this is a diffcult program - I've been sitting on a bxp1 upgrade for a while, not able to apply it

today went out of my way to book a "V" code flight, the online booking tool didnt work to apply upgrade, called, the agent wasnt able to do anything

he escalated internally , answer was "so many bxp1 upgrades have been requested on this route, we dont have any more room on waitlist " ... there are several seats in first