Aug 24, 2022, 2:47 pm
Last edit by: yyznomad
AC Delayed/Cancelled Flight Compensation Threads
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about APPR (Canadian regulations), this is the correct thread.
For information regarding which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
(From post #5)
To make a claim, use the following form: https://accc-prod.microsoftcrmportal...da-contact-us/
Flight Delay or Cancellation Claim
Submit your details there and wait for a reply.
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about APPR (Canadian regulations), this is the correct thread.
For information regarding which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
(From post #5)
To make a claim, use the following form: https://accc-prod.microsoftcrmportal...da-contact-us/
Flight Delay or Cancellation Claim
Submit your details there and wait for a reply.
Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
Jan 1, 2020, 8:25 am
#1
Original Poster
Join Date: Jan 2014
Programs: Mileage plus
Posts: 106
Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
[Moderator note: a few threads have been merged together to form this one, to try to make it easier to find information on members' experiences with claiming APPR compensation from AC]
Hello,
yesterday my flight YYZ-BOG (AC 1944) was delayed by more than 3 hours. We were given several different reasons: mechanical issue, « flight readiness », « late inbound aircraft ».
i have submitted a reclamation online. Do you think Air Canada will pay for anything?
they basically ruined my NY plan!
Hello,
yesterday my flight YYZ-BOG (AC 1944) was delayed by more than 3 hours. We were given several different reasons: mechanical issue, « flight readiness », « late inbound aircraft ».
i have submitted a reclamation online. Do you think Air Canada will pay for anything?
they basically ruined my NY plan!
Last edited by Adam Smith; Nov 28, 2021 at 3:21 pm Reason: Add moderator note
Jan 1, 2020, 1:25 pm
#2
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
No, I don't think they'll pay anything.
And if a 3 hour delay is going to ruin anything, you need to take an earlier flight.
And if a 3 hour delay is going to ruin anything, you need to take an earlier flight.
Jan 1, 2020, 9:54 pm
#3
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,293
Hello,
yesterday my flight YYZ-BOG (AC 1944) was delayed by more than 3 hours. We were given several different reasons: mechanical issue, « flight readiness », « late inbound aircraft ».
i have submitted a reclamation online. Do you think Air Canada will pay for anything?
they basically ruined my NY plan!
yesterday my flight YYZ-BOG (AC 1944) was delayed by more than 3 hours. We were given several different reasons: mechanical issue, « flight readiness », « late inbound aircraft ».
i have submitted a reclamation online. Do you think Air Canada will pay for anything?
they basically ruined my NY plan!
And no they will not pay, they will weasel out claiming safety.
Next time, fly a different airline.
Jan 6, 2020, 1:15 pm
#4
Join Date: Feb 2012
Programs: AC SE, Bonvoy Ambassador
Posts: 20
Claiming flight delay compensation
(Apologies if this has been discussed before - I searched and couldn't find a thread)
Does anyone have any experience claiming flight delay compensation under the new rules that took effect on December 15th, 2019? If so, how did you submit the claim (call reservations, online form, etc.) and what did you have to send in?
For context:
+ Arrival of flight from YYZ to the U.S. on AC Express was delayed by over three hours this morning
+ I have delay notification emails from Air Canada stating "Reason for delay: This flight is delayed due to a technical issue with aircraft systems."
Actual causes for delay: boarding had to wait until maintenance changed a light bulb, then we waited another 45 minutes on-board until a ground crew arrived to get us off the gate.
FWIW, I have SE status, but I'm not sure that would matter for a regulation-mandated compensation claim.
Thank you!
Does anyone have any experience claiming flight delay compensation under the new rules that took effect on December 15th, 2019? If so, how did you submit the claim (call reservations, online form, etc.) and what did you have to send in?
For context:
+ Arrival of flight from YYZ to the U.S. on AC Express was delayed by over three hours this morning
+ I have delay notification emails from Air Canada stating "Reason for delay: This flight is delayed due to a technical issue with aircraft systems."
Actual causes for delay: boarding had to wait until maintenance changed a light bulb, then we waited another 45 minutes on-board until a ground crew arrived to get us off the gate.
FWIW, I have SE status, but I'm not sure that would matter for a regulation-mandated compensation claim.
Thank you!
Jan 6, 2020, 1:20 pm
#5
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Use the following form:
https://accc-prod.microsoftcrmportal...da-contact-us/
Flight Delay or Cancellation Claim
Submit your details there and wait for a reply.
I just did the same for a cancelled flight. Let's see what they reply with.
https://accc-prod.microsoftcrmportal...da-contact-us/
Flight Delay or Cancellation Claim
Submit your details there and wait for a reply.
I just did the same for a cancelled flight. Let's see what they reply with.
Jan 6, 2020, 1:48 pm
#6
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Jan 6, 2020, 1:53 pm
#7
Join Date: May 2012
Posts: 492
(Apologies if this has been discussed before - I searched and couldn't find a thread)
Does anyone have any experience claiming flight delay compensation under the new rules that took effect on December 15th, 2019? If so, how did you submit the claim (call reservations, online form, etc.) and what did you have to send in?
For context:
+ Arrival of flight from YYZ to the U.S. on AC Express was delayed by over three hours this morning
+ I have delay notification emails from Air Canada stating "Reason for delay: This flight is delayed due to a technical issue with aircraft systems."
Actual causes for delay: boarding had to wait until maintenance changed a light bulb, then we waited another 45 minutes on-board until a ground crew arrived to get us off the gate.
FWIW, I have SE status, but I'm not sure that would matter for a regulation-mandated compensation claim.
Thank you!
Does anyone have any experience claiming flight delay compensation under the new rules that took effect on December 15th, 2019? If so, how did you submit the claim (call reservations, online form, etc.) and what did you have to send in?
For context:
+ Arrival of flight from YYZ to the U.S. on AC Express was delayed by over three hours this morning
+ I have delay notification emails from Air Canada stating "Reason for delay: This flight is delayed due to a technical issue with aircraft systems."
Actual causes for delay: boarding had to wait until maintenance changed a light bulb, then we waited another 45 minutes on-board until a ground crew arrived to get us off the gate.
FWIW, I have SE status, but I'm not sure that would matter for a regulation-mandated compensation claim.
Thank you!
Jan 6, 2020, 5:18 pm
#9
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
The only compensation we consumers might get under the new rules is IDB, as AC will weasel its way out of all the other ones blaming weather or Act of God. Since the migration to Amadeus, the EF flight status remarks are basically useless compared to the RES III days.
It may be time to record the announcements from GAs and the flight deck as supporting material for our claims. Although a particular member of this FT forum will say it contravenes the Aeronautical Act yada yada.
It may be time to record the announcements from GAs and the flight deck as supporting material for our claims. Although a particular member of this FT forum will say it contravenes the Aeronautical Act yada yada.
Jan 7, 2020, 10:16 am
#11
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,213
Well, according to the CTA web site, lack of crew is considered within the carrier's control:
Flight disruptions caused by the following would generally be within an airline's control.
- Staff and flight crew scheduling and availability;
- Flight preparation activities like aircraft cleaning, baggage loading, and aircraft fueling; and
- Routine or scheduled maintenance, including any subsequent repairs or required activities.
Jan 7, 2020, 11:09 am
#12
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,293
Well, according to the CTA web site, lack of crew is considered within the carrier's control:
The misconnect caused a 5 hour delay on arrival.
I m almost certain it will be rejected tho
Jan 7, 2020, 11:35 am
#13
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,213
Jan 7, 2020, 3:46 pm
#15
Join Date: Feb 2010
Location: YVR
Programs: Aeropaln
Posts: 44
That is the response I got on my request. We'll see if my response detailing the items for delay that WERE in their control gets me anywhere.
