Free Wine drink and/or minor snack for EXP in Mainline Y [archived discussion]
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A colleague of mine just flew an AA minline (not eagle) flight in economy (DFW-ORD), and got his wine for free. Apparently the FA said something about a new program.
Has the eagle program been extended? He's an EXP if it matters.
HAVE A SNACK AND DRINK ON US
AAdvantage Executive Platinum® and ConciergeKey® members can enjoy a complimentary* beverage from our standard alcoholic selections as well as one of our snacks or meals, where available, when flying in the Main Cabin onboard American Airlines and American Eagle.
*Eligible customers may select any snack or meal available onboard any flight where food is available and one liquor miniature, beer or 187ml bottle of wine on a complimentary basis. Items may vary.
Quote:
Here's What You Do
At the time of your order, just present your AAdvantage Executive Platinum® member card or boarding pass, or your ConciergeKey® membership card. It's that simple!
FA Manual
Inflight/Pre-Landing1.12 Inflight Policies and Procedures Premium Customer in Coach
Executive Platinum and Concierge Key customers seated in coach are eligible for:
On Domestic, Hawaii, Mexico, Caribbean, Canada, and short-haul LAM flights (where Food for Sale is scheduled): one free Food for Sale item and one free drink
On International Transatlantic, Transpacific, and medium/long-haul LAM flights (where complimentary meals are scheduled): one free drink
During the service, any FA may provide the complimentary item(s) to EP/KEY customers
FA must record these comps using the specified button on the OSR
dated: 15Nov10
do note: Subject to limited availability, could change at any time and without notice.
on MSP-ORD in coach I asked the FA whether what I had read was true. "Do EXP's get a free alcoholic drink?" She said, "yes that is true" and gave me a free red wine.
Yes, starting 9/1 EXP in coach can get 1 drink and 1 snack item free. Some folks on the EXP line do not know about this.
some flight attendants don't know about it either. AA has never made any announcement/press release to confirm.
I think AA told flight attendants to give all whining or begging EXPs in coach a free drink and snack if they ask. The FA's don't offer it, you "MUST" ask.
We sent two EXP employees on a business trip using 25K coach Advantage awards, they were served complimentary soft drinks twice, then they asked about the freebies and the FA knew nothing about it.
The two employees are newly minted MBA's, ages 24 and 25, they are still learning how to demand and complain.
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Apparently, AA was unhappy when this new benefit was discussed prematurely and prior to public rollout, perhaps from a position of internal information released without authorization.
Now we have the documented experiences of FT members and statements made to the public by AA employees after program rollout, not rumors or internal "leaks" - and it's good news for EXPs.
It does indeed look like an extension of existing (undocumented to the public) AE benefit to EXPs, and I also suspect some of us will be asked if we wish to avail ourselves of a glass of wine or a snack, whereas others will request it. No need to whine... even if one does have an MBA and is inexperienced in the "soft arts."
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Last edited by JDiver; Sep 3, 09 at 6:30 pm..
Reason: argh - sum people reed this - clear typoe
Apparently, AA was unhappy when this new benefit was discussed prematurely and prior to public rollout, perhaps from a position of internal information released without authorization.
Now we have the documented experiences of FT members and statements made to the public by AA employees after program rollout, not rumors or internal "leaks" - and it's goon dews for EXPs.
It does indeed look like an extension of existing (undocumented to the public) AE benefit to EXPs, and I also suspect some of us will be asked if we wish to avail ourselves of a glass of wine or a snack, whereas others will request it. No need to whine... even if one does have an MBA and is inexperienced in the "soft arts."
I spoke to an AA employee and I was told that all EXP's get the freebee's now. They also have a new program that the FA's are to come and thank each EXP for flying AA, and this is on every flight. Another new program is the eagle rating, if a GA/TA pulls up your profile you get 1,2 or 3 eagles baised on how much travel you do or how much you spend with AA.
Programs: AA EXP, 1 MM, AC, HH Diamond, Marriott Silver, Hertz 5*
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Quote:
Originally Posted by itchief
Another new program is the eagle rating, if a GA/TA pulls up your profile you get 1,2 or 3 eagles baised on how much travel you do or how much you spend with AA.
Now that sounds strange.
How many GAs or TAs have you seen lately who have time to analyze travel profiles? For me, that would be none.
I spoke to an AA employee and I was told that all EXP's get the freebee's now. They also have a new program that the FA's are to come and thank each EXP for flying AA, and this is on every flight. Another new program is the eagle rating, if a GA/TA pulls up your profile you get 1,2 or 3 eagles baised on how much travel you do or how much you spend with AA.
Does each eagle represent a certain amount anyone knows here? Or each eagle for level (gld,plt,exp)?
Senior Moderator/Moderator: American AAdvantage, iDine, and Talkboard Topics
Join Date: May 2000
Location: NorCal - SMF
Programs: AA EXP / 5.1 MM; HH Diamond; SPG Gold; Maître-plongeur des Muccis
Posts: 30,824
Wow. We'll see how this implements. (Not holding breath...)
Quote:
Originally Posted by itchief
I spoke to an AA employee and I was told that all EXP's get the freebee's now. They also have a new program that the FA's are to come and thank each EXP for flying AA, and this is on every flight. Another new program is the eagle rating, if a GA/TA pulls up your profile you get 1,2 or 3 eagles baised on how much travel you do or how much you spend with AA.
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