Summary of North America Executive class meal service
Sep 3, 2014, 2:17 pm
#1456
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
I invite you to write to me (or post on here if you prefer not to) on which specific flight you're encountering this. Both seem a bit extreme if it's happening on all your flights. From our audits (and it seems from most of the posts above), the snack basket has been pretty consistently offered but if it's not, let me know so we can understand from the crew why not or if it wasn't boarded by our caterers.
Over the last 18 months on AC 34 YVR - YYZ I had it offered 2 / 15
Over the last 18 months on AC 33 YYZ - YVR I had it offered 0 / 15
However, I would like to reaffirm my earlier point that I would encourage (and actually prefer) being able to self serve if it was left out in the middle galley.
Sep 3, 2014, 2:21 pm
#1457
Company Representative - Air Canada
Original Poster
Join Date: May 1999
Location: Canada
Posts: 24,215
Hi Andrew,
Over the last 18 months on AC 34 YVR - YYZ I had it offered 2 / 15
Over the last 18 months on AC 33 YYZ - YVR I had it offered 0 / 15
However, I would like to reaffirm my earlier point that I would encourage (and actually prefer) being able to self serve if it was left out in the middle galley.
Over the last 18 months on AC 34 YVR - YYZ I had it offered 2 / 15
Over the last 18 months on AC 33 YYZ - YVR I had it offered 0 / 15
However, I would like to reaffirm my earlier point that I would encourage (and actually prefer) being able to self serve if it was left out in the middle galley.
Yes - definitely something that we can consider (and it's something that I've seen crew do often). However I would still like them to be offering this proactively to the customers consistently on top of that so that's one thing that we need to work on as well for the flights you've mentioned. If you don't mind - I would like to have the flight dates (by email) next time you take these flights and come across this; makes it easier for us to coach the crew.
Sep 3, 2014, 2:23 pm
#1458
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
Thanks Sean.
Yes - definitely something that we can consider (and it's something that I've seen crew do often). However I would still like them to be offering this proactively to the customers consistently on top of that so that's one thing that we need to work on as well for the flights you've mentioned. If you don't mind - I would like to have the flight dates (by email) next time you take these flights and come across this; makes it easier for us to coach the crew.
Yes - definitely something that we can consider (and it's something that I've seen crew do often). However I would still like them to be offering this proactively to the customers consistently on top of that so that's one thing that we need to work on as well for the flights you've mentioned. If you don't mind - I would like to have the flight dates (by email) next time you take these flights and come across this; makes it easier for us to coach the crew.
Side Note: I don't really consider this a big deal, just something I've noticed on these flights.
Sep 3, 2014, 2:28 pm
#1459
Suspended
Join Date: Feb 2008
Location: YKF
Programs: AC Elite 50K, Amex AP Plat, Choice Privileges, National Exec Elite, Via Prefrence
Posts: 2,996
Hi Andrew,
Over the last 18 months on AC 34 YVR - YYZ I had it offered 2 / 15
Over the last 18 months on AC 33 YYZ - YVR I had it offered 0 / 15
However, I would like to reaffirm my earlier point that I would encourage (and actually prefer) being able to self serve if it was left out in the middle galley.
Over the last 18 months on AC 34 YVR - YYZ I had it offered 2 / 15
Over the last 18 months on AC 33 YYZ - YVR I had it offered 0 / 15
However, I would like to reaffirm my earlier point that I would encourage (and actually prefer) being able to self serve if it was left out in the middle galley.
+1 to a self serve bar. I don't like bugging the FA's for something simple and rather just help myself. Same goes with if I want a drink earlier than the bar service where I've been advised by FA's to 'just wait' as they're just about to start - meanwhile I'm at the back of J so that will be another 10-15 minutes on the widebodies.
Sep 3, 2014, 2:32 pm
#1460
Suspended
Join Date: Feb 2008
Location: YKF
Programs: AC Elite 50K, Amex AP Plat, Choice Privileges, National Exec Elite, Via Prefrence
Posts: 2,996
Sep 3, 2014, 2:39 pm
#1461
Company Representative - Air Canada
Original Poster
Join Date: May 1999
Location: Canada
Posts: 24,215
No they don't. I get bad flights like everyone else and I send my colleagues over at IFS feedback as well. Most recently yesterday morning.
Sep 3, 2014, 2:50 pm
#1462
Suspended
Join Date: Feb 2008
Location: YKF
Programs: AC Elite 50K, Amex AP Plat, Choice Privileges, National Exec Elite, Via Prefrence
Posts: 2,996
How would they not know you are onboard? I have heard agents/FA's remark on the presence of plain clothes non rev employees in J/Y.
Sep 3, 2014, 2:57 pm
#1463
Flying Blue Director
Join Date: Jul 2006
Location: CDG/AMS
Posts: 1,864
All they know is we are staff, and whether we are on personal or duty travel. As I'm sure you can imagine, with 25,000 employees, it's a little difficult to pin point who Andrew is or what his role in the company is.
Sep 3, 2014, 2:58 pm
#1464
Company Representative - Air Canada
Original Poster
Join Date: May 1999
Location: Canada
Posts: 24,215
Anyways, that's not the point of this thread so not going to debate with you on this. Again, the invitation is open for you to write me either here or privately next time this happens to you again. Feedback helps us improve. That's the point.
Sep 3, 2014, 3:15 pm
#1465
Suspended
Join Date: Feb 2008
Location: YKF
Programs: AC Elite 50K, Amex AP Plat, Choice Privileges, National Exec Elite, Via Prefrence
Posts: 2,996
This human factor is not specific to AC but to any service sector organization. Not saying you're not liable to get bad service, but the probability of getting better service is higher.
Back OT now.
Sep 3, 2014, 3:23 pm
#1466
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,323
Kid's Meals
My friend is flying with her granddaughter (5 years old) tomorrow YYC-YYZ in J and they were wondering what the children's meal would be for lunch/dinner?
Anyone with experience?--just want to know if she should just get an adult meal and pick around what she might not like.
Anyone with experience?--just want to know if she should just get an adult meal and pick around what she might not like.
Sep 3, 2014, 3:26 pm
#1467
Flying Blue Director
Join Date: Jul 2006
Location: CDG/AMS
Posts: 1,864
And that is the crux of the issue. Employees who know staff are onboard via the GA's remarks, manifest etc., have an incentive to provide a higher level of service if for anything than not to get bad feedback to HQ.
This human factor is not specific to AC but to any service sector organization. Not saying you're not liable to get bad service, but the probability of getting better service is higher.
Back OT now.
This human factor is not specific to AC but to any service sector organization. Not saying you're not liable to get bad service, but the probability of getting better service is higher.
Back OT now.
Sep 3, 2014, 3:39 pm
#1468
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
Ew! But that's just my impression due to daily flying I guess. I try not to look at it anymore when it's being served to the person seating next to me - sometimes the breakfast looks and smells so unappealing that I have to cover my nose in order to keep from gagging. Blech!
. I know I might be alone here but I LOVE the omelette and sausage breakfast dish. I often wish I could have it for lunch or dinner too.
Sep 3, 2014, 3:46 pm
#1469
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
Speaking of breakfast in J....
Back in late 2008 or early 2009 AC stopped offering the cold breakfast, what was the reason and what not bring it back? I can't imagine how a small box of bran flakes is more expensive than the omelette, sausage and fried potato. 
Sep 3, 2014, 3:50 pm
#1470
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,805
Recognizing people from higher up in management is one thing. might indeed not happen.
However it would not surprise me one bit if crews would somehow get a warning that there will be someone from management onboard a specific flight. Friends of friends... Helping each other.
However it would not surprise me one bit if crews would somehow get a warning that there will be someone from management onboard a specific flight. Friends of friends... Helping each other.