Jan 27, 2020, 3:42 pm
Last edit by: Adam Smith
Key points of AC COVID change/cancellation policy [as of December 10, 2021]:
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts
Mar 13, 2020, 7:21 am
#676
Join Date: Feb 2009
Programs: BA Gold, Centurion
Posts: 122
I am scheduled to fly next week and want to take advantage of the offer to rebook. I booked my flights in January and will be flying next week so I believe I can take advantage of the offer to rebook without incurring change fees.
But when I go online, the only other dates I can select are 3 days either side of my booking. The arrow to click right and bring up the next week of availability does not work and I have tried this on 4 browsers across 2 PCs. Anyone have any advice here?
Of course I have tried calling but I can't even get placed on hold due to the high call volume.
But when I go online, the only other dates I can select are 3 days either side of my booking. The arrow to click right and bring up the next week of availability does not work and I have tried this on 4 browsers across 2 PCs. Anyone have any advice here?
Of course I have tried calling but I can't even get placed on hold due to the high call volume.
Mar 13, 2020, 10:16 am
#677
Join Date: Jul 2019
Location: YFC
Programs: Air Canada/Aeroplan E50K, Mariott Gold Elite, Hotels.com Gold, Best Western Diamond Select,
Posts: 288
Route suspension to/from TLV
Flights to/from Israel Due to Israeli government regulations and ongoing health and safety concerns, Air Canada will temporarily suspend its daily service between Canada and Israel as of March 17. Our last flight to Tel Aviv will depart Toronto on the evening of March 16 and the last flight returning to Toronto from Tel Aviv will be March 17. At present, we plan to resume operations March 31 from Toronto with four-times weekly service . We continue to monitor this situation and evaluate conditions prior to resuming service. Air Canada’s current service to Israel consists of daily return flights between Toronto and Tel Aviv. Affected customers will be notified and offered travel options, including a full refund. Customers can also obtain information and change their travel plans with no change fee through the Air Canada website.
FYI
Mar 13, 2020, 11:21 am
#678
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,808
From today's globe:
Which might affect a few international flights, maybe to YOW and YEG, but should mostly affect transborder flights. Makes lots of since since we'll likely be getting more cases coming from the US in the coming days or weeks.
Transport Minister Marc Garneau said Canada will restrict international flights coming into Canada to a smaller number of airports in response to the COVID-19 outbreak, saying officials are still working out the details.
Mar 13, 2020, 12:12 pm
#679
Join Date: May 2017
Location: YEG, SFO, VCA, JR JY-13
Programs: hahaha
Posts: 923
Like clockwork, Air Canada app spammed me with emails and notifications that a bunch of flights got modified. This was around noon MDT.
Amidst the carnage, my 0600 SJC-YVR flight got canned, consolidating to one of the later flights in the day now, which is fine.
Trying to figure out what other consolidations there are but the website won't load.
Amidst the carnage, my 0600 SJC-YVR flight got canned, consolidating to one of the later flights in the day now, which is fine.
Trying to figure out what other consolidations there are but the website won't load.
Mar 13, 2020, 1:38 pm
#680
Join Date: Jan 2016
Posts: 25
One of the flights from Houston to YUL has been cancelled, the 8:30am one. I'm scheduled to connect there a month from now from Lima and I just got rescheduled for a later flight.
Given the connecting flight is now 3hrs later than when I was suppose to arrive, does that qualify for compensation under the new rules? I wouldn't think so given its most likely coronavirus related but wanted to check!
Given the connecting flight is now 3hrs later than when I was suppose to arrive, does that qualify for compensation under the new rules? I wouldn't think so given its most likely coronavirus related but wanted to check!
Mar 13, 2020, 1:47 pm
#681
Join Date: Dec 2006
Location: YEG
Posts: 3,925
One of the flights from Houston to YUL has been cancelled, the 8:30am one. I'm scheduled to connect there a month from now from Lima and I just got rescheduled for a later flight.
Given the connecting flight is now 3hrs later than when I was suppose to arrive, does that qualify for compensation under the new rules? I wouldn't think so given its most likely coronavirus related but wanted to check!
Given the connecting flight is now 3hrs later than when I was suppose to arrive, does that qualify for compensation under the new rules? I wouldn't think so given its most likely coronavirus related but wanted to check!
Mar 13, 2020, 1:48 pm
#682
Join Date: May 2019
Posts: 302
One of the flights from Houston to YUL has been cancelled, the 8:30am one. I'm scheduled to connect there a month from now from Lima and I just got rescheduled for a later flight.
Given the connecting flight is now 3hrs later than when I was suppose to arrive, does that qualify for compensation under the new rules? I wouldn't think so given its most likely coronavirus related but wanted to check!
Given the connecting flight is now 3hrs later than when I was suppose to arrive, does that qualify for compensation under the new rules? I wouldn't think so given its most likely coronavirus related but wanted to check!
Mar 13, 2020, 6:43 pm
#684
Join Date: Jan 2014
Programs: Mileage plus
Posts: 106
Hello,
if I cancel a trip for which there was a flight number change, will I be eligible for a refund? Thought it might be a trick to get a refund. Otherwise, if I get a credit, will it be transferrable to someone else?
thanks!
if I cancel a trip for which there was a flight number change, will I be eligible for a refund? Thought it might be a trick to get a refund. Otherwise, if I get a credit, will it be transferrable to someone else?
thanks!
Mar 13, 2020, 6:56 pm
#685
Join Date: Dec 2011
Location: West
Posts: 3,357
That's more than 30 days from now. Is there an option to withdraw the cancellation if a charge shows up. I have a segment IAD-CPH on 4/18 .
Mar 14, 2020, 2:04 am
#688
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,903
Mar 14, 2020, 7:07 am
#689
Join Date: Dec 2004
Location: YYZ
Programs: AC SE MM, Hyatt Globalist, SPG Platinum, hhonors Gold
Posts: 3,426
So city of Toronto is asking anyone arriving from outside of Canada to self isolate for 14 days and the Canadian government has a similar recommendation. How is AC supposed to get crews for flights? Assume that anyone here that wants to live by the guidance is stuck here for 14 days at a time. Time to just shutdown the flights?
Mar 14, 2020, 9:16 am
#690
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
So city of Toronto is asking anyone arriving from outside of Canada to self isolate for 14 days and the Canadian government has a similar recommendation. How is AC supposed to get crews for flights? Assume that anyone here that wants to live by the guidance is stuck here for 14 days at a time. Time to just shutdown the flights?
LOT shut down. Who knows