Originally Posted by
IceTrojan
...
The question is... how does the message get to QF, QF's station manager, and QF's lounge manager?
There's a parallel thread on Australian Frequent Flyer.
TBIT 'Qantas' Business Lounge - extremely confused, as are staff
Indication there is the email was referring to Advantage elites on North American "Domestic" itineraries. However, there is no mention of this in the content - even the subject: "Lounge Access" is general.
Front line staff don't read between the lines - if not written down then it does not exist.