Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
 

[Moderator note: a few threads have been merged together to form this one, to try to make it easier to find information on members' experiences with claiming APPR compensation from AC]

Hello,

yesterday my flight YYZ-BOG (AC 1944) was delayed by more than 3 hours. We were given several different reasons: mechanical issue, « flight readiness », « late inbound aircraft ».

i have submitted a reclamation online. Do you think Air Canada will pay for anything?

they basically ruined my NY plan!

No, I don't think they'll pay anything.

And if a 3 hour delay is going to ruin anything, you need to take an earlier flight.

Just 3 hours. That's on time for AC!

And no they will not pay, they will weasel out claiming safety.

Next time, fly a different airline.

Claiming flight delay compensation
 

(Apologies if this has been discussed before - I searched and couldn't find a thread)

Does anyone have any experience claiming flight delay compensation under the new rules that took effect on December 15th, 2019? If so, how did you submit the claim (call reservations, online form, etc.) and what did you have to send in?

For context:
+ Arrival of flight from YYZ to the U.S. on AC Express was delayed by over three hours this morning
+ I have delay notification emails from Air Canada stating "Reason for delay: This flight is delayed due to a technical issue with aircraft systems."

Actual causes for delay: boarding had to wait until maintenance changed a light bulb, then we waited another 45 minutes on-board until a ground crew arrived to get us off the gate.

FWIW, I have SE status, but I'm not sure that would matter for a regulation-mandated compensation claim.

Thank you!

Use the following form:

https://accc-prod.microsoftcrmportal...da-contact-us/

Flight Delay or Cancellation Claim

Submit your details there and wait for a reply.

I just did the same for a cancelled flight. Let's see what they reply with.

Very popular these days

https://www.flyertalk.com/forum/31909909-post2.html

You will get a reply saying that no compensation due because circumstances out of AC control. Which apparently includes everything including maintenance, mechanical and weather issues.

I suspect that if a master thread of successful compensation claims were created it would be very short.

The only compensation we consumers might get under the new rules is IDB, as AC will weasel its way out of all the other ones blaming weather or Act of God. Since the migration to Amadeus, the EF flight status remarks are basically useless compared to the RES III days.

It may be time to record the announcements from GAs and the flight deck as supporting material for our claims. Although a particular member of this FT forum will say it contravenes the Aeronautical Act yada yada.

I have a cancelled flight due to lack of crew. Taxis/hotels were provided to all. I’m curious to see how it goes.

Well, according to the CTA web site, lack of crew is considered within the carrier's control:

Thats interesting. I have a flight that was delayed and a screenshot from EF that states: DELAY LOADING/UNLOADING.
The misconnect caused a 5 hour delay on arrival.

I m almost certain it will be rejected tho

Why are you so certain it will be rejected?

Two weeks ago I used the form Jebby_ca posted to request cabin downgrade compensation and I received a response in under 24 hours. I was pretty impressed given it was during the busy holiday season.

That is the response I got on my request. We'll see if my response detailing the items for delay that WERE in their control gets me anywhere.