Jan 27, 2020, 3:42 pm
Last edit by: Adam Smith
Key points of AC COVID change/cancellation policy [as of December 10, 2021]:
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts
Mar 14, 2020, 9:44 am
#691
Join Date: Jul 2016
Location: YEG
Programs: AC SE 100K, Bonvoy Titanium, Hyatt Globalist, Hilton Gold
Posts: 87
So city of Toronto is asking anyone arriving from outside of Canada to self isolate for 14 days and the Canadian government has a similar recommendation. How is AC supposed to get crews for flights? Assume that anyone here that wants to live by the guidance is stuck here for 14 days at a time. Time to just shutdown the flights?
Mar 14, 2020, 11:01 am
#692
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
In the past hour on the BBC and other sites:
"Spain set to declare national lockdown"
AC836 to MAD on Sunday is still showing as scheduled.
.
"Spain set to declare national lockdown"
AC836 to MAD on Sunday is still showing as scheduled.
.
Last edited by 24left; Mar 14, 2020 at 11:10 am Reason: grammar
Mar 14, 2020, 12:10 pm
#694
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Good question. Were it only that simple that AC could keep up with changes to the world order.
Looking at the AC page "COVID-19 Updates"
https://www.aircanada.com/ca/en/aco/.../covid-19.html
I note that the last update to the Route Suspension page was March 3
https://www.aircanada.com/ca/en/aco/...na-travel.html
The last update to the page "Government-imposed entry requirements" was March 4
https://www.aircanada.com/ca/en/aco/...uirements.html
I think in terms of keeping up with country changes, the media or IATA etc might be better.
This was posted upthread at least once. They have the March 13 update for New Zealand but nothing yet for Spain
https://www.iatatravelcentre.com/int...1580226297.htm
Looking at the AC page "COVID-19 Updates"
https://www.aircanada.com/ca/en/aco/.../covid-19.html
I note that the last update to the Route Suspension page was March 3
https://www.aircanada.com/ca/en/aco/...na-travel.html
The last update to the page "Government-imposed entry requirements" was March 4
https://www.aircanada.com/ca/en/aco/...uirements.html
I think in terms of keeping up with country changes, the media or IATA etc might be better.
This was posted upthread at least once. They have the March 13 update for New Zealand but nothing yet for Spain
https://www.iatatravelcentre.com/int...1580226297.htm
Mar 14, 2020, 1:41 pm
#695
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
I think they just cancelled MAD flights until May. I had a flight to MAD booked at the end of April that I hadn't cancelled yet. Just received a schedule change (rebooked via MUC), logged in online and was able to cancel with no penalty.
Mar 14, 2020, 1:57 pm
#696
Join Date: Aug 2015
Location: YYZ
Programs: AC SE MM; SPG Plat
Posts: 424
Taking to someone who is trying to get out of Tel Aviv, only interested in the direct flights (which are suspended as of the 17th). Has a cheap fare on some future date (didn't ask the date). Flight loads are zero across the board. Tomorrow's flight only shows two people on the wait list at this point in time, but I believe if it's oversold those with a ticket but no seat don't show on this. So: is there any point in the individual going to the airport to try to get on? Or is that just dreaming in Technicolour?
Mar 14, 2020, 2:07 pm
#697
Join Date: Dec 2011
Location: West
Posts: 3,357
"Your refund request has successfully been submitted for processing. Please allow 10 business days for manual processing to be completed and to see your mileage reinstated in your account."
Mar 14, 2020, 2:09 pm
#698
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Taking to someone who is trying to get out of Tel Aviv, only interested in the direct flights (which are suspended as of the 17th). Has a cheap fare on some future date (didn't ask the date). Flight loads are zero across the board. Tomorrow's flight only shows two people on the wait list at this point in time, but I believe if it's oversold those with a ticket but no seat don't show on this. So: is there any point in the individual going to the airport to try to get on? Or is that just dreaming in Technicolour?
15th is full.
16th is full.
17th is a full 77W.
I don't think going to the airport is ever the best way to change your flight, but I certainly wouldn't expect it to work here.
Mar 14, 2020, 2:17 pm
#699
Join Date: Aug 2015
Location: YYZ
Programs: AC SE MM; SPG Plat
Posts: 424
Right, but these aren't normal times. I don't think phoning will work for a no-status person. And 15th is booked full and presumably oversold but if there are enough no-shows wouldn't AC put her on the flight? I mean, if she'd been able to get there today, it departed "pretty darn full": all she needs is one seat ...
Mar 14, 2020, 2:24 pm
#700
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Right, but these aren't normal times. I don't think phoning will work for a no-status person. And 15th is booked full and presumably oversold but if there are enough no-shows wouldn't AC put her on the flight? I mean, if she'd been able to get there today, it departed "pretty darn full": all she needs is one seat ...
This isn't YYZ, it's TLV.
Mar 14, 2020, 2:25 pm
#701
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
We're sorry to see you go. Your flight to Madrid (MAD) has been cancelled, and you will receive a refund for $xx.xx, credited to the original form of payment.
Please allow a minimum of three weeks (unless otherwise stated by applicable law) for your refund to be processed. You will receive an email confirmation once your refund has been processed.
Mar 14, 2020, 3:16 pm
#702
Join Date: Dec 2011
Location: West
Posts: 3,357
This was a revenue booking, not Aeroplan. My message was:
We're sorry to see you go. Your flight to Madrid (MAD) has been cancelled, and you will receive a refund for $xx.xx, credited to the original form of payment.
Please allow a minimum of three weeks (unless otherwise stated by applicable law) for your refund to be processed. You will receive an email confirmation once your refund has been processed.
We're sorry to see you go. Your flight to Madrid (MAD) has been cancelled, and you will receive a refund for $xx.xx, credited to the original form of payment.
Please allow a minimum of three weeks (unless otherwise stated by applicable law) for your refund to be processed. You will receive an email confirmation once your refund has been processed.
Mar 14, 2020, 3:59 pm
#703
Join Date: Sep 2008
Location: YYC
Programs: AC*SEMM, Marriott Gold
Posts: 62
The GoC now states to avoid all non-essential travel outside of the country (Level 3):
https://travel.gc.ca/travelling/heal...th-notices/221
If you take a flight out of the country, I guess you should check your travel insurance for a related exclusion.
Is AC compelled to give refunds for upcoming flights in this case?
https://travel.gc.ca/travelling/heal...th-notices/221
If you take a flight out of the country, I guess you should check your travel insurance for a related exclusion.
Is AC compelled to give refunds for upcoming flights in this case?
Mar 14, 2020, 4:13 pm
#704
Join Date: Dec 2015
Location: YYZ / HKG / DXB
Programs: Emirates Silver, Marriott Platinum... Previously AC*SE100K, Star Alliance Gold, Bonvoy Ambassador
Posts: 127
My YYZ-DXB AC56 flight on Apr20 was just cancelled by Air Canada
They rebooked me on a flight to FRA, but no Frankfurt to Dubai
Been on hold with the 100K line for 30min and still no one
At least I booked flexible fare...
They rebooked me on a flight to FRA, but no Frankfurt to Dubai
Been on hold with the 100K line for 30min and still no one
At least I booked flexible fare...
Mar 14, 2020, 4:18 pm
#705
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,808
No matter what fare that is grounds for full refund if you don't want to rebook or other accommodation.