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Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier

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Old Feb 18, 2017, 12:46 am
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Last edit by: tattikat2
Date, Location, Day of week, Time of Day and method of access for denial.

Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers

3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
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Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier

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Old May 4, 2017, 10:01 pm
  #811  
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Originally Posted by beckoa
I saw some sign outside of N yesterday, but I didn't stop over to read it...
As far as I know, there is only one sign they put outside the lounges, "No PP".
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Old May 5, 2017, 8:10 am
  #812  
 
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...and it was out last night in front of the SEA D lounge. The format was a bit different and simpler so they did re-print/reword it but it did say no PP AT ALL

I am thinking the agreement was to limit guests all the time and see if that opens up some more space but if it is near capacity they still reserve the right to restrict further.
Due to the weather/delay issues, I am sure the lounges were mobbed.
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Old May 5, 2017, 8:35 am
  #813  
 
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Originally Posted by hiima
Is definitely strictly reinforced, even without me having fine there. They can't let guests in for any reason once it's in the rules
I was at the LAX Alaska lounge yesterday(near gate 64). The sign was out that said no guests. They let my guest in and as I was exiting an hour later I saw them do the same for another guest that was checking in. They told me it was an exception since the policy was so new.

This is what prompted me to check Flyertalk today.
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Old May 5, 2017, 10:41 am
  #814  
 
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This is interesting, does this new sign just single out PP, or other lounge clubs/day passes like before?
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Old May 5, 2017, 11:25 am
  #815  
 
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Can someone take a picture of the new sign? I landed at D1 last night (around 10:20pm) and there was no sign out at the main boardroom. I didn't go in though to see if there was a sign explaining the new "no PP guest" policy.
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Old May 5, 2017, 1:01 pm
  #816  
 
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Originally Posted by acarney
This is interesting, does this new sign just single out PP, or other lounge clubs/day passes like before?
Same restrictions from what I saw just simply listed one line per restriction (4 of them I think) instead of the previous layout.
It was also along the wall next to the door button, not as easy to see.

If I see it again on Monday I will snap a photo.
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Old May 5, 2017, 5:42 pm
  #817  
 
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Originally Posted by PDXPremier
As far as I know, there is only one sign they put outside the lounges, "No PP".
This was before May 1, but I do recall seeing signs outside that list the partners and programs that have access to the lounges.
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Old May 5, 2017, 8:09 pm
  #818  
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I'll be thru again on Thursday and will snap a pic if exposed to it
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Old May 6, 2017, 7:14 am
  #819  
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https://www.flyertalk.com/forum/28274035-post470.html
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Old May 6, 2017, 10:45 pm
  #820  
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The sign is out at pdx but br is very empty - maybe a dozen ppl in there.. whats up with that?
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Old May 6, 2017, 11:32 pm
  #821  
 
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This is my data point today Sat May 6 (flight is boarding soon so I don't have time to update wiki)

Arrived at PDX BR around 5:20pm, got in with PP but there was a sign saying cardholder only

Currently in SEA N 10:10pm, same

Both lounges did not have any sign outside (but the no guest sign was inside)
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Old May 6, 2017, 11:40 pm
  #822  
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Originally Posted by azepine00
The sign is out at pdx but br is very empty - maybe a dozen ppl in there.. whats up with that?
Reports like these always lead me to wonder how much of this is a capacity issue and how much of this is based on the agents working the lounge at the time...if the sign goes out during a busy time, my guess it's that it's easily forgotten about well after the crowd goes away.

Everyone keeps saying things will improve when the C lounge in SEA opens or when the PDX lounge finally expands, but if AS wants to focus on its own lounge members and not continue its PP association, more lounge space isn't going to change PP access.
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Old May 7, 2017, 1:17 am
  #823  
 
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Originally Posted by PDXPremier
Reports like these always lead me to wonder how much of this is a capacity issue and how much of this is based on the agents working the lounge at the time...if the sign goes out during a busy time, my guess it's that it's easily forgotten about well after the crowd goes away.

Everyone keeps saying things will improve when the C lounge in SEA opens or when the PDX lounge finally expands, but if AS wants to focus on its own lounge members and not continue its PP association, more lounge space isn't going to change PP access.
I can understand agents forgetting the sign, but if a PP member shows up and asks to get in when the sign is out but the lounge only has a handful of people, the agents should remove that sign and gladly let the person in.

However, if they use that sign as an excuse and "sorry, signs out" then capacity control is totally BS.
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Old May 7, 2017, 5:57 pm
  #824  
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I was in the Alaska Lounge in SEA near D1 on Tuesday May 2. No sign outside, but a sign inside at the check-in desk clearly stated only PP members and no guests were allowed.

I had a nice chat with one of the agents there. She was telling me that in January 2016 they had about 3,000 guests using PP to get into their SEA lounges. In January 2017 they had almost 12,000 guests who accessed their SEA lounges using PP. She even mentioned the Chase Sapphire Reserve as the card many use to gain access. My inclination is that the number of people with Chase Sapphire Reserve cards will drop greatly come this fall when the annual fee is up for renewal. No more 100K mile bonus, they have already taken advantage of two years of travel credits ($300 each calendar year) and they will cancel their cards.
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Old May 7, 2017, 9:34 pm
  #825  
 
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I took a picture of the "new" sign but I'm not sure how to post it from my phone. I'll post it once I get to my laptop.

However, another data point. Sign out at SEA D gates boardroom. 5/7 at 8:30pm. I'm heading to the N gates as my flight goes out of there tonight. Will update accordingly.
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