FlyerTalk Forums - Complimentary drink & snack in economy for EXP & CK (consolidated)

Complimentary Drink and Snack in AA Main Cabin for Executive Platinum, oneworld Emerald and Concierge Key

Quote:

from post #357 by flight62, 4 Oct 2015:

Beginning October 17 (2015), Executive Platinum and Concierge Key customers (EP/KEY) traveling in the Main Cabin on former LUS metal may select any complimentary food item from the MarketPlace menu, including snack boxes and fresh food offerings on applicable flights.

The recognition benefit will then be fully aligned on both carriers to include: À la carte snacks, snack boxes, fresh meals, beer, spirits and non-premium wine.

Enhancements will be introduced to the MyFlight application on your tablet in early November which will allow you to identify customer frequent flier status. Until then, reference final paperwork per current procedures. It is important that you continue to use the “EP/KEY” complimentary reason code to record these transactions. This step ensures we provision adequate inventory to support the program.

Thank you for recognizing our most valued customers for their loyalty to American through this expanded benefit.

AAdvantage Executive Platinum and ConciergeKey® members can enjoy a complimentary* beverage and one snack flying in Main Cabin (or MCE) on American Airlines or American Eagle. Undocumented, but in the Flight Attendant manual, it seems to include all oneworld Emerald members; see below.

Internal AA documentation specifies (shown in reverse status order):

Quote:

Complimentary Items

Executive Platinum or Concierge Key:

One comp drink
One comp food-for-sale item

AAirpass:

2 comp drinks, which may be served to the cardholder and/or companion
1 comp pair of earbuds, or 2 pairs if traveling with a companion
1 comp food-for-sale item, 2 items if traveling with a companion

Language (Dec 2014) from the AA website:

Quote:

Originally Posted by American Airlines

HAVE A SNACK AND DRINK ON US

Refresh and Relax

AAdvantage® Executive Platinum and ConciergeKeySM members can enjoy a complimentary* beverage from our standard alcoholic selections as well as one of our snacks, where available, when flying in the Main Cabin on board American Airlines, American Eagle®, US Airways, and US Airways Express. The snack on American includes any food item on our menu. The snack on US Airways includes any item from our à la carte menu.

Here's What You Do

At the time of your order, just present your AAdvantage Executive Platinum member card or boarding pass, or your ConciergeKey membership card. It's that simple!

What's on the Menu

We continue to revitalize our menu items to deliver an array of fresh and convenient sweet and savory snacks and meals on board our flights. This includes items* such as a chicken Caesar salad or one of our premium sandwiches – both served with chips. You can also treat yourself with hand crafted cookies, a fruit and cheese plate, or a gourmet blend of spiced nuts – which can be perfectly paired with a domestic or imported ice cold beer, a red or white wine from select California and international wineries, or an alcoholic beverage of your choice.

*Eligible customers may select any snack available on board any flight where food is available and one liquor miniature, beer or 187ml bottle of wine on a complimentary basis. Items may vary.

Post editor's emphases.

*Standard alcoholic beverage is one liquor miniature, beer or 187ml bottle of wine. Items may vary.

NOTE: an AA FA (see Post 249) says:

Quote:

Originally Posted by GalleyWench (Post 24698548)

Actually OWE is listed in our policies to receive a comp ala carte snack and beverage as well as CP, ExPLT and Concierge Key. They are all listed on our manifest as OWE

To view the archived thread/discussion, please see here: ARCHIVE: Free Wine drink and/or minor snack for EXP in Mainline Y

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