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Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier

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Old Feb 18, 2017, 12:46 am
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Last edit by: tattikat2
Date, Location, Day of week, Time of Day and method of access for denial.

Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers

3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
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Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier

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Old Apr 23, 2018, 2:09 pm
  #1471  
Moderator: Alaska Mileage Plan
 
Join Date: Feb 2005
Posts: 12,320
There is fantasy and there is reality. The reality is that there are only two possible PP options for AS. The status quo (selling excess capacity when available) or exiting the program.

To those feeling so aggrieved by the existing restrictions, this is very good advice...

Originally Posted by Calculon
If you're that keen on using the lounge every single time, why not get an membership
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Old Apr 23, 2018, 2:23 pm
  #1472  
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Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
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Originally Posted by NWplatinum
MVP75K members are Alaska’s most valuable customers, so there are many instances where exceptions are made for them. This happens everyday when you fly Alaska. This includes many policies already in place at the airline. Why? It’s not fair that we are treated special. Could it be that maybe 75Ker’s provide the most revenue to AS which is why those members get extra benefits?
But you already get extra benefits: four lounge passes you're free to use instead of PP if AS has the PP sign out. As well as a significant AL membership discount ($295 instead of $450).
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Old Apr 23, 2018, 2:49 pm
  #1473  
 
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Originally Posted by eponymous_coward
But you already get extra benefits: four lounge passes you're free to use instead of PP if AS has the PP sign out. As well as a significant AL membership discount ($295 instead of $450).
Indeed, life is unfair. Welcome to capitalism.
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Old Apr 23, 2018, 3:01 pm
  #1474  
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Originally Posted by NWplatinum
Indeed, life is unfair. Welcome to capitalism.
Sure. But it seems AS isn't all that interested in the cash from PP, even from 75Ks, and, well, if you're too cheap to shell out for the AL membership, well... welcome to capitalism.
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Old Apr 23, 2018, 7:49 pm
  #1475  
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Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,725
Originally Posted by eponymous_coward
But you already get extra benefits: four lounge passes you're free to use instead of PP if AS has the PP sign out. As well as a significant AL membership discount ($295 instead of $450).
At $295 for a 75K Alaska Lounge membership, I would almost think Alaska would make more money from frequent PP users since they would get a few PER VISIT rather than just a flat fee for the year.
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Old Apr 23, 2018, 8:44 pm
  #1476  
 
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Originally Posted by PDXPremier
At $295 for a 75K Alaska Lounge membership, I would almost think Alaska would make more money from frequent PP users since they would get a few PER VISIT rather than just a flat fee for the year.
Also I’m sure PP pays Alaska a fee either yearly or monthly. Regardless of how many people come in the lounges
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Old Apr 23, 2018, 9:56 pm
  #1477  
Moderator: Alaska Mileage Plan
 
Join Date: Feb 2005
Posts: 12,320
Originally Posted by NWplatinum
I’m sure PP pays Alaska a fee either yearly or monthly. Regardless of how many people come in the lounges
Source?
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Old Apr 23, 2018, 11:48 pm
  #1478  
 
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Originally Posted by dayone
Source?
No source, I was just making a guess. Especially considering the reaction I got from PP after complaining. They called me twice from England, and wrote me three emails. Seems better than just some good customer service. It’s like they really want to know what the situation is that’s happening in Seattle.
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Old Apr 24, 2018, 7:06 am
  #1479  
 
Join Date: Jul 2009
Location: IAH
Programs: Delta Platinum & 2MM, Marriott Lifetime TIT, Hertz Pres Club, IHG Gold, *A Gold
Posts: 1,253
PDX let me in yesterday, 23-APR-2018, around 9:30 am
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Old Apr 24, 2018, 11:22 am
  #1480  
 
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,044
Originally Posted by Calculon
If you're that keen on using the lounge every single time, why not get an membership and drop Priority Pass?
Actually, I've tried proposing that very thing in this thread. I've come to find that many in this thread don't actually desire practical, actionable solutions to the problem.

Anyhow, I value access to the lounges when I need it, so on our next trip to PDX soon, my wife and I will be walking right past the PP sign and entering w/our Admiral's Club membership. Problem solved.

Regards
scubadu is offline  
Old Apr 24, 2018, 11:24 am
  #1481  
 
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,044
Originally Posted by NWplatinum
It’s like they really want to know what the situation is that’s happening in Seattle.
Not really sure why exactly you would believe that. Have you read much of this thread? The thread was started well over 1 year ago. You are hardly the first to complain and not even close to the first that thought they'd gotten PP's "attention"

Regards
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Old Apr 24, 2018, 11:38 am
  #1482  
 
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,044
Originally Posted by dayone
There is fantasy and there is reality. The reality is that there are only two possible PP options for AS. The status quo (selling excess capacity when available) or exiting the program.

To those feeling so aggrieved by the existing restrictions, this is very good advice...
You are absolutely, unequivocally correct. This is what I find so frustrating about this thread. I realize certain posters in this thread believe my intent is to just be antagonistic and they will only engage in dialogue with those that agree with them. It really is not my intent to antagonize, but I also don't suffer "victim mentality" well. Many here love to complain and moan, but few are very clear about what, specifically and exactly, they expect or believe that PP can/should do.

There is almost a vindictive attitude in this thread that seems to take the position that PP should kick AS lounges out of the program. To what end? What is the point of that? We do see reports here of people getting access to the lounge at certain locations, times of day/hours of the day. What is the point of denying that option to those that are able to take advantage of it? Just to be spiteful to AS? To claim a moral victory? That is just nonsensical logic and seems to be emotionally driven.

PP is a nice, incremental benefit, but it's not a guarantee of entry to any lounge. I always assume I could be denied entry or that I may be there during off limits hours or something. But for lounges that offer paid membership, if entry is important enough to you and you value using the lounge, there is a solution available to you. For those to cheap to solve the problem that way, I'd then submit that you don't value entry and lounge usage as much as you claim you do.

Regards
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Old Apr 24, 2018, 1:30 pm
  #1483  
 
Join Date: Jul 2008
Location: San Diego, CA/Boston, MA
Programs: United Lifetime Plat 2 million, Starwood Platinum, Alaska MVP Gold 75k
Posts: 143
One thing I have found, for now, is that the Alaska/VX integration is so bad, that if you do happen to get an upgrade on VX, the lounge staff will let you in regardless of the sign. They don't even know if it was an upgrade or paid fare!
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Old Apr 24, 2018, 1:38 pm
  #1484  
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Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,397
Originally Posted by sfosyd
One thing I have found, for now, is that the Alaska/VX integration is so bad, that if you do happen to get an upgrade on VX, the lounge staff will let you in regardless of the sign. They don't even know if it was an upgrade or paid fare!
Good luck trying that after today.
missamo80 likes this.
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Old Apr 24, 2018, 4:20 pm
  #1485  
 
Join Date: Dec 2007
Location: Portland
Programs: MVPGold 75K
Posts: 496
Well I am a strong supporter of eliminating PP entrance altogether

I pay annual membership, and if people like as lounge that much they should do the same. I am not sure why is this topic here at all. Take that to other forums. I am so sorry but this is not Alaska fault and should not be posted here
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