Feb 18, 2017, 12:46 am
Last edit by: tattikat2
Date, Location, Day of week, Time of Day and method of access for denial.
Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers
3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers
3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier
May 16, 2018, 11:24 pm
#1561
Join Date: Oct 2007
Location: Bay Area
Programs: UA 1K, AA Plat, WN A-list, AS MVP 75K, Hilton Diamond, Marriott Titanium
Posts: 380
LAX was turning away Priority Pass customers at 3:30p today/16th. Lounge was 80% full during the hour I was there.
I took one stranded soul in as my guest
I took one stranded soul in as my guest
Last edited by bbison; May 16, 2018 at 11:31 pm
May 18, 2018, 7:27 am
#1562
Original Poster
Join Date: Nov 2010
Programs: AS MVPG, HH Diamond
Posts: 232
5/18, 6:20 a.m. / 6:25 a.m. - SEA D and N lounges both have the sign out.
May 18, 2018, 12:17 pm
#1563
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
5/18 9 AM and 10 AM sign out at PDX
May 18, 2018, 12:43 pm
#1564
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,070
May 18, 2018, 11:00 pm
#1565
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
5/18 9:30pm SEA C had sign out. Less than a quarter full and is emptying out since I've been here.
May 19, 2018, 3:03 am
#1566
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
At the end of the day, can most of the signs being out just be attributed to lazy Alaska lounge staff? Honestly, I’d hate being a lounge attendant who had to get up every 30 minutes and lug the sign in and out continuously throughout the day.
May 19, 2018, 9:47 am
#1567
Join Date: Sep 2007
Posts: 998
Pdx today at 8:25, no sign out and I got in. Lounge maybe 85%+ full, only a couple seats. Only stayed for enough time to eat two pancakes and some juice to hold me over until I land in SEA and can go snack on something at Pikes Place while I wander around the city.
Probably could have hung out a few minutes longer since as soon as I got to gate A4 (I’m NEVER out of C gates >.< ) the boarding time go bumped back by ten minutes...
Probably could have hung out a few minutes longer since as soon as I got to gate A4 (I’m NEVER out of C gates >.< ) the boarding time go bumped back by ten minutes...
May 19, 2018, 1:15 pm
#1568
Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 2,400
Right? Exactly what I was thinking. At this point, unless they have a secret plan for this to end, they should invest in some type of digital signage.
May 19, 2018, 11:46 pm
#1569
Join Date: Sep 2007
Posts: 998
SEA C lounge had the sign out when I went by at about 10:20p, I went up and asked anyway since my flight boards at 10:50p and I would only be in there for about 20 minutes. Of course no dice, AND they changed their hours on the other two lounges so they’re closed... WestCoast most? I suspect the hour change on the other locations will mean the PP sign will be out almost all the time on SEA C. Build extra capacity, then immediately reduce the hours on your other locations and cause a capacity issue, at least that’s the excuse they use for no PP, capacity.
Also, I could see at least 3 or 4 seats just from the front desk area that were empty.
Who do I complain to? AS or is there a PP contact?
Knew I was making a mistake not booking Delta on this route so I could use the SkyClub with the Amex Platinum, certainly next time.
Also, I could see at least 3 or 4 seats just from the front desk area that were empty.
Who do I complain to? AS or is there a PP contact?
Knew I was making a mistake not booking Delta on this route so I could use the SkyClub with the Amex Platinum, certainly next time.
May 20, 2018, 12:48 am
#1570
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
I just fill out the Alaska Listens form and give the lounge experience one star and a comment that the sign is virtually always out now....for PP send them a detailed Tweet....they actually do seem to want to know when and where the sign was out so they may be tracking it.
May 20, 2018, 4:47 pm
#1571
Join Date: Apr 2010
Location: SEA
Programs: AS 100K, Hilton Diamond
Posts: 876
How often can you use the priority pass lounge? Stuck in the lovely land of PDX for 5 hours. Already visited the spirits place and capers on two different priority pass cards. I thought it was every two hours that you could use the card. Can anyone confirm?
May 20, 2018, 8:59 pm
#1572
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
SEA C lounge had the sign out when I went by at about 10:20p, I went up and asked anyway since my flight boards at 10:50p and I would only be in there for about 20 minutes. Of course no dice, AND they changed their hours on the other two lounges so they’re closed... WestCoast most? I suspect the hour change on the other locations will mean the PP sign will be out almost all the time on SEA C. Build extra capacity, then immediately reduce the hours on your other locations and cause a capacity issue, at least that’s the excuse they use for no PP, capacity.
Also, I could see at least 3 or 4 seats just from the front desk area that were empty.
Who do I complain to? AS or is there a PP contact?
Knew I was making a mistake not booking Delta on this route so I could use the SkyClub with the Amex Platinum, certainly next time.
Also, I could see at least 3 or 4 seats just from the front desk area that were empty.
Who do I complain to? AS or is there a PP contact?
Knew I was making a mistake not booking Delta on this route so I could use the SkyClub with the Amex Platinum, certainly next time.
They shouldn't be shuttering their lounge at 10:30 PM... it should be open later.
May 20, 2018, 9:09 pm
#1573
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,008
Unfortunately the Amex Centurion Lounge closes at 10:00pm and they shut their bar at 9:30pm. With the level of redeye flights we have at Seatac Amex should stay open until at least 11:30pm. Please send Amex Feedback. I will figure out to whom/where to send it and post.
May 21, 2018, 8:27 am
#1574
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,008
Sign out SEA D-1 6:45am 5/21
No Priority Pass or Lounge Club sign is out at SEA D1 Alaska Lounge as of 6:45am this morning
Feedback to Amex at sea.thecenturionloungesurvey.com -- please tell them to keep SEA Centurion Lounge open until midnight!
Feedback to Amex at sea.thecenturionloungesurvey.com -- please tell them to keep SEA Centurion Lounge open until midnight!
May 21, 2018, 10:21 am
#1575
Join Date: Sep 2007
Posts: 998
Centurion lounge was going to be my first stop until I realized I wasn't going to make it to SEA early enough even to duck in there for 10 minute or so before they closed. It's killer that they close so "early" when the airport, especially Alaska, is still going strong. I'm almost always on a 11pm or later flight...
Then to see AS create their own capacity issues by closing both lounges early is just killer. I would think if they noticed C getting packed enough that they were worried they would have to turn away members then they would open up D again (maybe not N depending on the number of flights)... but I suspect they actually are happy to turn away people, since they will be PP people, and if members get a crappy packed experience at 10:30 or 11pm then they'll blame it on PP members and be more aggressive... while hundreds or thousands of square feet of lounge space just a little ways away sits empty...
(PDX is something totally different, while it sucks AS has to be so aggressive there, even when it looks empty, they just physically have a horrible space and can't seem to do much about it in the short term, but SEA is a whole new game being done at the management level, not the port or airport level outside of AS's control)
Then to see AS create their own capacity issues by closing both lounges early is just killer. I would think if they noticed C getting packed enough that they were worried they would have to turn away members then they would open up D again (maybe not N depending on the number of flights)... but I suspect they actually are happy to turn away people, since they will be PP people, and if members get a crappy packed experience at 10:30 or 11pm then they'll blame it on PP members and be more aggressive... while hundreds or thousands of square feet of lounge space just a little ways away sits empty...
(PDX is something totally different, while it sucks AS has to be so aggressive there, even when it looks empty, they just physically have a horrible space and can't seem to do much about it in the short term, but SEA is a whole new game being done at the management level, not the port or airport level outside of AS's control)