Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Nov 19, 2019, 10:07 am
#482
Join Date: Mar 2007
Location: Canada
Programs: SPG Platinum, Marriott Platinum, IHG Spire
Posts: 155
Seat map previews on the AC website load noticeably faster on my desktop than they did before, especially when checking J. It's almost instant.
I don't have eUpgrades or status levels to worry about like all of you do, so my wish list isn't as pressing. I would love for AC to be able to generate mobile boarding passes for a ticket that starts with an AC flight and then has a connection to another *A carrier. I'm not sure if Amadeus is the common IT system across the entire *A now, but hopefully mobile boarding passes will be possible at some point in the future among an itinerary of airlines that do share it as a platform.
I don't have eUpgrades or status levels to worry about like all of you do, so my wish list isn't as pressing. I would love for AC to be able to generate mobile boarding passes for a ticket that starts with an AC flight and then has a connection to another *A carrier. I'm not sure if Amadeus is the common IT system across the entire *A now, but hopefully mobile boarding passes will be possible at some point in the future among an itinerary of airlines that do share it as a platform.
Nov 19, 2019, 10:12 am
#483
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,168
Nov 19, 2019, 10:17 am
#486
Join Date: Aug 2004
Location: Ottawa
Programs: BA Bronze,ex-AC*SE,ex-AC*E,ex-AC*P, Marriott Platinum, Starwood Gold, Fairmont Gold, HH Gold
Posts: 275
Nov 19, 2019, 10:23 am
#489
Formerly known as tireman77
Join Date: Dec 2013
Posts: 5,531
Just tried that too.
When I call up a booking, it says:
We are temporarily unable to process your request. Please try again later. (err-7)
And when I check the status of an eupgrade on that booking
eupg.error.8405
When I call up a booking, it says:
We are temporarily unable to process your request. Please try again later. (err-7)
And when I check the status of an eupgrade on that booking
eupg.error.8405
Nov 19, 2019, 10:29 am
#490
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
But not being able to access any of these features is definitely a problem.
Hopefully these issues will be resolved shortly.
Nov 19, 2019, 10:31 am
#491
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,168
I have a reward flight coming up this weekend. I couldn't find it via the web site (my bookings didn't show it, and the PNR search failed) ... but the mobile app found the new PNR, and with that I was able to find it on the web site, and change the seats on the reservation ok. So ... not a terrible disaster so far.
Nov 19, 2019, 11:11 am
#492
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
I've just completed an itinerary change and it worked as expected. Re-ticketing and refund of fare difference was instantaneous.
Edit: Never mind, bookings are now duplicated after the change. Will see what happens tomorrow.
Edit: Never mind, bookings are now duplicated after the change. Will see what happens tomorrow.
Nov 19, 2019, 11:18 am
#494
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Nov 19, 2019, 11:20 am
#495
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
Some people reported upthread that they could now see their Aeroplan bookings under My Bookings. I can't see mine.
I also notice that I've been kicked out of one seat I had eUpgraded to and reassigned to another J seat. Just a minor irritant.
I also notice that I've been kicked out of one seat I had eUpgraded to and reassigned to another J seat. Just a minor irritant.