Aug 24, 22, 3:47 pm
Last edit by: Adam Smith
AC Delayed/Cancelled Flight Compensation Threads
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about APPR (Canadian regulations), this is the correct thread.
For information regarding which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about APPR (Canadian regulations), this is the correct thread.
For information regarding which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
Nov 4, 22, 12:38 pm
#287
Join Date: Aug 2018
Programs: SkyPesos
Posts: 386
Not sure if anyone saw this yet:
https://www.cbc.ca/news/business/air...tion-1.6639381
https://www.cbc.ca/news/business/air...tion-1.6639381
Air Canada, WestJet launch legal battles to overturn orders to compensate passengers for cancelled flights
The fight over compensation claims for cancelled and delayed flights has made its way into the Federal Court of Appeal.
Air Canada and WestJet have both launched a legal battle to appeal separate Canadian Transportation Agency (CTA) rulings where, in each case, the airline was ordered to compensate one or more passengers $1,000 for a cancelled flight caused by a staffing shortage.
The fight over compensation claims for cancelled and delayed flights has made its way into the Federal Court of Appeal.
Air Canada and WestJet have both launched a legal battle to appeal separate Canadian Transportation Agency (CTA) rulings where, in each case, the airline was ordered to compensate one or more passengers $1,000 for a cancelled flight caused by a staffing shortage.
Nov 4, 22, 12:51 pm
#288
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 5,164
That action, coupled with AC maybe removing delay reasons from the mobile app (as raised by Adam Smith ), has me thinking that they simply want to prima facie deny as many future claims as possible.
Their strategy appears to be to first obfuscate the root cause when they can, and then claim that almost everything else is either a safety issue and/or beyond their control. And yet, AC has publicly proclaimed to their shareholders that they want to fix their OTP issue.
Seems like a Sisyphean task to me if they truly have such a meager ability to control anything.
Their strategy appears to be to first obfuscate the root cause when they can, and then claim that almost everything else is either a safety issue and/or beyond their control. And yet, AC has publicly proclaimed to their shareholders that they want to fix their OTP issue.
Seems like a Sisyphean task to me if they truly have such a meager ability to control anything.
Nov 4, 22, 1:50 pm
#289
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, UA Gold, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Silver
Posts: 41,012
Originally Posted by Bohemian1
Their strategy appears to be to first obfuscate the root cause when they can, and then claim that almost everything else is either a safety issue and/or beyond their control. And yet, AC has publicly proclaimed to their shareholders that they want to fix their OTP issue.
Bad OTP is bad for everyone, including AC. Even without APPR, there are hotel/meal costs, poor passenger experience, crew issues, etc.
Nov 4, 22, 7:18 pm
#290
Join Date: Aug 2018
Programs: SkyPesos
Posts: 386
It's an interesting strategy because one of the reasons APPR exists is to force carriers to own up to their mistakes and fix it (hence the monetary aspect). But looks like AC doesn't want to do that at all.
If AC/WS didn't have these issues in the first place, would APPR be even a thing?
If AC/WS didn't have these issues in the first place, would APPR be even a thing?
Nov 4, 22, 7:42 pm
#291
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,703
Originally Posted by secretalcoholic
It's an interesting strategy because one of the reasons APPR exists is to force carriers to own up to their mistakes and fix it (hence the monetary aspect). But looks like AC doesn't want to do that at all.
If AC/WS didn't have these issues in the first place, would APPR be even a thing?
If AC/WS didn't have these issues in the first place, would APPR be even a thing?
Nov 12, 22, 7:06 am
#292
Join Date: Nov 2022
Posts: 2
Originally Posted by cmill007
Has anyone at all gotten a response from Customer Care after responding to the initial denial email?
Nov 14, 22, 9:27 am
#293
Join Date: Mar 2017
Posts: 467
Originally Posted by Michdinn
I have heard nothing from them in relation to our missed connection and delay. Ive followed up with email twice but nothing, my next step is CTA. Weve had 2 separate international delays that were over 5 hours each time.
"We are in receipt of your claim under the Air Passenger Protection Regulations for flight 8928 on 2022/10/09 12:00 AM. You can rest assured that we will get back to you within 30 days."
I have heard nothing since then, and we're at 36 days now. I have no idea what to do now. Or, do I just sit it out?
Nov 14, 22, 7:06 pm
#294
Join Date: Nov 2022
Posts: 2
Originally Posted by g289t
Did you originally submit a claim through the online form? That's what I did, on Oct 09 after we arrived home about 10 hours late. I got this auto response:
"We are in receipt of your claim under the Air Passenger Protection Regulations for flight 8928 on 2022/10/09 12:00 AM. You can rest assured that we will get back to you within 30 days."
I have heard nothing since then, and we're at 36 days now. I have no idea what to do now. Or, do I just sit it out?
"We are in receipt of your claim under the Air Passenger Protection Regulations for flight 8928 on 2022/10/09 12:00 AM. You can rest assured that we will get back to you within 30 days."
I have heard nothing since then, and we're at 36 days now. I have no idea what to do now. Or, do I just sit it out?
Nov 14, 22, 7:19 pm
#295
Join Date: Mar 2017
Posts: 467
Originally Posted by Michdinn
Please let me know if you hear anything back.
I also submitted a request for luggage. Besides our flight being late, our luggage didn't arrive. I didn't need anything, but my wife had to buy a few things until our bag was delivered a day or two later. I submitted a reimbursement request. Although, it wasn't very much, and we ended up getting all our stuff eventually, so it was no real loss. I mainly did it to see what happens.
For the luggage request, the auto response said that it may take up to 45 days for a response.
Nov 16, 22, 1:03 pm
#296
Join Date: Sep 2012
Location: YYJ
Posts: 244
I submitted on Nov 5th and got a reply today denying the claim (AC186 YVR - YYZ was delaying causing me to miss my connection to MCO). I had the breadcrumbs of the fin being delayed originally due to pilot scheduling.
A $100 goodwill eCoupon was offered.
I ended up booking a United flight to get to my final destination since AC rebooked me on an American Airlines flight that arrived way later. They saw the space on united but wouldn't book it since it was first vs the economy ticket I had. I originally asked for reimbursement of the United flight but they ignored that portion of my claim... Guess I'll keep trying? Not sure what recourse I really have.
After investigation, we have determined that your flight was disrupted due to safety related crew constraints beyond the airline’s control. An example of this can occur when crew are required to isolate if they have been exposed to COVID-19. Another example is when crew reach their regulatory duty day limit as a result of flight disruption caused by third party handling, such as airport security, and customs and immigration processing.
As a result, since your Air Canada flight was disrupted due to factors outside of the airline’s control, regretfully the compensation you are requesting does not apply.
As a result, since your Air Canada flight was disrupted due to factors outside of the airline’s control, regretfully the compensation you are requesting does not apply.
I ended up booking a United flight to get to my final destination since AC rebooked me on an American Airlines flight that arrived way later. They saw the space on united but wouldn't book it since it was first vs the economy ticket I had. I originally asked for reimbursement of the United flight but they ignored that portion of my claim... Guess I'll keep trying? Not sure what recourse I really have.
Nov 18, 22, 4:32 pm
#297
Join Date: Apr 2011
Posts: 197
Had a wonderful holiday in Grenada, bookended by. a couple of miserable travel days.
Started with a cancelled connecting flight to Toronto. We had planned an overnight in Toronto before the morning flight south. Heavy fog was the obvious cause. Was eventually rebooked on a flight next day which could not make the twice weekly connection. Drove instead and was lucky to find a reasonable one way rental. Spent quality time on hold making sure the remaining flights weren't touched. This was a points trip so will just try to get a few of those refunded.
Trip home took longer. The flight to Grenada was delayed several times with reasons listed as waiting for connecting passengers (!!) , then crew availability issues for a total of 4 hours delay. Returned trip of course delayed the same four hours which caused us to miss the last connecting flight home. Automatically rebooked for the next morning. Real disappointment was to arrive in Toronto at 2am to a complete absence of Air Canada employees so no vouchers or ability to rebook rebooked flight a little later to gain some sleep time. Was traveling with friends who did not want to pay $250 for a 4 hour hotel room. Wandered the airport for 3 hours then found the lounge (which at least had hot food and no qualms about our 4 guests). Arrived home only 8 hours late but unhappy. Will fill out the compensation form for this one.
Stuff happens. It was the really poor communication and the obvious lack of any interest in our wellbeing that made things more difficult.
I work in a field where being proactive with unhappy customers, even when it is not my fault, goes a long way to keeping folks satisfied.
Started with a cancelled connecting flight to Toronto. We had planned an overnight in Toronto before the morning flight south. Heavy fog was the obvious cause. Was eventually rebooked on a flight next day which could not make the twice weekly connection. Drove instead and was lucky to find a reasonable one way rental. Spent quality time on hold making sure the remaining flights weren't touched. This was a points trip so will just try to get a few of those refunded.
Trip home took longer. The flight to Grenada was delayed several times with reasons listed as waiting for connecting passengers (!!) , then crew availability issues for a total of 4 hours delay. Returned trip of course delayed the same four hours which caused us to miss the last connecting flight home. Automatically rebooked for the next morning. Real disappointment was to arrive in Toronto at 2am to a complete absence of Air Canada employees so no vouchers or ability to rebook rebooked flight a little later to gain some sleep time. Was traveling with friends who did not want to pay $250 for a 4 hour hotel room. Wandered the airport for 3 hours then found the lounge (which at least had hot food and no qualms about our 4 guests). Arrived home only 8 hours late but unhappy. Will fill out the compensation form for this one.
Stuff happens. It was the really poor communication and the obvious lack of any interest in our wellbeing that made things more difficult.
I work in a field where being proactive with unhappy customers, even when it is not my fault, goes a long way to keeping folks satisfied.
Nov 22, 22, 11:58 am
#298
Join Date: Mar 2017
Posts: 467
Update: I just got this email a few minutes ago:
I submitted the claim on Oct 09, 2022, which was the day of the delayed flight. The total delay was about 9h 30 minutes, just over the time for the maximum compensation. Our flight was canceled, and the flight on which we were rebooked was delayed.
While we're over the 30 days promised for response, today being the 44th day actually isn't too bad, considering how the cases have been handled for some. I never did anything to follow up on it.
This claim is actually my wife's, so hopefully mine will come through soon!
I submitted the claim on Oct 09, 2022, which was the day of the delayed flight. The total delay was about 9h 30 minutes, just over the time for the maximum compensation. Our flight was canceled, and the flight on which we were rebooked was delayed.
While we're over the 30 days promised for response, today being the 44th day actually isn't too bad, considering how the cases have been handled for some. I never did anything to follow up on it.
This claim is actually my wife's, so hopefully mine will come through soon!
Nov 26, 22, 8:01 am
#300
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 4,767
Originally Posted by g289t
Update: I just got this email a few minutes ago:
I submitted the claim on Oct 09, 2022, which was the day of the delayed flight. The total delay was about 9h 30 minutes, just over the time for the maximum compensation. Our flight was canceled, and the flight on which we were rebooked was delayed.
While we're over the 30 days promised for response, today being the 44th day actually isn't too bad, considering how the cases have been handled for some. I never did anything to follow up on it.
This claim is actually my wife's, so hopefully mine will come through soon!
I submitted the claim on Oct 09, 2022, which was the day of the delayed flight. The total delay was about 9h 30 minutes, just over the time for the maximum compensation. Our flight was canceled, and the flight on which we were rebooked was delayed.
While we're over the 30 days promised for response, today being the 44th day actually isn't too bad, considering how the cases have been handled for some. I never did anything to follow up on it.
This claim is actually my wife's, so hopefully mine will come through soon!
