Dec 18, 2015, 12:53 pm
Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
Feb 28, 2023, 6:57 am
#1846
Join Date: Dec 2019
Location: SAN, LGA
Programs: AA EXP, Bonvoy Ambassador Elite
Posts: 22
My numbers are totally off - it says "In 2022, you earned 11,365 EQDs, 74,608 EQMs and 64 EQSs"
Not sure what time period they're counting, that's definitely not Jan and Feb this year for me (that would equate to one segment per day if it were true!)
I have around 350K LP
Not sure what time period they're counting, that's definitely not Jan and Feb this year for me (that would equate to one segment per day if it were true!)
I have around 350K LP
Feb 28, 2023, 7:09 am
#1848
Join Date: Jun 2013
Location: FSD
Programs: AA CK, DL SM, UA PS, HH Diamond, Bonvoy Titanium , Hyatt Globalist, Global Entry, CLEAR
Posts: 458
Mine are off as well. In 2022, you earned 33,699 EQDs, 226,404 EQMs and 160 EQSs.
My Business Extra account is telling me it's closer to $48K. I have about 700K LPs.
My Business Extra account is telling me it's closer to $48K. I have about 700K LPs.
Feb 28, 2023, 7:10 am
#1849
Join Date: Jun 2013
Location: FSD
Programs: AA CK, DL SM, UA PS, HH Diamond, Bonvoy Titanium , Hyatt Globalist, Global Entry, CLEAR
Posts: 458
Feb 28, 2023, 7:12 am
#1850
Join Date: Aug 2018
Programs: AA ConciergeKey, Marriott Ambassador, Hertz President's Circle
Posts: 6
Feb 28, 2023, 8:27 am
#1852
Join Date: Aug 2013
Location: NYC
Programs: HH DFL, Hyatt Globalist, AA CK 3MM+, United 1K, National EE, Del Friscos Gold, Uber Diamond
Posts: 51
Yeah my EQDs was way off - I don't think thats working correctly. So I heard that all renewals will be out by 3/15. I still have not heard of any renewals on this thread (aside from old Airpass stuff) or on any FB groups I am part of. I think mine is iffy at best after 5-6 years. I will survive - I love it but mostly fly first anyway so it has value in the phone line and help on screwed up flights with double bookings etc.
Feb 28, 2023, 8:29 am
#1853
Join Date: Aug 2013
Location: Isle of Man/East Palo Alto
Programs: AA - CK/Airpass
Posts: 1,046
I’ve been told that the stats won’t reflect 2022 until the 28th is fully completed (which makes sense somewhat) - and it may be a few days yet until the update is pushed through.
Feb 28, 2023, 8:32 am
#1854
Join Date: Jun 2013
Location: FSD
Programs: AA CK, DL SM, UA PS, HH Diamond, Bonvoy Titanium , Hyatt Globalist, Global Entry, CLEAR
Posts: 458
Feb 28, 2023, 9:34 am
#1855
Join Date: Nov 2001
Location: RDU
Posts: 2,264
Yeah my EQDs was way off - I don't think thats working correctly. So I heard that all renewals will be out by 3/15. I still have not heard of any renewals on this thread (aside from old Airpass stuff) or on any FB groups I am part of. I think mine is iffy at best after 5-6 years. I will survive - I love it but mostly fly first anyway so it has value in the phone line and help on screwed up flights with double bookings etc.
Feb 28, 2023, 9:35 am
#1856
Join Date: Nov 2001
Location: RDU
Posts: 2,264
Yeah my EQDs was way off - I don't think thats working correctly. So I heard that all renewals will be out by 3/15. I still have not heard of any renewals on this thread (aside from old Airpass stuff) or on any FB groups I am part of. I think mine is iffy at best after 5-6 years. I will survive - I love it but mostly fly first anyway so it has value in the phone line and help on screwed up flights with double bookings etc.
Feb 28, 2023, 11:18 am
#1857
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,989
I highly doubt that any frontline phone agents have actual knowledge of when 2023 CK invites will be released. I wouldn't rely on any of these projections and can only assume it will be sometime before 3/31, perhaps closer to 3/1 than 3/31. For those of you inquiring with phone agents, consider that they may just be making up an answer to get you off the phone. Even if they did know, I doubt they'd be authorized to disclose that information to customers. Everything to do with the CK selection process has always been fairly secretive.
That said, we do have historical trends that can be reviewed, and much of that information is actually right here on FT! I looked back through old posts here at the last "normal" CK qualifying year, and invites were sent out in early December 2019 for 2020 CK status. That's more in line with what I remember from reading through the CK threads over the years -- invites seemed to be released a bit before the new membership year, so it's interesting they've waited so long this year.
I did previously wonder about the strategy of making the announcement in advance of the qualifying year ending (even just a month or so in advance), because that could potentially reduce motivation to continue spending on AA for the prospect of achieving CK the following year. For example, If they'd announced CK invites for 2023 in late January or early February, there may have been passengers who otherwise felt they were on the bubble and were willing to spend say an extra $5-10k on AA to increase their chances, but once a decision is made (whether yea or nay), they could suddenly just shift that spend to any other airline that is more convenient. Waiting until the last minute does seem to be the smartest strategy for AA.
That said, we do have historical trends that can be reviewed, and much of that information is actually right here on FT! I looked back through old posts here at the last "normal" CK qualifying year, and invites were sent out in early December 2019 for 2020 CK status. That's more in line with what I remember from reading through the CK threads over the years -- invites seemed to be released a bit before the new membership year, so it's interesting they've waited so long this year.
I did previously wonder about the strategy of making the announcement in advance of the qualifying year ending (even just a month or so in advance), because that could potentially reduce motivation to continue spending on AA for the prospect of achieving CK the following year. For example, If they'd announced CK invites for 2023 in late January or early February, there may have been passengers who otherwise felt they were on the bubble and were willing to spend say an extra $5-10k on AA to increase their chances, but once a decision is made (whether yea or nay), they could suddenly just shift that spend to any other airline that is more convenient. Waiting until the last minute does seem to be the smartest strategy for AA.
Feb 28, 2023, 11:48 am
#1858
Join Date: Jul 2014
Posts: 34
All of this begs the question: What time period is AA using? Does all travel in 2021 and 2022 count? Is it just 2022? Or does January and February 2023 also get placed into the calculation?
Last edited by jwqflyer; Feb 28, 2023 at 1:16 pm
Feb 28, 2023, 1:43 pm
#1860
Join Date: Aug 2013
Location: Isle of Man/East Palo Alto
Programs: AA - CK/Airpass
Posts: 1,046
- Consistent purchases of high margin tickets
- Decision maker on others’ travel purchases
- What’s the general trend in spending? If you’re borderline, but it’s clear you’re now on, say, a $100k annual spend run rate, you’ve got a better shot than someone who also just barely makes the cut off but whose spending is on a secular decline