Dec 6, 2014, 1:42 pm
Last edit by: Prospero
Complimentary Drink and Snack in AA Main Cabin for Executive Platinum, oneworld Emerald and Concierge Key
AAdvantage Executive Platinum and ConciergeKey® members can enjoy a complimentary* beverage and one snack flying in Main Cabin (or MCE) on American Airlines or American Eagle. Undocumented, but in the Flight Attendant manual, it seems to include all oneworld Emerald members; see below.
Internal AA documentation specifies (shown in reverse status order):
Language (Dec 2014) from the AA website:
HAVE A SNACK AND DRINK ON US
Refresh and Relax
AAdvantage® Executive Platinum and ConciergeKeySM members can enjoy a complimentary* beverage from our standard alcoholic selections as well as one of our snacks, where available, when flying in the Main Cabin on board American Airlines, American Eagle®, US Airways, and US Airways Express. The snack on American includes any food item on our menu. The snack on US Airways includes any item from our à la carte menu.
Here's What You Do
At the time of your order, just present your AAdvantage Executive Platinum member card or boarding pass, or your ConciergeKey membership card. It's that simple!
What's on the Menu
We continue to revitalize our menu items to deliver an array of fresh and convenient sweet and savory snacks and meals on board our flights. This includes items* such as a chicken Caesar salad or one of our premium sandwiches – both served with chips. You can also treat yourself with hand crafted cookies, a fruit and cheese plate, or a gourmet blend of spiced nuts – which can be perfectly paired with a domestic or imported ice cold beer, a red or white wine from select California and international wineries, or an alcoholic beverage of your choice.
*Eligible customers may select any snack available on board any flight where food is available and one liquor miniature, beer or 187ml bottle of wine on a complimentary basis. Items may vary.
Post editor's emphases.
*Standard alcoholic beverage is one liquor miniature, beer or 187ml bottle of wine. Items may vary.
NOTE: an AA FA (see Post 249) says:
To view the archived thread/discussion, please see here: ARCHIVE: Free Wine drink and/or minor snack for EXP in Mainline Y
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from post #357 by flight62, 4 Oct 2015:
Beginning October 17 (2015), Executive Platinum and Concierge Key customers (EP/KEY) traveling in the Main Cabin on former LUS metal may select any complimentary food item from the MarketPlace menu, including snack boxes and fresh food offerings on applicable flights.
The recognition benefit will then be fully aligned on both carriers to include: À la carte snacks, snack boxes, fresh meals, beer, spirits and non-premium wine.
Enhancements will be introduced to the MyFlight application on your tablet in early November which will allow you to identify customer frequent flier status. Until then, reference final paperwork per current procedures. It is important that you continue to use the “EP/KEY” complimentary reason code to record these transactions. This step ensures we provision adequate inventory to support the program.
Thank you for recognizing our most valued customers for their loyalty to American through this expanded benefit.
Beginning October 17 (2015), Executive Platinum and Concierge Key customers (EP/KEY) traveling in the Main Cabin on former LUS metal may select any complimentary food item from the MarketPlace menu, including snack boxes and fresh food offerings on applicable flights.
The recognition benefit will then be fully aligned on both carriers to include: À la carte snacks, snack boxes, fresh meals, beer, spirits and non-premium wine.
Enhancements will be introduced to the MyFlight application on your tablet in early November which will allow you to identify customer frequent flier status. Until then, reference final paperwork per current procedures. It is important that you continue to use the “EP/KEY” complimentary reason code to record these transactions. This step ensures we provision adequate inventory to support the program.
Thank you for recognizing our most valued customers for their loyalty to American through this expanded benefit.
Internal AA documentation specifies (shown in reverse status order):
Complimentary Items
Executive Platinum or Concierge Key:
Executive Platinum or Concierge Key:
- One comp drink
- One comp food-for-sale item
- 2 comp drinks, which may be served to the cardholder and/or companion
- 1 comp pair of earbuds, or 2 pairs if traveling with a companion
- 1 comp food-for-sale item, 2 items if traveling with a companion
Originally Posted by American Airlines
HAVE A SNACK AND DRINK ON US
Refresh and Relax
AAdvantage® Executive Platinum and ConciergeKeySM members can enjoy a complimentary* beverage from our standard alcoholic selections as well as one of our snacks, where available, when flying in the Main Cabin on board American Airlines, American Eagle®, US Airways, and US Airways Express. The snack on American includes any food item on our menu. The snack on US Airways includes any item from our à la carte menu.
Here's What You Do
At the time of your order, just present your AAdvantage Executive Platinum member card or boarding pass, or your ConciergeKey membership card. It's that simple!
What's on the Menu
We continue to revitalize our menu items to deliver an array of fresh and convenient sweet and savory snacks and meals on board our flights. This includes items* such as a chicken Caesar salad or one of our premium sandwiches – both served with chips. You can also treat yourself with hand crafted cookies, a fruit and cheese plate, or a gourmet blend of spiced nuts – which can be perfectly paired with a domestic or imported ice cold beer, a red or white wine from select California and international wineries, or an alcoholic beverage of your choice.
*Eligible customers may select any snack available on board any flight where food is available and one liquor miniature, beer or 187ml bottle of wine on a complimentary basis. Items may vary.
Post editor's emphases.
*Standard alcoholic beverage is one liquor miniature, beer or 187ml bottle of wine. Items may vary.
NOTE: an AA FA (see Post 249) says:
To view the archived thread/discussion, please see here: ARCHIVE: Free Wine drink and/or minor snack for EXP in Mainline Y
Signed in members with 90 days / 90 posts can edit this Wikipost; wiki contents may be printed by using the
(lower right wiki corner)
Complimentary drink & snack in economy for EXP & CK (consolidated)
Mar 25, 2012, 6:46 am
#46
Join Date: May 2009
Location: dfw
Programs: exp 4.3mm miles
Posts: 124
You are correct. I missed the first announcement. Seems like , even though I don't read them all, there's more frequency of emails from AA. Every other day almost something from AA about a sale travel partners, newsletters, buiness exraa. I do think it's good that AA is being proactive, and with respect to a prelude to a devaluation of exp benefits in the future, I would be totally surprised if that happened during the BK process!
Jun 7, 2012, 9:58 am
#48
Join Date: Jul 1999
Programs: QF WP, AA EXP
Posts: 3,520
Incidentally, this has worked out great. Had to sit in coach twice since this was officially published on AA.COM and although the FA's didn't have a list with them to immediately acknowledge I was EXP, I just handed them my card when they asked for payment. They seemed to appreciate that as it was an "on the down low" kind of move that didn't raise notice with my neighbors.
It must have been communicated well as prior to this a lot of FA's didn't know the policy well.
Jun 7, 2012, 10:04 am
#49
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,418
(* in the few rare instances I've seen this happen, I or one of my friends/colleagues was the EXP, so I had knowledge of the fact that the traveling companion was not EXP.)
Jun 25, 2012, 7:33 pm
#54
Join Date: Jul 2011
Programs: AA & DL / SPG & HGP
Posts: 1,723
Jun 25, 2012, 8:31 pm
#55
Join Date: Sep 2011
Location: IND/MEX
Programs: AA PPro BA Bronze SPG Gold HH GLD Hyatt Exp
Posts: 1,134
Jun 26, 2012, 2:50 pm
#56
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,606
Flew BGI-SJU yesterday on the ATR. Although I was in row 14, the second FA stopped her portion of the drink service, and walked the eight rows over to my seat to greet me, and offer snacks/drinks.
The choice was the trail mix or the single piece of cheese and three crackers. I must have been the only EXP on the flight, or they had plenty of stock, as she brought me both ^
Very attentive throughout the rest of the flight.
The choice was the trail mix or the single piece of cheese and three crackers. I must have been the only EXP on the flight, or they had plenty of stock, as she brought me both ^
Very attentive throughout the rest of the flight.
Jun 26, 2012, 5:23 pm
#57
Join Date: Dec 2011
Location: San Francisco
Programs: Amex MR, SPG Gold, HHonors Gold, AS MVP
Posts: 518
It is theoretically one, but on the ORD-SFO I took this weekend, I got a Heineken. Then, later one of the FAs dropped a Heineken on the floor, and she asked me if I wanted it. I said "Why not?" so she went in back to open it (in case of explosion) and brought it to me. Then after I finished that one the other FA offered more, which at this point I declined. My impression was that there was not a limit other than that dictated by the length of the flight.
I have definitely got the feeling of late that AA management are sending the message down through the ranks that they want their front-line employees to go out of their way to show appreciation for EXPs.
I have definitely got the feeling of late that AA management are sending the message down through the ranks that they want their front-line employees to go out of their way to show appreciation for EXPs.
Jun 27, 2012, 11:03 am
#58
Join Date: Dec 2009
Location: NYC
Programs: AA EXP, HH Diamond
Posts: 50
I'm not sure if this is new, but on trans-cons they offer large bottles of wine that usually go along with the cheese tray. These are 375mL (I think) vs the regular 187mL airline mini. The terms of the promotion email indicate 187mL, but I have had luck receiving the big ones when asking nicely.
Jun 27, 2012, 2:52 pm
#59
Join Date: Jul 2005
Location: Chicago, IL
Programs: AA EP; WN CP;UA SILVER; MARRIOTT TITANIUM; HH DIAMOND; IHG PLAT; RADISSON PLAT; HYATT GLOBAL
Posts: 1,938
On my recent flight to HNL, My Wife (no status) and I were given what seemed an endless amount of items, two rounds of food, 4 rounds of beverages. Upgrades did not clear, so Exit seat plus this service, it was my preview of Main Cabin Extra!
Jul 12, 2012, 8:39 am
#60
Join Date: Dec 2005
Location: Vancouver, BC
Programs: AA EXP 3MM, FB Plat, AS Gold, Marriott Gold, Fairmont Plat, BA wannabe
Posts: 684
Recognizing EXPs in Coach?
I had a long trip on Sunday from CDG to BOS on a 757. It was in coach. 
It was a completely full flight (so good for AA); and my last minute booking (>$2500 RT) landed me in a middle seat that I luckily was able to move at the gate.
I paid for my gin and tonic the first time through, before asking "do EXPs have complimentary drinks?" and got my second round free.
Any recognition of status was absent. Am I confusing AA with AS/BA/AF/KLM in thinking that someone might drop by and say "Welcome" to the Elites in back?
Was this something that went away at some point?
It was a completely full flight (so good for AA); and my last minute booking (>$2500 RT) landed me in a middle seat that I luckily was able to move at the gate.
I paid for my gin and tonic the first time through, before asking "do EXPs have complimentary drinks?" and got my second round free.
Any recognition of status was absent. Am I confusing AA with AS/BA/AF/KLM in thinking that someone might drop by and say "Welcome" to the Elites in back?
Was this something that went away at some point?