Jan 27, 2020, 3:42 pm
Last edit by: Adam Smith
Key points of AC COVID change/cancellation policy [as of December 10, 2021]:
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts
Mar 16, 2020, 6:29 pm
#781
Join Date: May 2012
Location: Toronto
Programs: AC*SE100K 1MM, Little Lebowski Urban Achiever
Posts: 735
Oops, just saw someone had already posted, mods feel free to delete. There is a good Government of Alberta page on flights that have arrived in Calgary or Edmonton with confirmed Covid19, and which rows should self isolate, also put it in the wiki
https://www.alberta.ca/assets/docume...nformation.pdf
https://www.alberta.ca/assets/docume...nformation.pdf
Mar 16, 2020, 6:40 pm
#782
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Oops, just saw someone had already posted, mods feel free to delete. There is a good Government of Alberta page on flights that have arrived in Calgary or Edmonton with confirmed Covid19, and which rows should self isolate, also put it in the wiki
https://www.alberta.ca/assets/docume...nformation.pdf
https://www.alberta.ca/assets/docume...nformation.pdf
I moved your link higher up in the wiki and added today's date and thanks
Mar 16, 2020, 6:49 pm
#783
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,808
I posted that link two days ago. It has been updated daily.
Mar 16, 2020, 7:04 pm
#785
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 924
Thanks. They were rebooked onto UA metal. The only thing I have read is that the US was not allowing non-citizens who have been in France in the last 14 days to enter.
Mar 16, 2020, 7:10 pm
#786
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
@Stranger
You added it on March 14 and I recall the first flight on the list was AC 845 FRA-YYC and that "all Seats" were the risk zone. Sorry I didn't add it to the wiki yesterday when I added the updated AC and IATA links. I've added your name.
I see the list has grown in the past 2 days.
You added it on March 14 and I recall the first flight on the list was AC 845 FRA-YYC and that "all Seats" were the risk zone. Sorry I didn't add it to the wiki yesterday when I added the updated AC and IATA links. I've added your name.
I see the list has grown in the past 2 days.
Mar 16, 2020, 7:17 pm
#788
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
Check the "What do you want to do" section and chose the options according to your situation.
Mar 16, 2020, 8:28 pm
#790
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,207
If it were that easy to avoid the travel ban , everyone would book tickets like this and throw away the last flight.
Mar 16, 2020, 9:21 pm
#792
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
The U.S does not have it and if arriving into the U.S. and connecting to Canada, for example, you have to clear U.S. Immigration, go to your departing terminal and re-clear security.
While Canada does not have the exact same seamless transfer or transit experiences we find in places like SIN, HKG, TPE, NRT, AC's pax certainly have the ability to connect without clearing Canadian immigration while in transit. This was a big idea at AC to help get more U.S. pax to fly through here.
As such, AC has these pages on their website.
Mar 16, 2020, 10:00 pm
#793
Join Date: Aug 2019
Location: Montreal & Nashville
Programs: Aeroplan SE100K, Accor Platinum, Bonvoy Titanium Elite, BW Diamond, Hertz President's Circle
Posts: 391
I have not read all replies since I was trying to avoid the panic around the virus.
i am flying back Saturday HAN-IST-YUL on a 014 ticket but on two Turkish Airlines flights
I just want to know, should the flight be cancelled will I get any help rebooking on some remaining flights home (just like normal cancelled flights)?
I understand it might be complicated, delayed, etc. I just don't want to have to pay one-way tickets $4k times 5 to find flights by my own.
Anyone had their flight cancelled yet?
i am flying back Saturday HAN-IST-YUL on a 014 ticket but on two Turkish Airlines flights
I just want to know, should the flight be cancelled will I get any help rebooking on some remaining flights home (just like normal cancelled flights)?
I understand it might be complicated, delayed, etc. I just don't want to have to pay one-way tickets $4k times 5 to find flights by my own.
Anyone had their flight cancelled yet?
Mar 16, 2020, 10:23 pm
#794
Join Date: Apr 2009
Location: YYC / random hotel in YYZ
Programs: Back of the bus
Posts: 922
WS just announced all international and us flights cancelled as of Sunday for 30 days. Only will he sending recovery flights in conjunction with Canadian government
Sunwing has cancelled all trips for next 3 weeks and working to bring back all Canadians currently on trips
AC will likely announce some modification shortly
its going to get crazy (even though it already is)
Sunwing has cancelled all trips for next 3 weeks and working to bring back all Canadians currently on trips
AC will likely announce some modification shortly
its going to get crazy (even though it already is)
Mar 17, 2020, 12:03 am
#795
Join Date: Apr 2016
Posts: 297