Dec 6, 2014, 1:42 pm
Last edit by: Prospero
Complimentary Drink and Snack in AA Main Cabin for Executive Platinum, oneworld Emerald and Concierge Key
AAdvantage Executive Platinum and ConciergeKey® members can enjoy a complimentary* beverage and one snack flying in Main Cabin (or MCE) on American Airlines or American Eagle. Undocumented, but in the Flight Attendant manual, it seems to include all oneworld Emerald members; see below.
Internal AA documentation specifies (shown in reverse status order):
Language (Dec 2014) from the AA website:
HAVE A SNACK AND DRINK ON US
Refresh and Relax
AAdvantage® Executive Platinum and ConciergeKeySM members can enjoy a complimentary* beverage from our standard alcoholic selections as well as one of our snacks, where available, when flying in the Main Cabin on board American Airlines, American Eagle®, US Airways, and US Airways Express. The snack on American includes any food item on our menu. The snack on US Airways includes any item from our à la carte menu.
Here's What You Do
At the time of your order, just present your AAdvantage Executive Platinum member card or boarding pass, or your ConciergeKey membership card. It's that simple!
What's on the Menu
We continue to revitalize our menu items to deliver an array of fresh and convenient sweet and savory snacks and meals on board our flights. This includes items* such as a chicken Caesar salad or one of our premium sandwiches – both served with chips. You can also treat yourself with hand crafted cookies, a fruit and cheese plate, or a gourmet blend of spiced nuts – which can be perfectly paired with a domestic or imported ice cold beer, a red or white wine from select California and international wineries, or an alcoholic beverage of your choice.
*Eligible customers may select any snack available on board any flight where food is available and one liquor miniature, beer or 187ml bottle of wine on a complimentary basis. Items may vary.
Post editor's emphases.
*Standard alcoholic beverage is one liquor miniature, beer or 187ml bottle of wine. Items may vary.
NOTE: an AA FA (see Post 249) says:
To view the archived thread/discussion, please see here: ARCHIVE: Free Wine drink and/or minor snack for EXP in Mainline Y
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from post #357 by flight62, 4 Oct 2015:
Beginning October 17 (2015), Executive Platinum and Concierge Key customers (EP/KEY) traveling in the Main Cabin on former LUS metal may select any complimentary food item from the MarketPlace menu, including snack boxes and fresh food offerings on applicable flights.
The recognition benefit will then be fully aligned on both carriers to include: À la carte snacks, snack boxes, fresh meals, beer, spirits and non-premium wine.
Enhancements will be introduced to the MyFlight application on your tablet in early November which will allow you to identify customer frequent flier status. Until then, reference final paperwork per current procedures. It is important that you continue to use the “EP/KEY” complimentary reason code to record these transactions. This step ensures we provision adequate inventory to support the program.
Thank you for recognizing our most valued customers for their loyalty to American through this expanded benefit.
Beginning October 17 (2015), Executive Platinum and Concierge Key customers (EP/KEY) traveling in the Main Cabin on former LUS metal may select any complimentary food item from the MarketPlace menu, including snack boxes and fresh food offerings on applicable flights.
The recognition benefit will then be fully aligned on both carriers to include: À la carte snacks, snack boxes, fresh meals, beer, spirits and non-premium wine.
Enhancements will be introduced to the MyFlight application on your tablet in early November which will allow you to identify customer frequent flier status. Until then, reference final paperwork per current procedures. It is important that you continue to use the “EP/KEY” complimentary reason code to record these transactions. This step ensures we provision adequate inventory to support the program.
Thank you for recognizing our most valued customers for their loyalty to American through this expanded benefit.
Internal AA documentation specifies (shown in reverse status order):
Complimentary Items
Executive Platinum or Concierge Key:
Executive Platinum or Concierge Key:
- One comp drink
- One comp food-for-sale item
- 2 comp drinks, which may be served to the cardholder and/or companion
- 1 comp pair of earbuds, or 2 pairs if traveling with a companion
- 1 comp food-for-sale item, 2 items if traveling with a companion
Originally Posted by American Airlines
HAVE A SNACK AND DRINK ON US
Refresh and Relax
AAdvantage® Executive Platinum and ConciergeKeySM members can enjoy a complimentary* beverage from our standard alcoholic selections as well as one of our snacks, where available, when flying in the Main Cabin on board American Airlines, American Eagle®, US Airways, and US Airways Express. The snack on American includes any food item on our menu. The snack on US Airways includes any item from our à la carte menu.
Here's What You Do
At the time of your order, just present your AAdvantage Executive Platinum member card or boarding pass, or your ConciergeKey membership card. It's that simple!
What's on the Menu
We continue to revitalize our menu items to deliver an array of fresh and convenient sweet and savory snacks and meals on board our flights. This includes items* such as a chicken Caesar salad or one of our premium sandwiches – both served with chips. You can also treat yourself with hand crafted cookies, a fruit and cheese plate, or a gourmet blend of spiced nuts – which can be perfectly paired with a domestic or imported ice cold beer, a red or white wine from select California and international wineries, or an alcoholic beverage of your choice.
*Eligible customers may select any snack available on board any flight where food is available and one liquor miniature, beer or 187ml bottle of wine on a complimentary basis. Items may vary.
Post editor's emphases.
*Standard alcoholic beverage is one liquor miniature, beer or 187ml bottle of wine. Items may vary.
NOTE: an AA FA (see Post 249) says:
To view the archived thread/discussion, please see here: ARCHIVE: Free Wine drink and/or minor snack for EXP in Mainline Y
Signed in members with 90 days / 90 posts can edit this Wikipost; wiki contents may be printed by using the
(lower right wiki corner)
Complimentary drink & snack in economy for EXP & CK (consolidated)
Dec 6, 2012, 6:44 pm
#91
Join Date: Dec 2010
Location: DFW
Programs: AA Executive Platinum, Marriott Platinum Elite, Hertz President's Circle, Admiral's Club
Posts: 125
I thought that "snacks" were complementary to EXP (the stuff at the bottom of the page), but not meals (sandwiches, the large fruit/cheese/cracker tray, etc.).
Dec 6, 2012, 7:27 pm
#92
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,419
http://www.aa.com/i18n/urls/complimentary.jsp
AAdvantage Executive Platinum® and ConciergeKeySM members can enjoy a complimentary* beverage from our standard alcoholic selections as well as one of our snacks or meals, where available, when flying in the Main Cabin onboard American Airlines and American Eagle.
We continue to revitalize our menu items to deliver an array of fresh and convenient sweet and savory snacks and meals onboard our flights. This includes items* such as a chicken Caesar salad or one of our premium sandwiches – both served with chips. You can also treat yourself with hand crafted cookies, a fruit and cheese plate, or a gourmet blend of spiced nuts – which can be perfectly paired with a domestic or imported ice cold beer, a red or white wine from select California and international wineries, or an alcoholic beverage of your choice.
*Eligible customers may select any snack or meal available onboard any flight where food is available and one liquor miniature, beer or 187ml bottle of wine on a complimentary basis. Items may vary.
Dec 6, 2012, 7:30 pm
#93
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
. Now, there really is no excuse.Cheers.
Dec 6, 2012, 10:22 pm
#95
Join Date: May 2010
Programs: AA Exec Plat, CO OnePass, UA
Posts: 287
You know what? I don't even care anymore. I flew JFK-LAX on AA 185 the other night (departing at 9:35pm) and I simply paid them the $31 they charged for a plate of crackers/cheese and alcoholic drink (still seems kind of high). Too tired of all this.
But am looking forward to getting that 25% discount given to Citibank Platinum Citi AAdvantage Visa which is how I paid.
Now back to restful sleep while I can get it.
But am looking forward to getting that 25% discount given to Citibank Platinum Citi AAdvantage Visa which is how I paid.
Now back to restful sleep while I can get it.
Dec 6, 2012, 10:30 pm
#96
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
I've flown in main cabin exactly one time this year. (Party of two, only one upgrade cleared, I gave it to spouse.) While in coach, when the cart came around I asked FA what kind of BOB meal can someone get if they have a card like this (holding up my EXP card). She said "anything you want".
Status ~rocks~.
Status ~rocks~.
Dec 7, 2012, 7:12 am
#97
Join Date: Jun 2009
Location: LAX
Posts: 6,769
Last flight in coach, yesterday, FA greeted me by name and asked what I wanted. I said sandwich and wine and that was it. No discussion of EXP, cards, or payment.
I did hear the other FA mention my seat number before she greeted me and they were scanning a sheet of paper, so they were on top of identifying all the EXPs. ^
I did hear the other FA mention my seat number before she greeted me and they were scanning a sheet of paper, so they were on top of identifying all the EXPs. ^
Dec 7, 2012, 8:19 am
#98
Join Date: Mar 2004
Location: West of the Rockies
Programs: AA EXP | DL SM | HH DM |*wood Gold
Posts: 1,271
MO
Mar 24, 2013, 10:07 pm
#99
Join Date: Oct 2005
Location: BOS
Programs: Recovering AA flyer, LT PLT 2.6 MM
Posts: 1,543
Last flight in coach, yesterday, FA greeted me by name and asked what I wanted. I said sandwich and wine and that was it. No discussion of EXP, cards, or payment.
I did hear the other FA mention my seat number before she greeted me and they were scanning a sheet of paper, so they were on top of identifying all the EXPs. ^
I did hear the other FA mention my seat number before she greeted me and they were scanning a sheet of paper, so they were on top of identifying all the EXPs. ^
Mar 24, 2013, 10:13 pm
#100
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Mar 24, 2013, 11:55 pm
#101
Join Date: Jan 2012
Location: ORD
Posts: 986
A couple of the recent Eagle flights I was on had the FA offer me a food item. I was surprised, as I'm only Platinum right now, not EXP.
I'm curious if this is a new policy or if I just got lucky and the FA thought I was EXP.
I'm curious if this is a new policy or if I just got lucky and the FA thought I was EXP.
Mar 25, 2013, 5:43 am
#102
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,268
Eagle used to give food to PLT, but they discontinued this a while ago. One way or the other, working out well for you! ^
Mar 25, 2013, 7:22 am
#103
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Mar 25, 2013, 8:23 am
#104
Join Date: Oct 2005
Location: BOS
Programs: Recovering AA flyer, LT PLT 2.6 MM
Posts: 1,543
I'll give them this much... they've called me twice to offer compenstation for various crap. That said, I've turned them down twice telling them I didn't complain so I could get vouchers; I complained so they could make the service stop sucking.
But, hey, if it's just me, that's fine. At least someone is enjoying it.
Mar 25, 2013, 9:28 am
#105
Join Date: Aug 2006
Location: Dallas
Programs: AAdvantage EXP, IHG Spire, Marriott Gold, HHonors Gold, National Executive Elite
Posts: 1,523
Wife and I, along with my 2 rugrats (7 & 10)) were flying LGA-XXX-DFW at the end of spring break on milesaavers in coach. The Eagle FA was freaking awesome. I asked what type snacks they had today, and got the usual Cheese/Cracker box (way better on AE, IMHO), then she said be right back. She walked up to the galley in F and walked back with 3 additional boxed of Cheese/Cracker boxes, and handed them to me. She said your family has to eat too. She then helped the folks behind us, walked back 30 seconds later and handed me a trailmix saying "kids get hungry, here's for later".
I love AA's service, but that right there made a huge difference in the flight. It probably "cost" them $5 in expense to do that, but made my wife and kids very happy and very impressed with the service.
This is a great perk. Kuddos to AA to doing this.
Although another story from the same trip, the AA FA did a double take on the way up to NYC, when my 10 year old was in my seat, and I was across the aisle. She looked at the row and saw 2 kids and a woman...clearly not a EXP guy. She looked down at her new handheld, then back at the row, when I leaned over and introduced myself. She for the rest of the flight referred to my 10 year old as the EXP... which of course he was loving. Crap, I just realized I hooked my son on this at 10. Oops.
I love AA's service, but that right there made a huge difference in the flight. It probably "cost" them $5 in expense to do that, but made my wife and kids very happy and very impressed with the service.
This is a great perk. Kuddos to AA to doing this.
Although another story from the same trip, the AA FA did a double take on the way up to NYC, when my 10 year old was in my seat, and I was across the aisle. She looked at the row and saw 2 kids and a woman...clearly not a EXP guy. She looked down at her new handheld, then back at the row, when I leaned over and introduced myself. She for the rest of the flight referred to my 10 year old as the EXP... which of course he was loving. Crap, I just realized I hooked my son on this at 10. Oops.