Jan 27, 2020, 3:42 pm
Last edit by: Adam Smith
Key points of AC COVID change/cancellation policy [as of December 10, 2021]:
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts
Mar 18, 2020, 9:27 pm
#871
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,357
Sure. Hence I'm curious what @Adam Smith meant by "checked a few other international destinations".
Off the top of my head, I can think of four different publicly accessible sources of information on AC flights, and they have delays of hours to days between them. (One of the sources is the PDF timetable, but I'm not factoring in that propagation delay because it's super slow)
I've seen instances where EF says a flight doesn't exist, but AC is still selling it. I've seen cases where AC says it's not operating but EF shows it, possibly zeroed out.
Depending on where you're looking, you'll see different things. But the last place that gets updated seems to be individual PNRs.
Mar 18, 2020, 9:37 pm
#872
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,174
... and (almost) the first is the https://www.flyertalk.com/forum/air-...-notifier.html
Mar 18, 2020, 10:12 pm
#873
Join Date: Dec 2010
Location: DEN
Programs: UA Plat
Posts: 754
It's in capedreamer's post with today's update, the one that I replied to. But here you go anyway https://aircanada.mediaroom.com/2020...ID-19-Response
Mar 18, 2020, 10:32 pm
#874
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,780
WS is also putting credits in people's travel banks rather than doing refunds, by the way.
Not saying it's right, but it's very clear why they're doing it, and without some EU261-type legislation, they'll probably keep pushing it.
And even if governments push the airlines on this, it will only add to the amount of dollars they claim they need in a bailout.
Not an easy situation.
Mar 18, 2020, 11:24 pm
#875
Join Date: Aug 2019
Location: Montreal & Nashville
Programs: Aeroplan SE100K, Accor Platinum, Bonvoy Titanium Elite, BW Diamond, Hertz President's Circle
Posts: 391
Aeroplan showed a HAN-TPE-YVR-YUL that I wanted to take. The agent could not book the TPE-YVR leg. After over 30 minutes on hold for her to talk to reservations she said I would have been on a waitlist...
That is kinda weird since I was able to book it on the app, but she said if I had done so I would have been waitlisted too?
I never heard of that but I didn't want to take a chance so we took the BRU route
That is kinda weird since I was able to book it on the app, but she said if I had done so I would have been waitlisted too?
I never heard of that but I didn't want to take a chance so we took the BRU route
Mar 18, 2020, 11:27 pm
#876
Join Date: Mar 2002
Location: YYJ
Posts: 4,137
The full list of suspensions is now posted: https://www.aircanada.com/ca/en/aco/...na-travel.html
They may still be working on it as there are separate sections for International, Atlantica Pacific & South America. The "international" section should probably be consolidated into the others as the routes don't overlap.
They may still be working on it as there are separate sections for International, Atlantica Pacific & South America. The "international" section should probably be consolidated into the others as the routes don't overlap.
Mar 19, 2020, 2:16 am
#877
Join Date: May 2012
Location: Calgary
Programs: Aeroplan (Silver), Air Miles, IHG Rewards (Platinum)
Posts: 668
So if I read this right the 22 Canadian markets cut are:
- Baie Comeau
- Bathurst
- Castlegar
- Comox
- Cranbrook
- Gaspe
- Iles de-la-Madeleine
- Kamloops
- Kingston
- Lethbridge
- Medicine Hat
- Mont-Tremblant
- North Bay
- Penticton
- Prince Rupert
- Rouyn-Noranda
- Sandspit
- Sarnia
- Sept Iles
- Smithers
- Val d'Or
- Windsor
Last edited by YYC009; Mar 19, 2020 at 2:51 am
Mar 19, 2020, 2:23 am
#879
Join Date: Mar 2011
Location: Aberdeenshire
Programs: BA Exec Silver, Aeroplan, Hilton Honors Gold
Posts: 1,127
AC changes to in-flight service effective immediately
AC is transitioning to pre-package meals (?) and water only for those flights that have meal service, including in Signature Service:
https://www.aircanada.com/uk/en/aco/...g-changes.html
I note they warn that F&B services at airports may be limited. Flying LHR-YYZ-YWG on Sunday, so will report back. Perhaps anyone flying today or tomorrow could report whether it is the normal or reduced service.
https://www.aircanada.com/uk/en/aco/...g-changes.html
I note they warn that F&B services at airports may be limited. Flying LHR-YYZ-YWG on Sunday, so will report back. Perhaps anyone flying today or tomorrow could report whether it is the normal or reduced service.
Last edited by JTXC; Mar 19, 2020 at 5:36 am
Mar 19, 2020, 3:18 am
#880
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,780
Mar 19, 2020, 6:36 am
#881
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Yeah, kind of like United's 25-hour window for re-booking, or many of the European airlines trying to get away with vouchers instead of refunds, and so on... See a trend?
WS is also putting credits in people's travel banks rather than doing refunds, by the way.
Not saying it's right, but it's very clear why they're doing it, and without some EU261-type legislation, they'll probably keep pushing it.
And even if governments push the airlines on this, it will only add to the amount of dollars they claim they need in a bailout.
Not an easy situation.
WS is also putting credits in people's travel banks rather than doing refunds, by the way.
Not saying it's right, but it's very clear why they're doing it, and without some EU261-type legislation, they'll probably keep pushing it.
And even if governments push the airlines on this, it will only add to the amount of dollars they claim they need in a bailout.
Not an easy situation.
Mar 19, 2020, 7:00 am
#882
Join Date: Nov 2018
Location: Vancouver
Programs: AC SE100K 1MM, FB Platinum, Bonvoy Platinum Elite, IHG Gold Elite, Hilton Gold
Posts: 1,605
Mar 19, 2020, 7:31 am
#883
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
There's a whole section of the Air Canada website dedicated to this that has a bunch of information.
https://www.aircanada.com/ca/en/aco/.../covid-19.html
https://www.aircanada.com/ca/en/aco/.../covid-19.html
Mar 19, 2020, 7:34 am
#884
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,273
Yeah, kind of like United's 25-hour window for re-booking, or many of the European airlines trying to get away with vouchers instead of refunds, and so on... See a trend?
WS is also putting credits in people's travel banks rather than doing refunds, by the way.
Not saying it's right, but it's very clear why they're doing it, and without some EU261-type legislation, they'll probably keep pushing it.
And even if governments push the airlines on this, it will only add to the amount of dollars they claim they need in a bailout.
Not an easy situation.
WS is also putting credits in people's travel banks rather than doing refunds, by the way.
Not saying it's right, but it's very clear why they're doing it, and without some EU261-type legislation, they'll probably keep pushing it.
And even if governments push the airlines on this, it will only add to the amount of dollars they claim they need in a bailout.
Not an easy situation.
And we wont win if we do a chargeback?
Mar 19, 2020, 7:39 am
#885
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
For flight cancellations, we will contact you via the email address or phone number you provided when you booked your flight.
At a later time, when you decide you want to travel, you can apply your credit to a future booking. Please call Air Canada at 1-888-247-2262 to book your new flight with your credit.
If you decide to have your credit refunded to the original payment method, please fill out the refund form and submit it hereExternal site which may not meet accessibility guidelines..
For any other questions or for actions regarding your upcoming travel, please visit our Customer Support Page.
https://www.aircanada.com/ca/en/aco/...ncelled-flight
I would also suggest just logging into your booking to see what options are provided.