Aug 24, 2022, 2:47 pm
Last edit by: yyznomad
AC Delayed/Cancelled Flight Compensation Threads
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about APPR (Canadian regulations), this is the correct thread.
For information regarding which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
(From post #5)
To make a claim, use the following form: https://accc-prod.microsoftcrmportal...da-contact-us/
Flight Delay or Cancellation Claim
Submit your details there and wait for a reply.
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about APPR (Canadian regulations), this is the correct thread.
For information regarding which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
(From post #5)
To make a claim, use the following form: https://accc-prod.microsoftcrmportal...da-contact-us/
Flight Delay or Cancellation Claim
Submit your details there and wait for a reply.
Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
Aug 21, 2022, 12:22 am
#226
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,164
What kind of work in YYZ?
Runway construction?
Was there one less runway than usual?
ATC in Canada can't order airlines to cancel flights.
It can issue delays so that cancelling may have been the most viable solution.
AC chose to cancel YQB-YYZ over a different flight or accepting a lengthy delay.
Runway construction?
Was there one less runway than usual?
ATC in Canada can't order airlines to cancel flights.
It can issue delays so that cancelling may have been the most viable solution.
AC chose to cancel YQB-YYZ over a different flight or accepting a lengthy delay.
Aug 21, 2022, 7:08 am
#227
Join Date: Feb 2011
Location: YYZ
Programs: AC, BA, Marriott, SPG
Posts: 842
Wife had a 4ish hour delay from YYZ-LGA. At the airport for the 8am departure she was told it was due to aircraft being towed, then a gate change, then they had to offload fuel. We filed the claim a few days later and she shockingly got an email that she will receive $400 via e transfer in the next few days. This was the first reply we received so we did not have to push them or argue.
Maybe all the negative media coverage is helping?
Maybe all the negative media coverage is helping?
Aug 21, 2022, 3:20 pm
#228
Join Date: Sep 2009
Location: ATL
Programs: UA *Gold
Posts: 71
I printed out and sent in a $3,000 USD EU261 claim on Athens>Toronto>Atlanta with cancellation emails, hotel bills, Uber receipts, etc. as we arrived in Atlanta on Monday night instead of Friday night due to THREE "Covid 19 crew cancellations" in Toronto and Montreal. It was sent with tracking and received on August 4 in Montreal at HQ for AC. Any idea when (if) I will receive a reply?
Aug 21, 2022, 5:28 pm
#229
Join Date: Apr 2016
Posts: 609
I printed out and sent in a $3,000 USD EU261 claim on Athens>Toronto>Atlanta with cancellation emails, hotel bills, Uber receipts, etc. as we arrived in Atlanta on Monday night instead of Friday night due to THREE "Covid 19 crew cancellations" in Toronto and Montreal. It was sent with tracking and received on August 4 in Montreal at HQ for AC. Any idea when (if) I will receive a reply?
Air Canada - Customer Relations
P.O. Box 64239
RPO Thorncliffe
Calgary, AB, Canada
T2K 6J7
P.O. Box 64239
RPO Thorncliffe
Calgary, AB, Canada
T2K 6J7
Aug 21, 2022, 5:33 pm
#230
Join Date: Apr 2016
Posts: 609
If you haven't already submitted a claim to AC, you could write in to customer relations and see what they have to say. (And maybe provide you with a goodwill gesture)
Aug 22, 2022, 2:14 am
#231
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,164
If it's any consolation, there is in fact runway construction taking place this summer at YYZ, and runways have been / are closed for that. If you had a strong belief / evidence the delay was misclassified, you're able to pursue your claim with the CTA or in court. At this point it's pretty hard to easily find public information about the reason for the cancellation to say either way.
If you haven't already submitted a claim to AC, you could write in to customer relations and see what they have to say. (And maybe provide you with a goodwill gesture)
If you haven't already submitted a claim to AC, you could write in to customer relations and see what they have to say. (And maybe provide you with a goodwill gesture)
I like you idea however. What harm can it do? If they say “On Your Bike, Pucci Galore” I’ve lost nothing except a few minutes typing. I’ll let you know.
Aug 22, 2022, 3:15 am
#232
Join Date: Aug 2007
Location: YYZ
Programs: HHonors Silver, AC Altitude 35K, AAdvantage, SkyMiles, Bonvoy Silver and a few more
Posts: 565
Here's my experience:We are in receipt of your claim under the Air Passenger Protection Regulations for flight 1902 on 2022-07-04. We are sorry for the delay you experienced at arrival to your final destination.
In this instance, the compensation you are requesting does not apply because the delay was caused by a safety-related issue.
In think AC likes to put a spin on almost everything, so that compensation is minimized. Rant over
In this instance, the compensation you are requesting does not apply because the delay was caused by a safety-related issue.
In think AC likes to put a spin on almost everything, so that compensation is minimized. Rant over
Aug 22, 2022, 4:00 am
#233
Join Date: Mar 2022
Programs: Aeroplan
Posts: 479
Here's my experience:We are in receipt of your claim under the Air Passenger Protection Regulations for flight 1902 on 2022-07-04. We are sorry for the delay you experienced at arrival to your final destination.
In this instance, the compensation you are requesting does not apply because the delay was caused by a safety-related issue.
In think AC likes to put a spin on almost everything, so that compensation is minimized. Rant over
In this instance, the compensation you are requesting does not apply because the delay was caused by a safety-related issue.
In think AC likes to put a spin on almost everything, so that compensation is minimized. Rant over
Aug 22, 2022, 6:47 am
#234
Join Date: Jul 2008
Posts: 62
I purchased tickets on Air Canada with the knowledge that I they had a legal duty of care and with the expectation that they would not violate the law. Trust is a key part of a rules based society. I trusted that if Air Canada thought that they would be unable to comply with the law that they would cancel flights down to a level that they could maintain (see Lufthansa's shedding of tons of flights this summer as a good example of how to handle this). Air Canada instead looked at their pocketbooks, and decided that it would cost them less to break the law than to cancel flights. I intend to do everything in my power to make them reevaluate that assessment.
Aug 22, 2022, 8:02 am
#235
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,358
I do think that the story was true. However, they only told us about it a few hours before we were dur to travel.
I like you idea however. What harm can it do? If they say “On Your Bike, Pucci Galore” I’ve lost nothing except a few minutes typing. I’ll let you know.
I like you idea however. What harm can it do? If they say “On Your Bike, Pucci Galore” I’ve lost nothing except a few minutes typing. I’ll let you know.
I had obtained this information from the Nav Canada OIS, which is publicly available. However, as you mentioned the worst they can do is say no...but also keep in mind that as these restrictions aren't done by the airline themselves, there may not be the opportunity to give any advance notice. Good luck!
Aug 23, 2022, 12:47 pm
#236
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,911
Quick question regarding APPR compensation. My wife was on AC846 YVR to FRA. Her flight was 7 hours delayed. From what I understand EC No 261/2004 is not applicable because AC is not an airline based in the EU/EEA. However, APPR should potentially be applicable. The issue is that AC claims the following: "In this instance, the compensation you are requesting does not apply because the disruption was caused by a safety-related issue. This flight is delayed due to additional time needed to substitute the aircraft."
My question: Is this a legitimate argument that holds up in court or has been challenged in court? I know that EU carriers cannot use this excuse because safety issues and delays needed to substitute the aircraft would still be considered within the airlines control. There have been several court cases in the EU that confirmed this interpretation. Is there something similar in Canada?
My question: Is this a legitimate argument that holds up in court or has been challenged in court? I know that EU carriers cannot use this excuse because safety issues and delays needed to substitute the aircraft would still be considered within the airlines control. There have been several court cases in the EU that confirmed this interpretation. Is there something similar in Canada?
Aug 23, 2022, 12:54 pm
#237
Join Date: Dec 2020
Programs: QF, CoUniHound Refugee
Posts: 352
The issue is that AC claims the following: "In this instance, the compensation you are requesting does not apply because the disruption was caused by a safety-related issue. This flight is delayed due to additional time needed to substitute the aircraft."
My question: Is this a legitimate argument that holds up in court or has been challenged in court? I know that EU carriers cannot use this excuse because safety issues and delays needed to substitute the aircraft would still be considered within the airlines control. There have been several court cases in the EU that confirmed this interpretation. Is there something similar in Canada?
My question: Is this a legitimate argument that holds up in court or has been challenged in court? I know that EU carriers cannot use this excuse because safety issues and delays needed to substitute the aircraft would still be considered within the airlines control. There have been several court cases in the EU that confirmed this interpretation. Is there something similar in Canada?
-RooFlyer88
Aug 23, 2022, 1:48 pm
#238
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,911
Partially correct. EU261 applies to all airlines irrespective of nationality if the trip starts at an EU port (i.e. CDG, FRA). EU261 also applies for flights to or through the EU when the operating carrier is EU based. In your case since the trip originated in Vancouver and the airline is not EU based, then EU 261 wouldn't apply, although APPR certainly could apply.
It is unclear what excuses AC will be permitted to make use of. Frankly if every airline could use safety as an excuse we would all still be stuck at home. What you can do is appeal their decision to the Canadian Transportation agency or alternatively fight them at small claims court. It's only until enough Canadians kick the tyres as it were of the CTA and small claims court that the enforcement of APPR becomes apparent to travellers. Even in the EU, when 261 was originally introduced airlines would always make the safety excuse and it wasn't until people challenged that nonsense that things became crystal clear as to what's an acceptable excuse.
-RooFlyer88
-RooFlyer88
Aug 23, 2022, 7:34 pm
#239
Join Date: Dec 2020
Programs: QF, CoUniHound Refugee
Posts: 352
After several weeks of waiting after filing my APPR claim for the cancelled connecting flight I had from YSJ from YYZ I finally received a response from AC:
Checking the CTA website, crew scheduling issues arising from someone catching a cold is not considered an exceptional circumstance. I took this trip on June 27, 2022, more than two years after the pandemic has started. This is not a novel pandemic, the airlines had ample time to plan for any impact this pandemic would've had on operations and if they were worried they'd be short staffed, they could've simply sold fewer tickets and added less flights to their schedule.
For those in the galley saying, well a $300 AC voucher is nice, I'd like to point out the following things:
After investigation, we have determined that your flight was delayed/cancelled due to crew constraints resulting from the impact of the COVID-19 pandemic on our operations. For example, crew may be required to isolate if they have COVID-like symptoms, have a positive COVID-19 test, or have been in contact with someone who tested positive to COVID-19.
As a result, since your Air Canada flight was delayed/cancelled due to crew constraints resulting from the impact of the COVID-19 pandemic on our operations, the compensation you are requesting does not apply because the delay/cancellation was caused by a safety-related issue.
We understand that you may be disappointed and are sorry that we have not been able to get you to your destination at the arrival time originally planned.
As a goodwill gesture, we’d like to offer you a one-time discount of $300 off the base fare on your next booking at aircanada.com. Below, we have provided your eCoupon number and instructions on how to receive your discount. If you incurred expenses due to the disruption of your flight, please reply to this email and attach the receipts for our review and consideration.
As a result, since your Air Canada flight was delayed/cancelled due to crew constraints resulting from the impact of the COVID-19 pandemic on our operations, the compensation you are requesting does not apply because the delay/cancellation was caused by a safety-related issue.
We understand that you may be disappointed and are sorry that we have not been able to get you to your destination at the arrival time originally planned.
As a goodwill gesture, we’d like to offer you a one-time discount of $300 off the base fare on your next booking at aircanada.com. Below, we have provided your eCoupon number and instructions on how to receive your discount. If you incurred expenses due to the disruption of your flight, please reply to this email and attach the receipts for our review and consideration.
For those in the galley saying, well a $300 AC voucher is nice, I'd like to point out the following things:
- The $300 voucher is less than the $1000 I am entitled to as my delay exceeded 9 hours
- The $300 voucher is not cash but rather something that can only be used on a limited set of Air Canada products, namely the base fare of one of their flights. It does not cover such things as flight passes or taxes and fees on flights
- I have no intention of flying AC so having a voucher for an airline I'll never fly doesn't make a whole lot of sense. Even if I do have to travel domestically in Canada, I'll take the train or fly Delta, United or American
Aug 23, 2022, 11:57 pm
#240
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,742