn't expire, and now I'm trying to book a flight. It's ridiculous- there is scant availability, and the rare flights that qualify take over 16 hours and involve multiple legs and overnight layovers (when a one stop taking 5-6 hours is easily available paying cash). Am I doing something wrong, or is this truly a worthless award? Anyone have better luck with a different award type?
Some might think it's a gamble but I've booked some horrible flights with multiple legs knowing that AA will change their schedule 8 times between when I booked it and the actual flight. Once they make a flight change you have a pretty good shot of coercing yourself onto a much better routing. Not fool proof but it is a decent strategy.
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Old Apr 3, 2022 | 9:57 am
  #1586  
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Does anyone know if redeeming Business Extra points for miles (100 BE Points for 600 miles) will be credited as Loyalty Points or bonus miles?
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Old Apr 7, 2022 | 9:04 am
  #1587  
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AA Business Extra Upgrades

I have never used any of my Business Extra points on AA. I have some questions on them...

I have an itinerary next month that I just booked. When I go to the AA Business Extra website to try and book upgrades I get "only available for waitlist request". If I even both to book this, am I likely to get the upgrades? Do they get pulled before regular free domestic or 500-mile domestic upgrades are available? There are 9 FC seats available on each of the two flights. The first flight has the waitlist option and the second flight says "not eligible for upgrade".

Or is it just a waste of my time and I have no chance of them going through? And I should only bother if they are able to be booked instantly after I book the itinerary? Can you find out before booking an itinerary if instant Business Extra upgrades are available on the flights you want?

Thanks for any help.

Last edited by BobOscar; Apr 7, 2022 at 9:11 am
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Old Apr 7, 2022 | 9:13 am
  #1588  
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Originally Posted by BobOscar
I have never used any of my Business Extra points on AA. I have some questions on them...

I have an itinerary next month that I just booked. When I go to the AA Business Extra website to try and book upgrades I get "only available for waitlist request". If I even both to book this, am I likely to get the upgrades? Do they get pulled before regular free domestic or 500-mile domestic upgrades are available?

Or is it just a waste of my time and I have no chance of them going through? And I should only bother if they are able to be booked instantly after I book the itinerary? Can you find out before booking an itinerary if instant Business Extra upgrades are available on the flights you want?
Business Extra upgrades pull from the exact same inventory as miles/copay or SWU upgrades (C for business, A for first). They can clear at anytime from booking right up until the flight time. Your chances of clearing are going to depend entirely on the route, time, day, etc.

If you subscribe to ExpertFlyer you can search flights with C & A upgrade availability.

Business Extra ("ExtrAA") Program (master thread)
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Old Apr 7, 2022 | 11:31 am
  #1589  
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Do I need to first "purchase" a 650 point upgrade cert from AA before I waitlist the Business Extra upgrade? The form is asking for an "Auth Number" which I assume is the number from the certificate?
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Old Apr 7, 2022 | 12:05 pm
  #1590  
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Originally Posted by JJeffrey
Business Extra upgrades pull from the exact same inventory as miles/copay or SWU upgrades (C for business, A for first). They can clear at anytime from booking right up until the flight time. Your chances of clearing are going to depend entirely on the route, time, day, etc.

If you subscribe to ExpertFlyer you can search flights with C & A upgrade availability.

Business Extra ("ExtrAA") Program (master thread)
As long as they clear after SWUs (and who's going to be using an SWU for an 1100 mile domestic flight) I'll go ahead and get one of the upgrade certs and apply it. We'll see if it clears.
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