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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Jan 27, 2023, 12:14 pm
  #1756  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Originally Posted by snydert
I had a call with AA CS yesterday. They told me accounts are currently going through the review process for YE CK renewals, and we should start hearing soon. I was told my account was in good shape based on my significant spend and premium cabin purchases. I have high LPs as well and asked about that as a contributing factor. I was told that, for CKs, the primary factors will be the two aforementioned, less so LPs. The woman also mentioned that the ranks should be getting a bit smaller with the discontinuation of AirPass. FWIW.
Nice. I'm very surprised to hear they gave you specific tidbits of color on your specific account!
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Old Jan 27, 2023, 12:14 pm
  #1757  
 
Join Date: Jul 2022
Location: Orange County, CA
Programs: AA Marriott
Posts: 17
Originally Posted by snydert
I had a call with AA CS yesterday. They told me accounts are currently going through the review process for YE CK renewals, and we should start hearing soon. I was told my account was in good shape based on my significant spend and premium cabin purchases. I have high LPs as well and asked about that as a contributing factor. I was told that, for CKs, the primary factors will be the two aforementioned, less so LPs. The woman also mentioned that the ranks should be getting a bit smaller with the discontinuation of AirPass. FWIW.

Great news. Just curious how many trips a year do you book in premium domestic and international?
Sterlingman is offline  
Old Jan 27, 2023, 2:28 pm
  #1758  
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Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Originally Posted by snydert
I had a call with AA CS yesterday. They told me accounts are currently going through the review process for YE CK renewals, and we should start hearing soon. I was told my account was in good shape based on my significant spend and premium cabin purchases. I have high LPs as well and asked about that as a contributing factor. I was told that, for CKs, the primary factors will be the two aforementioned, less so LPs. The woman also mentioned that the ranks should be getting a bit smaller with the discontinuation of AirPass. FWIW.
Basically they're saying profit derived from flying (i.e. premium fares on AA metal) is the key contributing factor.
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Old Jan 27, 2023, 3:31 pm
  #1759  
 
Join Date: Jun 2013
Location: FSD
Programs: AA CK, DL SM, UA PS, HH Diamond, Bonvoy Titanium , Hyatt Globalist, Global Entry, CLEAR
Posts: 462
Originally Posted by snydert
I had a call with AA CS yesterday. They told me accounts are currently going through the review process for YE CK renewals, and we should start hearing soon. I was told my account was in good shape based on my significant spend and premium cabin purchases. I have high LPs as well and asked about that as a contributing factor. I was told that, for CKs, the primary factors will be the two aforementioned, less so LPs. The woman also mentioned that the ranks should be getting a bit smaller with the discontinuation of AirPass. FWIW.
This gives me a bit of hope...
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Old Jan 27, 2023, 3:32 pm
  #1760  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 406
Originally Posted by Sterlingman
Great news. Just curious how many trips a year do you book in premium domestic and international?
I'm on track with my historical patterns, which are around 100-120 segments, $80K-$110K EQD, all first or business. I take around 6 TATL trips per year with another 6-8 Canada, Mexico, short haul international trips.
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Old Jan 27, 2023, 3:33 pm
  #1761  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 406
Originally Posted by BlooJoo
Basically they're saying profit derived from flying (i.e. premium fares on AA metal) is the key contributing factor.
Precisely
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Old Jan 27, 2023, 3:47 pm
  #1762  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 422
Originally Posted by BlooJoo
Basically they're saying profit derived from flying (i.e. premium fares on AA metal) is the key contributing factor.

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Old Jan 28, 2023, 9:07 am
  #1763  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 12,072
They certainly didn't make it clear for CKs because they doled it out to people who earned tons of LPs from other spend earlier in the year. And by not making things clear, and now we're one month out from qualification, they're not giving members on "their" cusp the chance to requalify with a challenge. With so much international cut, a lot of my INTL flying has been on partners because AA can't even get you anywhere close. Hope they're taking that into consideration with requalifications.
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SkyTeam777 is offline  
Old Jan 28, 2023, 9:23 am
  #1764  
sqw
 
Join Date: Jul 1999
Location: SAF, DCA, and TYS
Programs: AA CK, National VIP, Hyatt Globalist, DL Diamond & MM, UA 1K
Posts: 84
I am also wondering how reduced international will factor in. I am definitely back to prepandemic domestic travel but not yet there on international. I expect my prior CK was based on international paid business, my domestic travel is not paid premium cabin. This year I will close out at 550,000 LP which is mostly air travel plus credit card. I have only three international trips in business class (LHR, NRT, and MUC) which is less than half what I used to do and all since Oct. I expect for next year I will be back up to full speed on international but this year was a bit of transition. For this year I was extended the EXP gifting for the first time which had the unusual side effort that my wife was pleased when the MUC trip popped up in Jan since she is now more vested in my travel schedule.
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Old Jan 28, 2023, 9:32 am
  #1765  
 
Join Date: Jul 2022
Location: Orange County, CA
Programs: AA Marriott
Posts: 17
Also curious if they take into account spend for family on international travel in premium cabin or a lax to jfk 5-6 times a year for my family of 5 in paid premium.
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Old Jan 28, 2023, 9:40 am
  #1766  
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Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 12,072
Originally Posted by Sterlingman
Also curious if they take into account spend for family on international travel in premium cabin or a lax to jfk 5-6 times a year for my family of 5 in paid premium.
I think this would be a great way to boost CK value. If travel managers for companies that direct travel get credit for their influence, we should, too! I book 20 premium cabin paid tix, often international, for family, and would love to get this somehow counted (even if just at like 10% of the normal value). More than half the time I shift business to Delta just because of convenience on schedules, and it would certainly shift more of this business to AA. Certainly an interesting idea!
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Old Jan 28, 2023, 11:59 am
  #1767  
 
Join Date: Jan 2023
Posts: 13
Originally Posted by SkyTeam777
I think this would be a great way to boost CK value. If travel managers for companies that direct travel get credit for their influence, we should, too! I book 20 premium cabin paid tix, often international, for family, and would love to get this somehow counted (even if just at like 10% of the normal value). More than half the time I shift business to Delta just because of convenience on schedules, and it would certainly shift more of this business to AA. Certainly an interesting idea!
Well you sort of can get credit for it now already. Just buy their tickets on an AA credit card and you’ll get loyalty points credit for it. Not much value, but will probably be that 10% of normal value that you were asking for.
ReidTravels is offline  
Old Jan 28, 2023, 12:29 pm
  #1768  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 422
Originally Posted by SkyTeam777
They certainly didn't make it clear for CKs because they doled it out to people who earned tons of LPs from other spend earlier in the year.
You do have a point, but I also believe that was only a shorter several month grant of CK that expires Feb 28, 2023
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Old Jan 28, 2023, 1:53 pm
  #1769  
 
Join Date: Jul 2022
Programs: AA/CK
Posts: 63
Originally Posted by gleff
It's just likely a function of different status year-ends between the two programs. AA probably hasn't told Hyatt the list of who is going to be CK while not communicating it to members.
Has every CK gotten the extension for Globalist for another year (to 2014)? I (really) hope that this is some snafu that tips off some of us have re-qualified. I am 90% premium cabin travel with 750,000 LPs mostly flights (6 LAX/JFK mostly F), tiny bit credit card spend.
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Last edited by 2flyingmonkeys; Jan 28, 2023 at 2:01 pm
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Old Jan 29, 2023, 4:07 am
  #1770  
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Join Date: Apr 2001
Location: DCA
Programs: AMC MovieWatcher, Giant BonusCard, Petco PALS Card, Silver Diner Blue Plate Club
Posts: 22,301
Originally Posted by 2flyingmonkeys
Has every CK gotten the extension for Globalist for another year (to 2014)? I (really) hope that this is some snafu that tips off some of us have re-qualified. I am 90% premium cabin travel with 750,000 LPs mostly flights (6 LAX/JFK mostly F), tiny bit credit card spend.
I can tell you that even a CK who does not expect to be renewed (very little travel and loyalty points, no longer works with the company that helped them get it) received a Globalist re-up.
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