Last edit by: yyznomad
AC Delayed/Cancelled Flight Compensation Threads
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about APPR (Canadian regulations), this is the correct thread.
For information regarding which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
(From post #5)
To make a claim, use the following form: https://accc-prod.microsoftcrmportal...da-contact-us/
Flight Delay or Cancellation Claim
Submit your details there and wait for a reply.
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about APPR (Canadian regulations), this is the correct thread.
For information regarding which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
(From post #5)
To make a claim, use the following form: https://accc-prod.microsoftcrmportal...da-contact-us/
Flight Delay or Cancellation Claim
Submit your details there and wait for a reply.
Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
#271
Join Date: Oct 2022
Posts: 4
I need a form to apply to AC for reimbursement of out of pocket expenses due to flight delays.
Anyone know if such a form exists, and where I might find it?
Last edited by Adam Smith; Oct 29, 2022 at 10:20 am Reason: Fixed quote
#272
Join Date: Mar 2021
Location: Edmonton
Programs: AC*SE MM , Marriott Lifetime Platinum
Posts: 145
The link you provided takes me to a form to report lost luggage. Not applicable to us as we got our bags back, albeit 4 days after arrival.
I need a form to apply to AC for reimbursement of out of pocket expenses due to flight delays.
Anyone know if such a form exists, and where I might find it?
I need a form to apply to AC for reimbursement of out of pocket expenses due to flight delays.
Anyone know if such a form exists, and where I might find it?
#273
Join Date: Jul 2020
Posts: 366
The link you provided takes me to a form to report lost luggage. Not applicable to us as we got our bags back, albeit 4 days after arrival.
I need a form to apply to AC for reimbursement of out of pocket expenses due to flight delays.
Anyone know if such a form exists, and where I might find it?
I need a form to apply to AC for reimbursement of out of pocket expenses due to flight delays.
Anyone know if such a form exists, and where I might find it?
#274
Join Date: Oct 2022
Posts: 4
Can you provide a screen shot of that AC form? I can't find it anywhere, not been able to find it via Google search for terms such as "submit expenses".
Another forum member provided a link to the presumed form I need to fill out but that link takes me to a form titled "Let us Know - Baggage and Items". Nowhere on the form is there anywhere to report expenses due to delayed flights or delayed luggage.
I can't post a screen shot of this form (or include your link in my reply) because this forum won't allow either until I have posted 5 times or more. I think this will be my 5th post, so once I'm able I will post a screen shot of the form that comes up for me.
Maybe AC is redirecting me to another form because I'm in Argentina?
Thanks.
#275
Join Date: Mar 2017
Posts: 556
A month or so ago I was flying from YOW to YEG on a direct flight. It was delayed and then canceled due to mechanical reasons. They arranged another flight but by the time it landed the crew had timed out. Delayed again til the next morning.
I filled out the form and within a week I got $1000.
I filled out the form and within a week I got $1000.
Is there any way to check up on it? I have a "CAS-" number.
#276
Join Date: Mar 2021
Location: Edmonton
Programs: AC*SE MM , Marriott Lifetime Platinum
Posts: 145
My wife and I arrived to our home airport late several weeks ago. We had a canceled flight due to "crew constraints". Then the flight we were rebooked on later was about an hour late, making us land about 10 hours late. I filled out the form after we arrived home. This was on Oct 9 or 10, and I have not yet heard anything.
Is there any way to check up on it? I have a "CAS-" number.
Is there any way to check up on it? I have a "CAS-" number.
We are in receipt of your claim under the Air Passenger Protection Regulations for flight 383 on 2022-09-01. We are sorry for the delay you experienced at arrival to your final destination.
Temporary exceptions - flights from March 13, 2020 until June 30, 2020
The Canadian Transportation Agency took steps to address the major impacts that the COVID-19 pandemic is having on the airline industry.
The obligation amount to compensate customers for delays has been temporarily adjusted to:
$400.00 for delays of six hours or more but less than nine hours.
$700.00 for delays of more than nine hours.
For all other flight dates starting December 15, 2019
The compensation amount based on the length of delay is:
$400.00 for delays of three hours or more but less than six hours.
$700.00 for delays of six hours or more but less than nine hours.
$1000.00 for delays of more than nine hours.
You are entitled to a compensation in the amount of CAD 1000.00. Payment will be sent by interac etransfer.
You will receive an email from: [email protected] within four (4) business days with a link to accept your payment.
#277
Join Date: Mar 2017
Posts: 556
The delay was actually about as little of an inconvenience as it could be for us. It was a Sunday, so I didn't miss any work. We had J tickets, so we sat in the transborder MLL in YYZ all day. It could have been worse.
This is a different matter, but do you know how they handle currency exchange? I'm from the US.
#278
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,354
I had a claim for expenses in the US due to an AC flight cancellation. Claim did not involve APPR. The claim was paid in $CDN. Receipts were in USD.
I pointed out the issue and provided amount owing based on Bank of Canada exchange rate for the day the expenses were incurred. Additional amount paid straight away with an apology.
I pointed out the issue and provided amount owing based on Bank of Canada exchange rate for the day the expenses were incurred. Additional amount paid straight away with an apology.
#279
Join Date: Mar 2017
Posts: 556
I had a claim for expenses in the US due to an AC flight cancellation. Claim did not involve APPR. The claim was paid in $CDN. Receipts were in USD.
I pointed out the issue and provided amount owing based on Bank of Canada exchange rate for the day the expenses were incurred. Additional amount paid straight away with an apology.
I pointed out the issue and provided amount owing based on Bank of Canada exchange rate for the day the expenses were incurred. Additional amount paid straight away with an apology.
#280
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,354
So you submitted the claim in USD and AC paid that amount in CAD? Was this paid into a Canadian bank account? My question is more about paying into a USD bank account in the US. AFAIK the compensation amount is set in CAD, but I am American and I do not have a CAD account.
#282
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,354
I have seen posts recently on FT about E-transfers for payment. Not sure if they give you a choice. Best to make a specific request. I would also calculate what the exchange is keeping in mind bank charges for conversion etc. I wasn’t too bothered by the charges because my reimbursement was relatively small but a large amount is a different thing.
#283
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
Flight cancelled due to "crew constraints". Rebooked on a milk run of the country that had me arrive 5 hours later.
Claim denied as "not within airline's control" with an offer of a $300 eCoupon as a goodwill gesture.
I replied back to AC reiterate my request for compensation. I will give them another 30 days to respond before moving on to the CTA.
Claim denied as "not within airline's control" with an offer of a $300 eCoupon as a goodwill gesture.
I replied back to AC reiterate my request for compensation. I will give them another 30 days to respond before moving on to the CTA.
#284
Join Date: Mar 2017
Posts: 556
Flight cancelled due to "crew constraints". Rebooked on a milk run of the country that had me arrive 5 hours later.
Claim denied as "not within airline's control" with an offer of a $300 eCoupon as a goodwill gesture.
I replied back to AC reiterate my request for compensation. I will give them another 30 days to respond before moving on to the CTA.
Claim denied as "not within airline's control" with an offer of a $300 eCoupon as a goodwill gesture.
I replied back to AC reiterate my request for compensation. I will give them another 30 days to respond before moving on to the CTA.
This is also the reason our flight was canceled. We were rebooked on another flight about 8 hours later. Then, that flight was delayed a couple hours, putting us at almost 10 hours late. I have not yet gotten a response (other than the "we have received your submission" auto response), but 30 days is not up for another week or so yet.
#285
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
Was this recently? I've been reading up on this where I can find information. It seems that a few months ago, the regulators cracked down on Air Canada dismissing "crew constraints" as outside of their control.
This is also the reason our flight was canceled. We were rebooked on another flight about 8 hours later. Then, that flight was delayed a couple hours, putting us at almost 10 hours late. I have not yet gotten a response (other than the "we have received your submission" auto response), but 30 days is not up for another week or so yet.
This is also the reason our flight was canceled. We were rebooked on another flight about 8 hours later. Then, that flight was delayed a couple hours, putting us at almost 10 hours late. I have not yet gotten a response (other than the "we have received your submission" auto response), but 30 days is not up for another week or so yet.