Jan 27, 2020, 3:42 pm
Last edit by: Adam Smith
Key points of AC COVID change/cancellation policy [as of December 10, 2021]:
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts
Mar 19, 2020, 8:40 am
#886
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
Let's go to the source to see what will happen (bolding mine):
For flight cancellations, we will contact you via the email address or phone number you provided when you booked your flight.
At a later time, when you decide you want to travel, you can apply your credit to a future booking. Please call Air Canada at 1-888-247-2262 to book your new flight with your credit.
If you decide to have your credit refunded to the original payment method, please fill out the refund form and submit it hereExternal site which may not meet accessibility guidelines..
For any other questions or for actions regarding your upcoming travel, please visit our Customer Support Page.
https://www.aircanada.com/ca/en/aco/...ncelled-flight
I would also suggest just logging into your booking to see what options are provided.
For flight cancellations, we will contact you via the email address or phone number you provided when you booked your flight.
At a later time, when you decide you want to travel, you can apply your credit to a future booking. Please call Air Canada at 1-888-247-2262 to book your new flight with your credit.
If you decide to have your credit refunded to the original payment method, please fill out the refund form and submit it hereExternal site which may not meet accessibility guidelines..
For any other questions or for actions regarding your upcoming travel, please visit our Customer Support Page.
https://www.aircanada.com/ca/en/aco/...ncelled-flight
I would also suggest just logging into your booking to see what options are provided.
For flights cancelled on or after March 19th, you will receive full credit, which you can use towards future travel. This credit is valid for travel within 24 months of your flight cancellation date.
Mar 19, 2020, 8:44 am
#887
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
I wouldn't be surprised to see this evolve over time as well. But I don't think that this is a chargeback scenario either.
Mar 19, 2020, 8:54 am
#888
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,272
Coz I'm getting this...
Mar 19, 2020, 9:03 am
#890
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
Mar 19, 2020, 9:10 am
#892
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
So a round trip to Europe sold by a non-European carrier, not entirely clear. In theory, a refund could be applicable only for the return.
I posted a link upthread yesterday to an EU document from yesterday with clarifications. I suggest you check that to see whether it offers any clarity.
Mar 19, 2020, 9:24 am
#893
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Front lav on all planes going to be reserved for crew only going forward supposedly. Even on narrowbodies, J passengers will be asked to use the rear lavs.
Mar 19, 2020, 9:36 am
#894
Join Date: Dec 2006
Location: YEG
Posts: 3,925
Mar 19, 2020, 9:54 am
#896
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
All of this makes sense. I am shocked that it has taken so long for carriers to discontinue individual food service. It is one thing to properly sterilize a commercial kitchen, prepare items, wrap them and then let them move through commerce. Quite another to do the same for plates, cutlery, gloves, service items, carts, trays and the like.
Mar 19, 2020, 10:33 am
#897
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
Mar 19, 2020, 1:36 pm
#899
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,932
Refund has yet to show (to be fair, I'm guessing they're getting slammed) and PNR still appearing on AC website though.
