Dec 6, 2014, 1:42 pm
Last edit by: Prospero
Complimentary Drink and Snack in AA Main Cabin for Executive Platinum, oneworld Emerald and Concierge Key
AAdvantage Executive Platinum and ConciergeKey® members can enjoy a complimentary* beverage and one snack flying in Main Cabin (or MCE) on American Airlines or American Eagle. Undocumented, but in the Flight Attendant manual, it seems to include all oneworld Emerald members; see below.
Internal AA documentation specifies (shown in reverse status order):
Language (Dec 2014) from the AA website:
HAVE A SNACK AND DRINK ON US
Refresh and Relax
AAdvantage® Executive Platinum and ConciergeKeySM members can enjoy a complimentary* beverage from our standard alcoholic selections as well as one of our snacks, where available, when flying in the Main Cabin on board American Airlines, American Eagle®, US Airways, and US Airways Express. The snack on American includes any food item on our menu. The snack on US Airways includes any item from our à la carte menu.
Here's What You Do
At the time of your order, just present your AAdvantage Executive Platinum member card or boarding pass, or your ConciergeKey membership card. It's that simple!
What's on the Menu
We continue to revitalize our menu items to deliver an array of fresh and convenient sweet and savory snacks and meals on board our flights. This includes items* such as a chicken Caesar salad or one of our premium sandwiches – both served with chips. You can also treat yourself with hand crafted cookies, a fruit and cheese plate, or a gourmet blend of spiced nuts – which can be perfectly paired with a domestic or imported ice cold beer, a red or white wine from select California and international wineries, or an alcoholic beverage of your choice.
*Eligible customers may select any snack available on board any flight where food is available and one liquor miniature, beer or 187ml bottle of wine on a complimentary basis. Items may vary.
Post editor's emphases.
*Standard alcoholic beverage is one liquor miniature, beer or 187ml bottle of wine. Items may vary.
NOTE: an AA FA (see Post 249) says:
To view the archived thread/discussion, please see here: ARCHIVE: Free Wine drink and/or minor snack for EXP in Mainline Y
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from post #357 by flight62, 4 Oct 2015:
Beginning October 17 (2015), Executive Platinum and Concierge Key customers (EP/KEY) traveling in the Main Cabin on former LUS metal may select any complimentary food item from the MarketPlace menu, including snack boxes and fresh food offerings on applicable flights.
The recognition benefit will then be fully aligned on both carriers to include: À la carte snacks, snack boxes, fresh meals, beer, spirits and non-premium wine.
Enhancements will be introduced to the MyFlight application on your tablet in early November which will allow you to identify customer frequent flier status. Until then, reference final paperwork per current procedures. It is important that you continue to use the “EP/KEY” complimentary reason code to record these transactions. This step ensures we provision adequate inventory to support the program.
Thank you for recognizing our most valued customers for their loyalty to American through this expanded benefit.
Beginning October 17 (2015), Executive Platinum and Concierge Key customers (EP/KEY) traveling in the Main Cabin on former LUS metal may select any complimentary food item from the MarketPlace menu, including snack boxes and fresh food offerings on applicable flights.
The recognition benefit will then be fully aligned on both carriers to include: À la carte snacks, snack boxes, fresh meals, beer, spirits and non-premium wine.
Enhancements will be introduced to the MyFlight application on your tablet in early November which will allow you to identify customer frequent flier status. Until then, reference final paperwork per current procedures. It is important that you continue to use the “EP/KEY” complimentary reason code to record these transactions. This step ensures we provision adequate inventory to support the program.
Thank you for recognizing our most valued customers for their loyalty to American through this expanded benefit.
Internal AA documentation specifies (shown in reverse status order):
Complimentary Items
Executive Platinum or Concierge Key:
Executive Platinum or Concierge Key:
- One comp drink
- One comp food-for-sale item
- 2 comp drinks, which may be served to the cardholder and/or companion
- 1 comp pair of earbuds, or 2 pairs if traveling with a companion
- 1 comp food-for-sale item, 2 items if traveling with a companion
Originally Posted by American Airlines
HAVE A SNACK AND DRINK ON US
Refresh and Relax
AAdvantage® Executive Platinum and ConciergeKeySM members can enjoy a complimentary* beverage from our standard alcoholic selections as well as one of our snacks, where available, when flying in the Main Cabin on board American Airlines, American Eagle®, US Airways, and US Airways Express. The snack on American includes any food item on our menu. The snack on US Airways includes any item from our à la carte menu.
Here's What You Do
At the time of your order, just present your AAdvantage Executive Platinum member card or boarding pass, or your ConciergeKey membership card. It's that simple!
What's on the Menu
We continue to revitalize our menu items to deliver an array of fresh and convenient sweet and savory snacks and meals on board our flights. This includes items* such as a chicken Caesar salad or one of our premium sandwiches – both served with chips. You can also treat yourself with hand crafted cookies, a fruit and cheese plate, or a gourmet blend of spiced nuts – which can be perfectly paired with a domestic or imported ice cold beer, a red or white wine from select California and international wineries, or an alcoholic beverage of your choice.
*Eligible customers may select any snack available on board any flight where food is available and one liquor miniature, beer or 187ml bottle of wine on a complimentary basis. Items may vary.
Post editor's emphases.
*Standard alcoholic beverage is one liquor miniature, beer or 187ml bottle of wine. Items may vary.
NOTE: an AA FA (see Post 249) says:
To view the archived thread/discussion, please see here: ARCHIVE: Free Wine drink and/or minor snack for EXP in Mainline Y
Signed in members with 90 days / 90 posts can edit this Wikipost; wiki contents may be printed by using the
(lower right wiki corner)
Complimentary drink & snack in economy for EXP & CK (consolidated)
Mar 13, 2012, 7:29 pm
#16
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
As we continue to offer ways to improve your travel experience onboard American, we are pleased to remind you that AAdvantage Executive Platinum® members traveling in the Main Cabin can enjoy a complimentary beverage from our standard alcoholic beverage selections and one of our snacks or meals, where available, on all American Airlines and American Eagle flights.
All you need to do is present your AAdvantage Executive Platinum® member card or boarding pass, and our Flight Attendants will be happy to provide you with a drink and snack of your choice. It's our way of saying thank you for your loyalty.
For more details, please visit aa.com/complimentary.
From all of us at American, we thank you for flying with us, and we look forward to serving you soon.
All you need to do is present your AAdvantage Executive Platinum® member card or boarding pass, and our Flight Attendants will be happy to provide you with a drink and snack of your choice. It's our way of saying thank you for your loyalty.
For more details, please visit aa.com/complimentary.
From all of us at American, we thank you for flying with us, and we look forward to serving you soon.
Mar 13, 2012, 7:37 pm
#17
Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,319
I got the email as well. This has been such a bizzarre situation (i.e. the way it was handled) from AA. I don't understand what took them so long to put it in writing and get it out to EXP members?
Mar 13, 2012, 7:59 pm
#19
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,419
) for a long time): free food and drink item in y for exps.^
Mar 13, 2012, 7:59 pm
#20
Join Date: Nov 2008
Location: UK/USA
Programs: AA EXP
Posts: 830
+1. I think this was was a reminder for FAs
Mar 13, 2012, 8:09 pm
#21
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,419
We've actually spun-off the posts after today's announcement confirming the benefit into a new thread.
If you'd like to view the old thread and discussion, please see here: http://www.flyertalk.com/forum/ameri...iscussion.html (Also linked in the mod note in the original post.)
/Moderator
Mar 13, 2012, 10:07 pm
#22
Join Date: Apr 2011
Location: DSM
Programs: AA EXP .72MM
Posts: 188
Let us just hope it is not a prelude to some other EXP devaluation or a gesture to soften the blow. Not that I like looking cynical but I do not take for granted the idea of AA being nice for the sake of being nice.
Of course, this happening the week of DL having its major expansion ever at LGA might be a reason; I wonder whether the email was sent system-wide or primarily to residents of the NY area.
Of course, this happening the week of DL having its major expansion ever at LGA might be a reason; I wonder whether the email was sent system-wide or primarily to residents of the NY area.
Mar 13, 2012, 11:03 pm
#24
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
Mar 14, 2012, 1:17 am
#25
Join Date: Sep 2011
Location: AUS
Programs: AA EXP, MARRIOTT TI, HILTON GLD
Posts: 77
BAHAHAHA. I actually laughed out loud in my room alone.
Also, do y'all really think this is to "soften the blow" of something coming up? I keep thinking that with everything going on, "AA being nice for the sake of being nice" is actually more like "AA recognizing their need to keep their FFs". Maybe I'm too optimistic, especially since I'm trying to hit EXP for the first time this year.
Also, do y'all really think this is to "soften the blow" of something coming up? I keep thinking that with everything going on, "AA being nice for the sake of being nice" is actually more like "AA recognizing their need to keep their FFs". Maybe I'm too optimistic, especially since I'm trying to hit EXP for the first time this year.
Mar 14, 2012, 1:42 am
#26
Join Date: Jun 2011
Location: I 35 south bound, finally stopped
Programs: LT Plt, 4mm, *A GLD, burned out medical provider, executing our estate plan
Posts: 1,665
Mar 14, 2012, 4:20 am
#27
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109
that thud you heard was a bunch of FA's head just hitting the wall
more work for them
and based on the (IME, more often than not) negative reaction when asked.. they won't like this
more work for them
and based on the (IME, more often than not) negative reaction when asked.. they won't like this
Mar 14, 2012, 5:09 am
#28
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
Mar 14, 2012, 5:12 am
#29
Join Date: Jan 2010
Location: RBKC
Programs: AA EXP and Eurostar Carte Blanche
Posts: 3,851
Hmm. The thread title says "Mainline Y / coach" but the announcement says "American Airlines and American Eagle"… Am I missing something, or does the thread title just need to be updated?
Mar 14, 2012, 5:17 am
#30
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
If fa's got a commission on each (cash) sale, I could see that they would be peeved--but since this (new)(old) system has been in place for quite a while, and on the (rare
) occasions when I've been seated in y, I was accommodated when I mentioned that I was an exp--any objections should have been raised long ago.
) system has been in place for quite a while, and on the (rare) occasions when I've been seated in y, I was accommodated when I mentioned that I was an exp--any objections should have been raised long ago.