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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Jan 30, 2018, 2:52 pm
  #271  
 
Join Date: Jun 2011
Location: Not sure yet
Programs: Marriott - Lifetime Platinum Premier, AA - CK
Posts: 263
I received the tags about a week and a half ago. Chocolates came on Saturday (1/27). I'm not big on the "designer chocolates" (I'm a simple guy), but I gotta say it was a pretty sweet presentation (pun, no pun... either way).
Head is offline  
Old Feb 22, 2018, 4:20 pm
  #272  
 
Join Date: Jun 2011
Location: Not sure yet
Programs: Marriott - Lifetime Platinum Premier, AA - CK
Posts: 263
So who is going to the Mingle in March? Im trying to but not sure schedules will align.
Head is offline  
Old Feb 22, 2018, 4:55 pm
  #273  
 
Join Date: Jul 2002
Posts: 1,044
Originally Posted by Head
So who is going to the Mingle in March? Im trying to but not sure schedules will align.
Nope. I guess I assume most people who choose to attend just happen to be going through town then and wouldnt make an extra trip for it?
BlatheringPenguin is offline  
Old Feb 22, 2018, 5:02 pm
  #274  
 
Join Date: Jun 2011
Location: Not sure yet
Programs: Marriott - Lifetime Platinum Premier, AA - CK
Posts: 263
Originally Posted by BlatheringPenguin


Nope. I guess I assume most people who choose to attend just happen to be going through town then and wouldnt make an extra trip for it?
I wont make a special trip. Im usually through there on Friday morning but if I can get ahead that week I may head back Thursday afternoon. Not likely but as I hope to not make CK again I will at least try.
Head is offline  
Old Mar 12, 2018, 12:11 pm
  #275  
 
Join Date: Nov 2017
Location: Philadelphia
Programs: AA-CK; Marriott Lifetime Platinum
Posts: 11
Does anyone know the name of the CK rep at PHL that starts with an A? I thought it was Ashley, but do not think that is correct. She is a serious RockStar! Thank you for the help!
Booboo159 is offline  
Old Mar 12, 2018, 1:03 pm
  #276  
 
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
Demoted CK

I was CK and demoted this year with 175eqm and only $30k. But what I found strange is I was never contacted with a challenge or even notified by email. I just noticed my status changed in the app. A personal break up would have been appreciated. I didnt even get a text or email break up.
JBauer is offline  
Old Mar 12, 2018, 1:21 pm
  #277  
 
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,157
Originally Posted by JBauer
I was CK and demoted this year with 175eqm and only $30k. But what I found strange is I was never contacted with a challenge or even notified by email. I just noticed my status changed in the app. A personal break up would have been appreciated. I didnt even get a text or email break up.
That does seem a rather abrupt way to end a relationship with a top client. How many years were you CK?
econometrics is offline  
Old Mar 12, 2018, 2:08 pm
  #278  
 
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
Two

Maybe two or three years.
JBauer is offline  
Old Mar 12, 2018, 3:44 pm
  #279  
 
Join Date: Feb 2004
Location: San Jose, CA, USA
Posts: 546
Originally Posted by JBauer
I was CK and demoted this year with 175eqm and only $30k. But what I found strange is I was never contacted with a challenge or even notified by email. I just noticed my status changed in the app. A personal break up would have been appreciated. I didn’t even get a text or email break up.
Not too different here, I was a multi-year revenue-based CK and after a few mediocre experiences on AA and some very good ones as non-status business or first on others, I moved pretty much all my travel to other airlines and went from enough ongoing spend to maintain CK to basically zero overnight. Didn't hear from anyone from AA when my spend stopped mid year, and didn't hear from anyone at year end. On the one hand I was kind of surprised no one asked what happened, on the other I guess it somewhat validated the decision to give some others a try. I thought it was poor on the part of AA not to even ask what had happened, I may have come back if they did, but the only lesson worth remembering here is that on any airline you're only as good as your current spend.
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Last edited by swajames; Mar 12, 2018 at 3:50 pm
swajames is offline  
Old Mar 12, 2018, 11:38 pm
  #280  
 
Join Date: Feb 2014
Location: BNA
Programs: AA CK, SPG Plat, IHG Plat
Posts: 273
Originally Posted by Head
So who is going to the Mingle in March? Im trying to but not sure schedules will align.
I attended. It was quite a nice evening; very well done on Americans part, with quite a number of executive staff, select FAs, pilots, and CK Desk agents with high customer satisfaction ratings, etc.
thecurtisw is offline  
Old Mar 13, 2018, 12:07 am
  #281  
 
Join Date: Jan 2011
Location: New York
Programs: AA Concierge Key, Marriott Titanium Elite, National Executive Elite
Posts: 326
Originally Posted by thecurtisw
I attended. It was quite a nice evening; very well done on Americans part, with quite a number of executive staff, select FAs, pilots, and CK Desk agents with high customer satisfaction ratings, etc.
I wish I could have gone. I get that all the execs pretty much live in Dallas, but I do not believe most of the CKs do. I wish they would have this type of mix and mingle in NYC.
truthknown is offline  
Old Mar 17, 2018, 6:14 am
  #282  
 
Join Date: Apr 2005
Location: LAX, NRT, BRE, TPE, HAM
Programs: UA Plat 2MM, AA CK, SPG Plat, HH Diamond, KAL MC, Hyatt Globalist, Sixt Plat, Hertz PC
Posts: 392
For Japan based top AA flyers there is an upcoming breakfast with Doug Parker and Robert Isom end of the month!
Dear Valued Customer, We are pleased to invite you, as our distinguished guest, for the breakfast meeting with our CEO Doug Parker and President Robert Isom We very much hope that you are able to join us at this exclusive meeting, and we look forward to seeing you.
apeortdz likes this.
LAXNRT is offline  
Old Mar 17, 2018, 6:26 pm
  #283  
 
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 2,141
Originally Posted by thecurtisw


I attended. It was quite a nice evening; very well done on Americans part, with quite a number of executive staff, select FAs, pilots, and CK Desk agents with high customer satisfaction ratings, etc.
And?
iadisgreat is offline  
Old Mar 18, 2018, 8:40 am
  #284  
 
Join Date: Jan 2008
Programs: I fly too much and stay at too many hotels
Posts: 489
Drink Chits

Has giving two drink chits to CK when flying domestic become a new "thing? (Maybe its a really inconsistent "old thing?") Like most CK procedures, I am about 60% on consistency. I first started getting them when flying on weekends. Now, at certain stations, I get two chits every time I enter a club, (Dallas is the one consistent station - never happened at any terminal). I don't drink, so no skin off my back either way - my main perk is setting them on a nearby table and watching others take advantage of them or offering them to people at the bar.
brobab is offline  
Old Mar 18, 2018, 8:49 am
  #285  
 
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,672
Originally Posted by brobab
Has giving two drink chits to CK when flying domestic become a new "thing? (Maybe its a really inconsistent "old thing?") Like most CK procedures, I am about 60% on consistency. I first started getting them when flying on weekends. Now, at certain stations, I get two chits every time I enter a club, (Dallas is the one consistent station - never happened at any terminal). I don't drink, so no skin off my back either way - my main perk is setting them on a nearby table and watching others take advantage of them or offering them to people at the bar.
You can use your drink coupons for a bottle of water if you don't drink. I always use my (when on international) for a bottle of water to take on the plane.
robertablake likes this.
cova is offline  

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