Dec 18, 2015, 12:53 pm
Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
Mar 6, 2023, 7:10 am
#1876
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 361
Question RE Concorde Room at LHR
Has anyone accessed the the Concorde room as a KEY since AA has moved back to T3 in LHR?
Flying LHR to PHL on BA metal as a KEY this week and want to see if it is worth trying to access the room instead of the typical First lounge in T5.
Has anyone accessed the the Concorde room as a KEY since AA has moved back to T3 in LHR?
Flying LHR to PHL on BA metal as a KEY this week and want to see if it is worth trying to access the room instead of the typical First lounge in T5.
Mar 6, 2023, 1:16 pm
#1878
Join Date: Aug 2013
Location: Isle of Man/East Palo Alto
Programs: AA - CK/Airpass
Posts: 1,046
I don't think I've ever even had to show my card. Maybe once. They are definitely pretty laid back about it.
Mar 6, 2023, 1:47 pm
#1879
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 149
I was able to access the Concord Room last week without issue. I was however flying international BA F, which I believe automatically gets you access anyway, so not sure if my CK status had any relevance or impact when they scanned my boarding pass at the entrance to the club.
Mar 9, 2023, 5:35 pm
#1880
Join Date: May 2004
Location: CLT
Programs: AA CK, EXP, DL MM, LH FTL, HH G, Accor G, Marriott G, Sixt Diamond
Posts: 93
I was able to access the Concord Room last week without issue. I was however flying international BA F, which I believe automatically gets you access anyway, so not sure if my CK status had any relevance or impact when they scanned my boarding pass at the entrance to the club.
Mar 10, 2023, 10:13 am
#1881
Join Date: Sep 2001
Location: charlotte NC
Programs: AA EP
Posts: 573
Just wondering if anyone has received notification of 2023 CK status. The app says expires March 31, 2023. I know what status I earned, and have accepted it but am holding the tiniest hope that I will get it again for this year. I haven’t seen any postings about it, but is it a “fight club” (or should I say “flight club?”) kinda thing?
In preparation, I am practicing saying “don’t you know who I was???”
In preparation, I am practicing saying “don’t you know who I was???”
Mar 10, 2023, 10:40 am
#1882
Join Date: Feb 2020
Location: LAX
Programs: AA CK; UA 1K
Posts: 42
Just wondering if anyone has received notification of 2023 CK status. The app says expires March 31, 2023. I know what status I earned, and have accepted it but am holding the tiniest hope that I will get it again for this year. I haven’t seen any postings about it, but is it a “fight club” (or should I say “flight club?”) kinda thing?
In preparation, I am practicing saying “don’t you know who I was???”
In preparation, I am practicing saying “don’t you know who I was???”
Mar 10, 2023, 11:14 am
#1883
Join Date: Mar 2005
Location: Dallas, TX
Programs: AA Concierge Key, SPG Plat, Hyatt Diam
Posts: 510
Mar 10, 2023, 11:24 am
#1884
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 361
Mar 10, 2023, 11:56 am
#1886
Join Date: Jul 2014
Posts: 32
I have not heard anything either. I know this might sound crazy but is it possible they eliminate the CK program altogether? But seriously in the past I remember some CK members reporting that in early November or December they were offered an extension if they spent a certain amount of money by December 31. I just do not see how that can happen at this late date. But I could be wrong.
Mar 10, 2023, 1:19 pm
#1888
Join Date: Jan 2011
Posts: 7
I am in the same position. The lack of information is disincentivizing us to spend money with AA. Talk about a crazy unintended consequence.
Mar 10, 2023, 1:39 pm
#1889
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Every time this thread gets bumped, there is a slight glimmer of hope (or despair).
I'm in the sameplane boat. Holding off on buying new tickets at the moment to see what comes of it even though the chances of CK renewal seem to be getting slimmer by the day, not unlike that middle seat right in front of the rear lavatory.
While CK has always had that mysterious or diabolical "don't call us, we'll call you" approach, with the recent cuts in the global sales and air pass groups, it's not clear if they were impacted by those headcount reductions as well.
I've found it interesting that some of the airport service teams are aware of the approaching renewal dates but they don't see to have any real meaningful insight, same as the CK phone agents who also seem to be equally in the dark but full of guesses without solid intel. Hope that JonNYC is enjoying his twitter-only fest 'cause I could sure use a little nudge here.
Only three weeks go to until my little app steps back to a lowly EP. I should probably stop manically refreshing it like an idiot after midnight each night.
I'm in the same
While CK has always had that mysterious or diabolical "don't call us, we'll call you" approach, with the recent cuts in the global sales and air pass groups, it's not clear if they were impacted by those headcount reductions as well.
I've found it interesting that some of the airport service teams are aware of the approaching renewal dates but they don't see to have any real meaningful insight, same as the CK phone agents who also seem to be equally in the dark but full of guesses without solid intel. Hope that JonNYC is enjoying his twitter-only fest 'cause I could sure use a little nudge here.
Only three weeks go to until my little app steps back to a lowly EP. I should probably stop manically refreshing it like an idiot after midnight each night.
Mar 10, 2023, 1:54 pm
#1890
Join Date: Sep 2001
Location: charlotte NC
Programs: AA EP
Posts: 573
Good to know it isn’t just me. I did ask on my travels this week about notification for next year. Just generic non-answers soon, I heard this week, or my favorite was “when do you usually hear?”
This was CK phone agent, Premium Services at the gate, and DFW FL.
Loved the refresh comment enpremiere !
This was CK phone agent, Premium Services at the gate, and DFW FL.
Loved the refresh comment enpremiere !