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Guide: LAX / Los Angeles TBIT / Bradley Int値. oneworld Lounges

Guide: LAX / Los Angeles TBIT / Bradley Int値. oneworld Lounges

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Old Mar 30, 18, 8:56 pm   -   Wikipost
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Los Angeles International Airport - Tom Bradley International Terminal oneworld Lounges
(oneworld Premium Lounge operated by Qantas) and Qantas First Lounge

Location: Go airside via the North security check. Continue past the SkyTeam marked elevator / lift past the Star Alliance lounge signage and escalators to the main shops area and take the elevator to the oneworld Lounge on floor 5. (LAX / LAWA now allows passengers with same day departing boarding passes multi-terminal access.)

See AA T-4 - LAX TBIT secure airside connector open 25 Feb 2016 for airside access via the new secure airside connector.
oneworld Los Angeles Lounge

Opening hours: Daily: 06:30 - 23:30 (but see linked page for changes)

AMENITIES:
  • WiFi
  • Computer connected to Internet
  • Neil Perry dining and buffet (hot, cold, food carts)
  • Full staffed bar and made to order mixed drinks
  • Barista and coffee selections
  • Shower suites (16)
Notes: The stylish and spacious Business Class Lounge has a contemporary design reflecting Californian culture, combined with signature elements from each airline, built around a communal fireplace and central glass atrium providing natural light. In the lounge's dining area, customers can choose from menus, designed by renowned Qantas chef Neil Perry, based on signature Qantas Lounge favourites with influences of multicultural California, including Italian, Mexican, Japanese, Chinese, Korean and US West Coast street food. Californian food carts similar to the pop-up dining concept offer freshly prepared dishes. At the cocktail bar, customers can select signature cocktails or premium wines, or have the barista create the coffee of their choice. The lounge also offers an enhanced hot and cold buffet, faster WiFi, new workstations and sixteen shower suites with Aurora Spa amenities.

Qantas First Lounge

Opening hours: Daily: 06:30 - 23:30 (but see linked page for changes)

AMENITIES:
  • WiFi
  • Computer connected to Internet
  • Neil Perry restaurant (74 seats, a la carte dining)
  • Full staffed bar and made to order mixed drinks
  • Barista with coffee selections
  • Shower suites (7)
  • Business suites (2 - can be combined for conference room)
  • Shirt pressing (First)
Notes: The Qantas Los Angeles First Lounge defines a new standard of luxury and sophistication for First and eligible premium customers travelling through LAX. The spacious, light and open plan lounge is three times the size of the previous First Lounge. The lounge features a 74-seat a la carte restaurant, Californian Knoll furniture selected by Marc Newson, including 12 Eero Saarinen Womb Chairs with matching ottomans, 2 private work suites that can open into one larger private meeting room, state of the art wi-fi, wireless printing capabilities, TVs equipped with cable television and 7 dedicated shower suites, complete with Aurora Spa products. The a la carte Rockpool menu has been designed by Neil Perry, featuring signature dishes from the Qantas flagship Sydney and Melbourne lounges, as well as locally inspired LA cuisine. Menus will change seasonally, every 3 months. Access to First Class Lounges is restricted to Emerald members or those travelling in First Class.
Access rules: (v. Mar 12, 2016)

Qantas First Lounge

Must be traveling on a oneworld marketed and operated flight ("qualifying flight") and be
  • departing in, or connecting from, first class on a oneworld international flight of over 5 hours, or

  • traveling in first class on a three-class domestic flight (currently JFK-LAX or SFO and return, some LAX-MIA), or (2017 change) First LAX-MIA-LAX.

  • a oneworld Emerald cardholder.
    • Exception: AA Executive Platinum members are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
Also note: ...customers travelling in First class on U.S. transcontinental flights between JFK-LAX, JFK-SFO and MIA-LAX (and vice-versa) are eligible for lounge access. oneworld lounge access page - link
Originally Posted by Ready Reckoner
For access to the Qantas First Lounge at TBIT just one of the following needs to be true:
.
  • Non AAdvantage oneworld Emerald travelling on a oneworld Marketed and operated flight.
  • AAdvantage Executive Platinum travelling on a oneworld Marketed and Operated flight NOT solely on a "North American* Itinerary".
  • First Class passengers travelling on a oneworld Marketed and Operated flight not solely on a "North American* Itinerary".
  • Passengers in First Class on a flight longer than five hours connectingァ to/from a oneworld Marketed and Operated flight and not solely on a "North American* Itinerary".
  • First Class passengers travelling on an American Airlines Marketed and Operated flight between Los Angeles & New York or Los Angeles & Miami.
* A "North American* Itinerary" is travel on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico [except Mexico City], the Bahamas, Bermuda and the Caribbean.
Connecting the same day or before 6am the following day.
oneworld Los Angeles Lounge (business lounge operated by Qantas)

Note this is a oneworld lounge, not a Qantas Club. It is not part of any reciprocity agreement with Admirals Club.

Must be traveling on a oneworld marketed and operated flight ("qualifying flight") and be
  • departing in, or connecting from, first or business class on a oneworld international flight of over 5 hours, or

  • traveling in first or business class on a three-class domestic flight (currently JFK-LAX or SFO and returns, and LAX-MIA - changed in 2017 to include MIA-LAX-MIA two class flights), or

  • a oneworld Emerald or Sapphire cardholder.
    • Exception: AA Executive Platinum and Platinum members are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
Originally Posted by Ready Reckoner
For access to the oneworld Business Lounge at TBIT just one of the following needs to be true:
.
  • Non AAdvantage oneworld Sapphire or Emerald travelling on a oneworld Marketed and operated flight.
  • AAdvantage Platinum or Executive Platinum travelling on a oneworld Marketed and Operated flight NOT solely on a "North American* Itinerary".
  • First and Business Class passengers travelling on a oneworld Marketed and Operated flight not solely on a "North American* Itinerary".
  • Passengers in First or Business Class on a flight longer than five hours connectingァ to/from a oneworld Marketed and Operated flight and not solely on a "North American* Itinerary".
  • First Class and Business class passengers travelling on an American Airlines Marketed and Operated flight between Los Angeles & New York or Los Angeles & Miami.
* A "North American* Itinerary" is travel on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico [except Mexico City], the Bahamas, Bermuda and the Caribbean.
Connecting the same day or before 6am the following day.
Link to walk through of new TBIT oneworld lounge operated by Qantas.

Each of the three alliances was given lounge space at the new TBIT, the square footage determined by how large each alliance is at LAX. As oneworld is the largest alliance at LAX, it was given the largest lounge space. Then each alliance chose one airline to operate the lounge - Qantas for oneworld, Air New Zealand for Star and Korean Air for SkyTeam.

Emirates was also given their own lounge space and there will be a third-party lounge for non-affiliated carriers...
Link to review, with photos, on BoardingArea.

See this blog for many photos.




You can now travel between AA Terminal 4 and Tom Bradley International Terminal (TBIT) via the new secure airside connector, and between the American Airlines and the legacy US Airways / Alaska terminals without leaving Security via airside connection or shuttle service T-4 <-> T-6. The shuttle runs every 15 minutes between 5:00 a.m. and 11:00 p.m., with stops at Terminal 6 (Gate 65A) and Terminal 4 (down escalator by Gate 44) - or take a 10-minute walk via the connecting tunnel. Yet another shuttle bus from ground level by Gate 44 connects to the Remote (American Eagle) terminal, with its own Club.
  • For LAX Flagship Lounge, see to here)

  • For the "Eagle's Nest" Admirals Club in the remote American Eagle terminal see here.

  • For the Terminal 4 Gate 40 Admirals Cub, see here.
Finally, a new Admirals Club has opened in Terminal 5 in the previous Delta Airlines lounge.

Older posts regarding the old lounge closure and discussing the new oneworld lounge prior to opening are located in this archived thread ARCHIVE: new Qantas operated oneworld lounge at LAX TBIT; old lounge closed.
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Old Oct 29, 15, 8:30 pm
  #361  
 
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Originally Posted by Guy Betsy View Post
Then use the Flagship Lounge.

QF's rules are quite clear. If you are on a domestic flight irrespective of international connections, you cannot use the lounge. If you were departing LAX-PVG on AA, then yes you can use the lounge.

QF's lounge. QF's rules.
Not so fast.... QF is part of OW - and their FL is just that - a FL - and governed by the OW agreement. (It is NOT like BA's CCR - that is a product distinct from their Galleries FL offering.) The OW offering excludes AA EXPs SOLEY on NA trips just like the QF excludes their PLATs from domestic - but I've never seen language indicating same-day connections are excluded if the next flight is not INTL - only if the next flight in not OW operated and marketed. Perhaps you have a new link to share?
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Old Oct 29, 15, 8:47 pm
  #362  
 
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Originally Posted by Madison Guy View Post
Not so fast.... QF is part of OW - and their FL is just that - a FL - and governed by the OW agreement. (It is NOT like BA's CCR - that is a product distinct from their Galleries FL offering.) The OW offering excludes AA EXPs SOLEY on NA trips just like the QF excludes their PLATs from domestic - but I've never seen language indicating same-day connections are excluded if the next flight is not INTL - only if the next flight in not OW operated and marketed. Perhaps you have a new link to share?
There seems to be some suggestion that the Oneworld lounge, although operated by QF, should obey the OW rules whereas the F lounge is a QF lounge and may be subject to different rules.
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Old Oct 29, 15, 9:06 pm
  #363  
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Originally Posted by Guy Betsy View Post
Then use the Flagship Lounge.

QF's rules are quite clear. If you are on a domestic flight irrespective of international connections, you cannot use the lounge. If you were departing LAX-PVG on AA, then yes you can use the lounge.

QF's lounge. QF's rules.
No, not this, I think.

Under oneworld rules, arriving internationally and departing domestically if on one world and the same day (or, iirc, departure is before 6:00 AM), or departing internationally, would work - just as a non-AA Emerald or Sapphire should be admitted even if flying domestically.

And the oneworld Business Lounge isn't even a QF lounge - it's operated for oneworld by Qantas, AFAIK, and it's not even a Qantas lounge. The First lounge is, but it must abide by oneworld rules, no?

Exclusions would be Admirals Club sensu stricto, or AA Emerald or Sapphire on a purely domestic itinerary.

Assuming Qantas is in oneworld.
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Old Oct 29, 15, 10:21 pm
  #364  
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Originally Posted by Guy Betsy View Post
...
QF's rules are quite clear. If you are on a domestic flight irrespective of international connections, you cannot use the lounge. If you were departing LAX-PVG on AA, then yes you can use the lounge.
...
This is incorrect - see post #10 #346 for QF's rules.

Last edited by serfty; Dec 3, 15 at 2:02 pm Reason: new post # after merge
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Old Oct 29, 15, 10:26 pm
  #365  
 
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I thought that there was a regular OW lounge at TBIT and two other lounges by Qantas with one being for F.

A few months ago I was denied entry into the two Qantas lounges since I (EXP) was flying to MIA.

The regular OW lounge was not open at that time.
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Old Oct 29, 15, 10:40 pm
  #366  
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Originally Posted by Guy Betsy View Post
QF's lounge. QF's rules.
Except it's not. It's QF's lounge... OW's rules.

QF is plainly wrong in not letting non-AA SPHs/EMDs in, or AA PLTs/EXPs in on an international itinerary.

The question is... how does the message get to QF, QF's station manager, and QF's lounge manager?
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Old Oct 29, 15, 10:54 pm
  #367  
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Originally Posted by IceTrojan View Post
...
The question is... how does the message get to QF, QF's station manager, and QF's lounge manager?
There's a parallel thread on Australian Frequent Flyer.

TBIT 'Qantas' Business Lounge - extremely confused, as are staff

Indication there is the email was referring to Advantage elites on North American "Domestic" itineraries. However, there is no mention of this in the content - even the subject: "Lounge Access" is general.

Front line staff don't read between the lines - if not written down then it does not exist.
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Old Oct 29, 15, 10:55 pm
  #368  
 
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I think the point I was making that was picked up on was the fact according to oneworld rules, my itinerary LAX-ORD-PVG does not fall under the AA domestic carveout because it is not a "solely" North American itinerary.

At first the lounge dragon claimed the langugage was ambiguous. Given I used to write corporate finance policies in a prior career iteration, the language on oneworld is about as clear as it can get in corporatespeak. All OW Emeralds to be admitted except AA elites on solely North American itineraries at lounges operated by a oneworld carrier.

Critical rule:

Emerald tier frequent flyers can use First Class, Business Class or frequent flyer lounges.

Only exception that may apply at LAX for AA elite flyers at the QF F lounge:

American Airlines AAdvantageョ members and US Airways Dividend Miles members, regardless of their tier status or class of travel, are not eligible for lounge access when travelling solely on North American flights within or between the U.S., Canada, Mexico (except Mexico City), the Bahamas, Bermuda and the Caribbean.

Under no logical interpretation is a LAX-ORD-PVG be considered "SOLELY" North American flights.

At this point their manager claimed they're going to try to change the language on oneworld.com, and they weren't subject to OneWorld rules anyway.

Last edited by TxH2O; Oct 29, 15 at 11:26 pm
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Old Oct 29, 15, 10:57 pm
  #369  
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Originally Posted by Brahmin View Post
I thought that there was a regular OW lounge at TBIT and two other lounges by Qantas with one being for F.

A few months ago I was denied entry into the two Qantas lounges since I (EXP) was flying to MIA.

The regular OW lounge was not open at that time.
There are only two lounges - the "oneworld Business lounge (operated by Qantas)" and the "Qantas First Lounge".

As an EXP flying to MIA, you were correctly denied access.
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Old Oct 29, 15, 11:04 pm
  #370  
 
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Originally Posted by Guy Betsy View Post
Then use the Flagship Lounge.

QF's rules are quite clear. If you are on a domestic flight irrespective of international connections, you cannot use the lounge. If you were departing LAX-PVG on AA, then yes you can use the lounge.

QF's lounge. QF's rules.
Yeah, well <QF VP ops> has it wrong and Benjamin has made a mistake paraphrasing the rules (his 'in a nutshell' list)

A OW international first pax or emerald should have access. Irrespective of that intl being arriving or departing.

You are confusing QF standard policy - were it is your onward connection that defines access- with the policies for this lounge

Indeed, the memo from Benjamin says 'if you arrive from australia you have access' ... this isnt what you are saying.

This email fails to accurate reflect the QF and OW policy. and that needs to be fixed.

Last edited by Exec_Plat; Oct 30, 15 at 1:00 pm
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Old Oct 29, 15, 11:15 pm
  #371  
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anyone trying to write a policy who cannot correctly use "i.e." and "e.g." shouldn't be writing a policy

As far as it relates to the original poster in thread, the agent was correct in the refusal
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Old Oct 30, 15, 12:51 am
  #372  
 
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Originally Posted by TxH2O View Post
Under no logical interpretation is a LAX-ORD-PVG be considered "SOLELY" North American flights.
Only because you are looking at your entire itinerary, whereas Qantas rules are much clearer being next onward flight.
The "connecting from" in the email I believe is a specific Qantas policy that it uses for COS passengers in First/Business
- eg. http://www.qantas.com.au/travel/airl...club/global/en

If for example you were booked LAX-ORD-DFW with the LAX-ORD segment in Y, ORD-DFW in F, where would you get access.

Your LAX-ORD segment is SOLELY North American, thus IMHO correctly denied.

--

In any event I do agree further clarification from Qantas / oneworld is needed.
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Old Oct 30, 15, 5:00 am
  #373  
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Originally Posted by moa999 View Post
Only because you are looking at your entire itinerary, whereas Qantas rules are much clearer being next onward flight.
The "connecting from" in the email I believe is a specific Qantas policy that it uses for COS passengers in First/Business
- eg. http://www.qantas.com.au/travel/airl...club/global/en

If for example you were booked LAX-ORD-DFW with the LAX-ORD segment in Y, ORD-DFW in F, where would you get access.

Your LAX-ORD segment is SOLELY North American, thus IMHO correctly denied.

--

In any event I do agree further clarification from Qantas / oneworld is needed.
The only part in your post I agree with is your last sentence.

TxH2O is an AAdvantage EXP - as such Qantas' rules do not apply, only oneworld rules.

As such " on an international itinerary " they were entitled to access as per here:

www.oneworld.com/ffp/lounge-access

One more thing - look to post #346 for Qantas' rules - the link you posted is not relevant for TBIT.

Last edited by serfty; Dec 3, 15 at 2:04 pm
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Old Oct 30, 15, 10:39 am
  #374  
 
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If your flight is tomorrow, I would call again.
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Old Oct 30, 15, 12:23 pm
  #375  
 
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did anyone email email Benjamin and get a response?
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