Dec 18, 2015, 12:53 pm
Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
Jan 29, 2023, 6:09 am
#1771
Join Date: Jun 2013
Location: FSD
Programs: AA CK, DL SM, UA PS, HH Diamond, Bonvoy Titanium , Hyatt Globalist, Global Entry, CLEAR
Posts: 458
And now looking at your numbers....all hope is once again lost.....
Jan 29, 2023, 9:51 am
#1774
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Jan 29, 2023, 10:22 am
#1775
Join Date: Dec 2019
Posts: 14
ah interesting I’m not an Airpass member and my globalist status moved to 2024. Fingers crossed that means an invitation is coming
Jan 29, 2023, 10:37 am
#1776
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 367
That's great that you got your CK renewed! I thought they weren't renewing AirPass ones. Also, through September 2024 is nice! I wonder why September and not February or March?
Jan 29, 2023, 12:24 pm
#1777
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Airpass CKs got contract end + 1 year of CK as recompense for cancelling the Airpass program. My current Airpass contract ends in Sep 2023. It was unexpected, but makes sense, since I would have renewed and gotten CK again.
Jan 30, 2023, 4:39 am
#1779
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 821
Jan 30, 2023, 9:36 am
#1780
Join Date: Jul 2014
Posts: 34
Do One World Flights Count?
I have a question regarding the spend required to be invited to CK. If someone buys a flight via AA.com on a British Airways operated flight would that count toward the spend? This would be an American Airlines issued ticket on AA ticket stock. Is that treated the same as if someone took a flight on AA metal vs flying on a BA operated flight? Or is it possible nobody knows the answer to this question?
Jan 30, 2023, 4:23 pm
#1781
Join Date: Jan 2023
Posts: 13
I have a question regarding the spend required to be invited to CK. If someone buys a flight via AA.com on a British Airways operated flight would that count toward the spend? This would be an American Airlines issued ticket on AA ticket stock. Is that treated the same as if someone took a flight on AA metal vs flying on a BA operated flight? Or is it possible nobody knows the answer to this question?
Jan 30, 2023, 6:09 pm
#1782
Join Date: Aug 2013
Location: Isle of Man/East Palo Alto
Programs: AA - CK/Airpass
Posts: 1,046
I disagree a tiny bit. I imagine AA would count BA Atlantic Joint Venture flights close to, or the same, as AA metal flights. When I asked my Airpass manager if I would be likely to get CK independently, I was told my TATL travel alone should get me in. I usually fly BA J/F.
YMMV.
YMMV.
Jan 30, 2023, 6:28 pm
#1783
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 367
I disagree a tiny bit. I imagine AA would count BA Atlantic Joint Venture flights close to, or the same, as AA metal flights. When I asked my Airpass manager if I would be likely to get CK independently, I was told my TATL travel alone should get me in. I usually fly BA J/F.
YMMV.
YMMV.
Jan 30, 2023, 6:47 pm
#1784
Join Date: Nov 2001
Location: RDU
Posts: 2,264
A couple renewal thoughts...
- I have no true data points, but I'd imagine that BA JV flights 'rank' well in AA's eyes... moreso than a traditional codeshare
- For those of us who previously did a bunch of Asia travel, I hope there's some 'relief'/consideration. I've stayed loyal to AA/Oneworld and booked codeshares where offered, but AA's Asia route network is almost non-existent now (I think it's literally 3 flights... HND, ICN, NRT.) Heck, I even took AA JFK-DOH against my best judgement! I assume there are plans to bring more routes back as the year progresses which will make it easier to fly AA metal.
- I have no true data points, but I'd imagine that BA JV flights 'rank' well in AA's eyes... moreso than a traditional codeshare
- For those of us who previously did a bunch of Asia travel, I hope there's some 'relief'/consideration. I've stayed loyal to AA/Oneworld and booked codeshares where offered, but AA's Asia route network is almost non-existent now (I think it's literally 3 flights... HND, ICN, NRT.) Heck, I even took AA JFK-DOH against my best judgement! I assume there are plans to bring more routes back as the year progresses which will make it easier to fly AA metal.
Jan 30, 2023, 10:42 pm
#1785
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 156
I disagree a tiny bit. I imagine AA would count BA Atlantic Joint Venture flights close to, or the same, as AA metal flights. When I asked my Airpass manager if I would be likely to get CK independently, I was told my TATL travel alone should get me in. I usually fly BA J/F.
YMMV.
YMMV.
Last edited by GoBirds; Jan 30, 2023 at 11:42 pm