Aug 24, 22, 2:47 pm
Last edit by: Adam Smith
AC Delayed/Cancelled Flight Compensation Threads
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about APPR (Canadian regulations), this is the correct thread.
For information regarding which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about APPR (Canadian regulations), this is the correct thread.
For information regarding which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
Mar 10, 20, 11:50 am
#121
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 50K, Hertz President’s Circle, Accor Platinum, Hilton Gold, Marriott Gold
Posts: 9,932
Originally Posted by Altaflyer
Got a reply from AC denying a claim for a cancelled flight where the inbound originated in YYZ (cancelled there), presumably the largest crew base. Reason stated in email at time of cancellation “crew constraints” now it’s safety re mechanical. Offered a lesser amount in Air Canada “money”. Declined and requested compensation under the regs. Await reply.
Mar 10, 20, 12:13 pm
#122
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Location: LAX/TPE
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Has anyone not received a reply within a few weeks? I went back through my emails and can't find an acknowledgement of the complaint, so maybe I need to file a second time
Mar 10, 20, 12:34 pm
#123
Join Date: Feb 2020
Posts: 1,133
Originally Posted by Altaflyer
UPDATE: I sent another email today to follow up the one noted above. Shockingly an hour or so later I received a confirmation that $400 draft is being sent via mail. So, success!! Hope others have similar luck!
Mar 17, 20, 9:50 pm
#124
Join Date: Mar 2014
Location: Canada
Programs: AC SE100k, Marriott Titanium Elite, Accor Platinum, National Executive Elite
Posts: 324
Just a question here. I put in a claim about 25 days ago related a flight delayed by 12+ hours. I received an auto email saying it was received related to the Air Transport regulation and that I should rest assured, they will respond within 30 days.
Is there a requirement they respond within 30 days? What happens if they don't?
Is there a requirement they respond within 30 days? What happens if they don't?
Mar 17, 20, 9:59 pm
#125
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Location: LAX/TPE
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Originally Posted by bocastephen
Has anyone not received a reply within a few weeks? I went back through my emails and can't find an acknowledgement of the complaint, so maybe I need to file a second time
Mar 17, 20, 10:08 pm
#126
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,013
Originally Posted by bocastephen
Update: I received a reply with the standard "it's for safety" nonsense, but with a $200 voucher. I pushed back on the "safety" aspect with a play-by-play description of what happened and pushed for my full $1,000 so we will see what they come back with.
Mind you, at this point, given that they'll likely need taxpayer's support just to survive, I almost was ready to give up...
Mar 18, 20, 11:52 am
#128
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Originally Posted by Stranger
....
Mind you, at this point, given that they'll likely need taxpayer's support just to survive, I almost was ready to give up...
Mind you, at this point, given that they'll likely need taxpayer's support just to survive, I almost was ready to give up...
Mar 30, 20, 6:49 am
#130
Join Date: Jun 2014
Location: YYT
Programs: AC*E50K
Posts: 90
Originally Posted by Altaflyer
UPDATE: I sent another email today to follow up the one noted above. Shockingly an hour or so later I received a confirmation that $400 draft is being sent via mail. So, success!! Hope others have similar luck!
Thanks.
Feb 2, 21, 7:56 am
#131
Join Date: Jan 2008
Posts: 3,946
Air Canada ordered to pay Comox Valley family $3,000 over missed flight under new regulations
Interesting read. Air passenger protection regulations resulted in a favorable outcome for this family.Air Canada ordered to pay Comox Valley family $3,000 over missed flight under new regulations | Times Colonist
From Canadian Transportation Agency on first phase of regulations as of July 15 2019:
The new regulations, a major CTA regulatory initiative, require airlines to meet certain obligations towards passengers, such as:
- communicating to passengers, in a simple, clear way, information on their rights and recourses and regular updates in the event of flight delays and cancellations;
- providing compensation of up to $2,400 for bumping a passenger for reasons within the airlines’ control;
- ensuring passengers receive prescribed standards of treatment during all tarmac delays and allowing them to leave the airplane, when it’s safe to do so, if a tarmac delay lasts for over three hours and there is no prospect of an imminent take-off;
- providing compensation for lost or damaged baggage of up to $2,100 and a refund of any baggage fees; and
- setting clear policies for transporting musical instruments.
2nd phase (Dec 15 2019):
- Provide compensation of up to $1,000 for flight delays and cancellations within an airline’s control that are not safety-related
- Rebook or refund passengers when flights are delayed, including, in some cases, using a competing airline to get passengers to their destination
- Provide food, drink and accommodation when passengers’ flights are delayed
- Facilitate the seating of children under 14 years in close proximity to an accompanying adult, at no extra charge
Feb 9, 21, 1:02 pm
#132
Join Date: Feb 2020
Posts: 1,133
Originally Posted by mileageking
Air Canada ordered to pay Comox Valley family $3,000 over missed flight under new regulations
Interesting read. Air passenger protection regulations resulted in a favorable outcome for this family.Air Canada ordered to pay Comox Valley family $3,000 over missed flight under new regulations | Times Colonist
From Canadian Transportation Agency on first phase of regulations as of July 15 2019:
2nd phase (Dec 15 2019):
Feb 10, 21, 12:38 pm
#133
Join Date: May 2001
Location: Vancouver, BC, Canada
Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Diamond, National Emerald Club Exec Elite
Posts: 1,015
My 78 year old mother-in-law flew FLL-YUL-YYZ earlier this month. Flight out of FLL was delayed and she missed the connection in YUL. She was told that the next available flight was the following morning at around 6:00am. They refused her hotel or food vouchers. She sat in the airport for 11 hours overnight. I helped her fill in the online compensation form and within 4 days she received an email saying they were e-transferring her $1000 for the delay.
Feb 10, 21, 4:42 pm
#134
Join Date: Jan 2008
Posts: 3,946
Originally Posted by ac/elite
My 78 year old mother-in-law flew FLL-YUL-YYZ earlier this month. Flight out of FLL was delayed and she missed the connection in YUL. She was told that the next available flight was the following morning at around 6:00am. They refused her hotel or food vouchers. She sat in the airport for 11 hours overnight. I helped her fill in the online compensation form and within 4 days she received an email saying they were e-transferring her $1000 for the delay.
Aug 9, 21, 10:33 am
#135
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Interesting read in the Financial Post - Aug 9, 2021
Canada's air passenger rights law blasted by court after $400 claim takes year and a half — and then fails
It also raises questions of whether Air Canada, which just got a $5.9 billion government bailout, should be fighting $400 refunds for 18 months at a time
https://financialpost.com/transporta...and-then-fails
Canada's air passenger rights law blasted by court after $400 claim takes year and a half — and then fails
It also raises questions of whether Air Canada, which just got a $5.9 billion government bailout, should be fighting $400 refunds for 18 months at a time
https://financialpost.com/transporta...and-then-fails
