Originally Posted by
g289t
My wife and I arrived to our home airport late several weeks ago. We had a canceled flight due to "crew constraints". Then the flight we were rebooked on later was about an hour late, making us land about 10 hours late. I filled out the form after we arrived home. This was on Oct 9 or 10, and I have not yet heard anything.
Is there any way to check up on it? I have a "CAS-" number.
I went back and looked and it actually took a month (29 days). Just seemed fast. Time flies these days. This is the email I received:
We are in receipt of your claim under the Air Passenger Protection Regulations for flight 383 on 2022-09-01. We are sorry for the delay you experienced at arrival to your final destination.
Temporary exceptions - flights from March 13, 2020 until June 30, 2020
The Canadian Transportation Agency took steps to address the major impacts that the COVID-19 pandemic is having on the airline industry.
The obligation amount to compensate customers for delays has been temporarily adjusted to:
$400.00 for delays of six hours or more but less than nine hours.
$700.00 for delays of more than nine hours.
For all other flight dates starting December 15, 2019
The compensation amount based on the length of delay is:
$400.00 for delays of three hours or more but less than six hours.
$700.00 for delays of six hours or more but less than nine hours.
$1000.00 for delays of more than nine hours.
You are entitled to a compensation in the amount of CAD 1000.00. Payment will be sent by interac etransfer.
You will receive an email from:
[email protected] within four (4) business days with a link to accept your payment.
