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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 7, 2022, 11:21 am
  #1711  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 405
Originally Posted by SkyTeam777
Invitations, at least in the past, have started rolling out first week of December. Let's hope that's the case again despite the new qualification year. I would hope that they would at least offer CKs a challenge to maintain status rather than just dumping people entirely if they don't requalify. Im at $60k in (mostly) premium cabin spend plus additional LPs from credit card, promos, other earning, etc. In the past that has been good enough, but who knows this year.
Word on the street is these should start rolling out closer to February since that is when the new qualifying year technically ends.
snydert is offline  
Old Dec 8, 2022, 2:24 am
  #1712  
 
Join Date: Feb 2012
Programs: AA CK, Delta PLT, Hilton LT Diamond, Marriott/SW Plt
Posts: 35
Originally Posted by BlooJoo
Good question. Ive been wondering same.
Originally Posted by 2flyingmonkeys
Does anyone know the situation with Globalist & CK? It looks like "linking your account to the current Hyatt promotion for Explorist" ends on Nov 30.

If you're a CK with Globalist expiring early 2023, should one signup for the Explorist deal that ends shortly?

I haven't re-qualified yet (my CK ends March 2023), this is not a gamechanger, but curious to know if CKs are using the promotion for Explorist that ends in a few days? (or holding out hope that globalist gets matched again this year?)
I emailed CK about this. And they confirmed that Key's will continue to get Globalist, notwithstanding the Explorist promotion that was published on aa.com.
UpInTheAirAgain is offline  
Old Dec 10, 2022, 9:31 am
  #1713  
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Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 12,057
Originally Posted by snydert
Word on the street is these should start rolling out closer to February since that is when the new qualifying year technically ends.
That doesn't leave much time to requalify although I guess with a challenge they give you a few more months to complete it. Im getting nervous because I think I'll end the year with $60k in spend (mostly AA longhaul biz and domestic Y), but what used to be sufficient in the past (I was always $60-70k) may not be this coming year.
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Old Dec 10, 2022, 10:20 am
  #1714  
 
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,990
Originally Posted by SkyTeam777
That doesn't leave much time to requalify although I guess with a challenge they give you a few more months to complete it. Im getting nervous because I think I'll end the year with $60k in spend (mostly AA longhaul biz and domestic Y), but what used to be sufficient in the past (I was always $60-70k) may not be this coming year.
You think the bar will be higher with business travel down? I know some fares in some leisure markets have been quite high, but I'm not sure AA's biggest spenders are necessarily spending more per year on average now compared to pre-pandemic.
metallo is offline  
Old Dec 10, 2022, 10:28 am
  #1715  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Originally Posted by metallo
You think the bar will be higher with business travel down? I know some fares in some leisure markets have been quite high, but I'm not sure AA's biggest spenders are necessarily spending more per year on average now compared to pre-pandemic.
Business travel is down? Every flight I book is J2 or J1 even 10+ days out.
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Old Dec 10, 2022, 10:29 am
  #1716  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 405
Originally Posted by SkyTeam777
That doesn't leave much time to requalify although I guess with a challenge they give you a few more months to complete it. Im getting nervous because I think I'll end the year with $60k in spend (mostly AA longhaul biz and domestic Y), but what used to be sufficient in the past (I was always $60-70k) may not be this coming year.
My guess is $60K+ if primarily premium cabin will still cut it
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snydert is offline  
Old Dec 10, 2022, 10:32 am
  #1717  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 405
Originally Posted by metallo
You think the bar will be higher with business travel down? I know some fares in some leisure markets have been quite high, but I'm not sure AA's biggest spenders are necessarily spending more per year on average now compared to pre-pandemic.
Agreed - I'm about the same as pre-pandemic. Definitely not more.
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snydert is offline  
Old Dec 10, 2022, 11:21 am
  #1718  
 
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,990
Originally Posted by BlooJoo
Business travel is down? Every flight I book is J2 or J1 even 10+ days out.
I suspect a lot of that is leisure travel. There is clearly more premium demand now for this segment of travelers, and don't forget about the "TOD upgrades" that are sometimes sold even weeks out on AA these days.

I'm not sure how all of the pandemic-related changes will affect CK qualification, and there may still be other factors. For instance, one report suggested that a reason for the recent elimination of Airpass was to reduce corporate Airpass CKs, but AA denied that and said it was inaccurate. If something like that is happening, it's possible AA could be restructuring the CK program and raising the bar / limiting the number of members or perhaps even seeking out a different type of member (e.g. heavy AA credit card spender), but obviously no one here really knows at this point.
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Old Dec 10, 2022, 11:26 am
  #1719  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Originally Posted by metallo
I suspect a lot of that is leisure travel. There is clearly more premium demand now for this segment of travelers, and don't forget about the "TOD upgrades" that are sometimes sold even weeks out on AA these days.
Could be!
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Old Dec 10, 2022, 11:31 am
  #1720  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 405
Originally Posted by metallo
I suspect a lot of that is leisure travel. There is clearly more premium demand now for this segment of travelers, and don't forget about the "TOD upgrades" that are sometimes sold even weeks out on AA these days.

I'm not sure how all of the pandemic-related changes will affect CK qualification, and there may still be other factors. For instance, one report suggested that a reason for the recent elimination of Airpass was to reduce corporate Airpass CKs, but AA denied that and said it was inaccurate. If something like that is happening, it's possible AA could be restructuring the CK program and raising the bar / limiting the number of members or perhaps even seeking out a different type of member (e.g. heavy AA credit card spender), but obviously no one here really knows at this point.
I did not hear the Airpass rumor, but I wouldn't be opposed to thinner ranks
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Old Dec 10, 2022, 11:45 am
  #1721  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
If this rumor were true, they could have simply amended the program vs. cancelling it. They could have made fewer CK deals. I wonder if it was to stop multiple bookings wrecking havoc with their inventory management. I took one trip last week and bought 8 tickets and refunded 6 of them. The ultra-flexibility of Airpass may just be too hard to offer in this day and age.
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BlooJoo is offline  
Old Dec 10, 2022, 4:12 pm
  #1722  
 
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,990
Originally Posted by BlooJoo
If this rumor were true, they could have simply amended the program vs. cancelling it. They could have made fewer CK deals. I wonder if it was to stop multiple bookings wrecking havoc with their inventory management. I took one trip last week and bought 8 tickets and refunded 6 of them. The ultra-flexibility of Airpass may just be too hard to offer in this day and age.
I suspect it was multiple reasons, and you're probably correct -- I don't think they want anyone booking that way. Additionally, with high fares otherwise, they likely want as many people as possible buying fares with dynamic pricing based on demand, rather than fixed pricing that a program like Airpass offers. I really was saving quite a bit off the retail price of last minute full fare J tickets. AA claims the reason is actually just that Airpass tickets often required too much manual intervention, and their game plan moving forward is to make booking as seamless and automated as possible. We know Airpass has some significant IT limitations.

I just found the CK angle interesting -- the majority of people who posted over in the Airpass thread seemed to be upset that they'll lose their guaranteed CK (eventually -- no one seems to be upset by the extra CK extensions that have apparently been offered ).

Personally, I do see evidence that AA seems to be making changes to who should get CK. We already saw that from the people who got it mid-year from high credit card spend, and eliminating Airpass CKs seems to be one of the next steps they want to take. Whether there will be other changes to who qualifies remains to be seen.
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Old Dec 11, 2022, 8:41 am
  #1723  
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Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Originally Posted by metallo
AA claims the reason is actually just that Airpass tickets often required too much manual intervention
This is true. Even with the "new" system, I'd get a personal email about once per month from their accounting department making a correction. Their system is so flawed. Two completely different systems do ticketing and refunds. Often, the ticketing system doesn't automatically withdraw funds from the UATP card when ticketing, they don't know why. However, if you cancel that flight, it will still "refund" and credit the UATP. So they have to manually go back and debit the flight that was cancelled and refunded. It's wild.
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Old Dec 11, 2022, 12:52 pm
  #1724  
 
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,990
Originally Posted by UpInTheAirAgain
I emailed CK about this. And they confirmed that Key's will continue to get Globalist, notwithstanding the Explorist promotion that was published on aa.com.
That's great to hear. If I ever lose CK, Hyatt Globalist will be one of the benefits I miss the most. I've gone out of my way to stay with Hyatt far more often since I've been CK than I ever did before, and the benefits are usually great. 4pm checkout, free breakfast, and suite upgrades have really been fantastic. The 1:1 AA miles to Hyatt points earnings have also helped me get several free Hyatt stays. Globalist is far better than similar elite levels at Hilton, Marriott, etc.
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Old Dec 20, 2022, 10:17 am
  #1725  
 
Join Date: Apr 2012
Location: phoenix
Programs: AA , 3MM, CK, Marriott Titanim
Posts: 64
I just got my confirmation on Airpass for next year....so not eliminated....
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