Jan 27, 2020, 3:42 pm
Last edit by: Adam Smith
Key points of AC COVID change/cancellation policy [as of December 10, 2021]:
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts
Mar 18, 2020, 8:54 am
#811
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,827
Expect to see the check in notice, flight delay notices, etc for flights that you have canceled. The systems at the back end at AC don't appear to talk to each other right now.
Mar 18, 2020, 9:03 am
#812
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,808
I have an “014” international ticket on AC, LX, and UA booked through Priceline prior to March 4. Am I correct that AC’s current change fee waiver applies? If so, travel starts prior to April 30, but ends in May. Does this qualify for the no change fee policy? Finally, would cancellation of any leg result in a refund of the entire fare?
I believe you are supposed to deal with Priceline. According to aircanada.com at least.
Which likely means you cannot make changes or cancel on aircanada.com.
Mar 18, 2020, 9:54 am
#813
Join Date: Aug 2019
Location: Montreal & Nashville
Programs: Aeroplan SE100K, Accor Platinum, Bonvoy Titanium Elite, BW Diamond, Hertz President's Circle
Posts: 391
So my HAN-IST-YUL got messed up, the HAN-IST flight got changed for 2 days later but the IST-YUL portion stayed so that was now a nice full day misconnect.
When calling Aeroplan to fix they had to book a whole new flight so I am back on HAN-BKK-BRU-YUL (Thai up to BRU then AC). I really did not want to go to Europe but now I don't have many choices left.
Now let's see if I can actually make it back.
When calling Aeroplan to fix they had to book a whole new flight so I am back on HAN-BKK-BRU-YUL (Thai up to BRU then AC). I really did not want to go to Europe but now I don't have many choices left.
Now let's see if I can actually make it back.
Mar 18, 2020, 9:57 am
#814
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,808
So my HAN-IST-YUL got messed up, the HAN-IST flight got changed for 2 days later but the IST-YUL portion stayed so that was now a nice full day misconnect.
When calling Aeroplan to fix they had to book a whole new flight so I am back on HAN-BKK-BRU-YUL (Thai up to BRU then AC). I really did not want to go to Europe but now I don't have many choices left.
Now let's see if I can actually make it back.
When calling Aeroplan to fix they had to book a whole new flight so I am back on HAN-BKK-BRU-YUL (Thai up to BRU then AC). I really did not want to go to Europe but now I don't have many choices left.
Now let's see if I can actually make it back.
Mar 18, 2020, 10:28 am
#815
Join Date: Dec 2010
Location: DEN
Programs: UA Plat
Posts: 754
Agreed. But Priceline says it abides by the carrier's policies, and these are what I am trying to get clear before calling.
Mar 18, 2020, 10:51 am
#816
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,778
I have an “014” international ticket on AC, LX, and UA booked through Priceline prior to March 4. Am I correct that AC’s current change fee waiver applies? If so, travel starts prior to April 30, but ends in May. Does this qualify for the no change fee policy? Finally, would cancellation of any leg result in a refund of the entire fare?
However, if any leg has been cancelled, it should give you the ability to get a full refund, so if that's what you want, I wouldn't even worry about the details of the waiver, just tell Priceline you want your money back.
Mar 18, 2020, 12:13 pm
#817
Join Date: Aug 2011
Posts: 24
If one leg of your travel is prior to April 30, your booking (as a whole) will be covered.
However, if any leg has been cancelled, it should give you the ability to get a full refund, so if that's what you want, I wouldn't even worry about the details of the waiver, just tell Priceline you want your money back.
Nothing new there though, it was the same pre-Amadeus and pre-COVID
However, if any leg has been cancelled, it should give you the ability to get a full refund, so if that's what you want, I wouldn't even worry about the details of the waiver, just tell Priceline you want your money back.
Nothing new there though, it was the same pre-Amadeus and pre-COVID
Does this mean one can get money refunded on credit card instead of just getting the future travel credit? I think Air Canada is only offering future travel credit now. Would love to know how to get money refunded on credit card instead.
Mar 18, 2020, 12:16 pm
#818
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,778
They're still offering refunds for flights that are cancelled, according to their website, and I'm able to refund a booking where the return was cancelled.
Mar 18, 2020, 12:18 pm
#819
Join Date: Aug 2011
Posts: 24
Air Canada Full Refund Due to Canada/US border closing?
US and Canada boarder are closing to non-essential traffic. We have a flight to LAX with Air Canada next week.
Are we able to get a full refund to our credit card instead of just getting the future travel credit?
Are we able to get a full refund to our credit card instead of just getting the future travel credit?
Mar 18, 2020, 12:50 pm
#821
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
As of today (March 18th) AC is closing some lounges and suspending the BMW service in YYZ.
The following facilities are temporarily closed:
The following facilities are temporarily closed:
- All Maple Leaf Lounges at Toronto-Pearson (YYZ)
- Maple Leaf Lounges at Ottawa (YOW), St-John’s (YYT), Regina (YQR) and Saskatoon (YXE)
- Air Canada Café at Toronto-Pearson (YYZ)
- Air Canada Signature Suite at Toronto-Pearson (YYZ)
- London-Heathrow Arrivals Lounge (LHR)
Mar 18, 2020, 12:54 pm
#822
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,778
As of today (March 18th) AC is closing some lounges and suspending the BMW service in YYZ.
The following facilities are temporarily closed:
The following facilities are temporarily closed:
- All Maple Leaf Lounges at Toronto-Pearson (YYZ)
- Maple Leaf Lounges at Ottawa (YOW), St-John’s (YYT), Regina (YQR) and Saskatoon (YXE)
- Air Canada Café at Toronto-Pearson (YYZ)
- Air Canada Signature Suite at Toronto-Pearson (YYZ)
- London-Heathrow Arrivals Lounge (LHR)
Mar 18, 2020, 1:07 pm
#823
Join Date: May 2019
Posts: 302
As of today (March 18th) AC is closing some lounges and suspending the BMW service in YYZ.
The following facilities are temporarily closed:
The following facilities are temporarily closed:
- All Maple Leaf Lounges at Toronto-Pearson (YYZ)
- Maple Leaf Lounges at Ottawa (YOW), St-John’s (YYT), Regina (YQR) and Saskatoon (YXE)
- Air Canada Café at Toronto-Pearson (YYZ)
- Air Canada Signature Suite at Toronto-Pearson (YYZ)
- London-Heathrow Arrivals Lounge (LHR)
Mar 18, 2020, 1:11 pm
#824
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,778