Jan 27, 2020, 3:42 pm
Last edit by: Adam Smith
Key points of AC COVID change/cancellation policy [as of December 10, 2021]:
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts
Mar 17, 2020, 1:19 am
#796
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,472
@skybluesea Your posts regarding the LHR-ORD-YYZ itinerary are inaccurate. I have read the entire presidential proclamation as I needed to see if I was given an exemption as the child of a permanent resident despite not being a US resident myself. Section 1 of the order is as follows:
This bars entry for everyone meeting that criteria, except for those under a list of specific exemptions in section 2. Nowhere in section 2 is there a provision allowing a Canadian citizen with no ties to the US to take the LHR-ORD flight, even if just to transit to Canada afterward. United will (correctly) prevent them from boarding at LHR.
Section1. Suspension and Limitation on Entry. The entry into the United States, as immigrants or nonimmigrants, of all aliens who were physically present within the Schengen Area during the 14-day period preceding their entry or attempted entry into the United States is hereby suspended and limited subject to section 2 of this proclamation.
This bars entry for everyone meeting that criteria, except for those under a list of specific exemptions in section 2. Nowhere in section 2 is there a provision allowing a Canadian citizen with no ties to the US to take the LHR-ORD flight, even if just to transit to Canada afterward. United will (correctly) prevent them from boarding at LHR.
Mar 17, 2020, 3:52 am
#797
Join Date: Dec 2010
Location: DEN
Programs: UA Plat
Posts: 754
I have an “014” international ticket on AC, LX, and UA booked through Priceline prior to March 4. Am I correct that AC’s current change fee waiver applies? If so, travel starts prior to April 30, but ends in May. Does this qualify for the no change fee policy? Finally, would cancellation of any leg result in a refund of the entire fare?
Mar 17, 2020, 8:14 am
#798
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Ill assume that AC has not cancelled all TB flights (as WS announced) due to the large number of routes and large volume of pax AC carries (and perhaps some corporate contracts). We know AC has reduced frequencies, but I assume those who have to fly TB will end up flying mostly AC? (I'm guessing)
Mar 17, 2020, 9:25 am
#799
Join Date: Aug 2018
Location: YYZ & MCO
Programs: AC E75K, MR/SPG Plat Ambassador, UA G
Posts: 105
AC eCoupon's extending due to COVID-19?
Has anyone had luck reaching out to customer relations to extend eCoupons given as compensation for past poor flight experience?
I have two that expire in late April and had plans to use them for a wedding but that looks more and more uncertain due to COVID-19. I called in the main line and they said they have authorization to extend ACCredits but not eCoupons and I would have to email customer relations. Just wondering what my odds are here and response time, or whether I should just roll the dice and book the flight.
Relevent policy here: https://www.aircanada.com/ca/en/aco/...-vouchers.html
I have two that expire in late April and had plans to use them for a wedding but that looks more and more uncertain due to COVID-19. I called in the main line and they said they have authorization to extend ACCredits but not eCoupons and I would have to email customer relations. Just wondering what my odds are here and response time, or whether I should just roll the dice and book the flight.
Relevent policy here: https://www.aircanada.com/ca/en/aco/...-vouchers.html
Mar 17, 2020, 9:29 am
#800
Join Date: Jun 2016
Posts: 170
I got notification that my flight was cancelled but I was rebooked for a later flight from USA-CAN but I don't intend to fly. What is air-canada's rebooking refund policy? It won't let me refund online unless I accept the change. Appears they've closed the call center so I can't call. I think I will just issue a charge back with my credit card.
Mar 17, 2020, 9:46 am
#801
Join Date: May 2019
Posts: 302
I got notification that my flight was cancelled but I was rebooked for a later flight from USA-CAN but I don't intend to fly. What is air-canada's rebooking refund policy? It won't let me refund online unless I accept the change. Appears they've closed the call center so I can't call. I think I will just issue a charge back with my credit card.
If only the system could understand this and help reduce call volumes...
Good luck!
Mar 17, 2020, 9:48 am
#802
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
I got notification that my flight was cancelled but I was rebooked for a later flight from USA-CAN but I don't intend to fly. What is air-canada's rebooking refund policy? It won't let me refund online unless I accept the change. Appears they've closed the call center so I can't call. I think I will just issue a charge back with my credit card.
I'd also like to note that in my booking with a schedule change, the Cancel button does work, even without acknowledging the change.
This is not even close to grounds for a chargeback.
Mar 17, 2020, 11:24 am
#803
Join Date: Jun 2016
Posts: 170
The easiest way is to click the "Acknowledge new flight" button (it does NOT say "Accept"), and then online tools will work.
I'd also like to note that in my booking with a schedule change, the Cancel button does work, even without acknowledging the change.
This is not even close to grounds for a chargeback.
I'd also like to note that in my booking with a schedule change, the Cancel button does work, even without acknowledging the change.
This is not even close to grounds for a chargeback.
Mar 17, 2020, 11:48 am
#804
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,932
The online tools aren't even allowing me to acknowledge the schedule change. I submitted an online request for refund, however they responded by saying because I was notified more than two weeks out I'm not eligible. Not true because my flight is in two days and I was notified yesterday of the cancellation. Understandable given the circumstances, but Air Canada really is a hot mess right now.
Mar 17, 2020, 7:21 pm
#805
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Pop-up in the app
Linked to
https://www.aircanada.com/ca/en/aco/...uirements.html
I updated the wiki
.
Linked to
https://www.aircanada.com/ca/en/aco/...uirements.html
I updated the wiki
.
Mar 18, 2020, 6:36 am
#807
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
Mar 18, 2020, 7:21 am
#809
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,517
Thanks for the note. I have confirmation email from AC the itinerary has been cancelled; although I am still waiting for the actual refund (flight to/from HKG).