Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result

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Nov 19, 2019, 6:39 pm

#556

Nitehawk

Join Date: Dec 2007

Location: YYJ

Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*

Posts: 2,441

Quote:

Originally Posted by codfather

Well, my dad completely did not believe me when I told him that he would be unable to do SDCs over the next few months...

"No way, that can't be right, you must be wrong"

Until I read him the email from the Altitude team...

I hope this is fixed faster then that. What happens in a misconnect?

Nov 19, 2019, 6:54 pm

#557

OSSYULYYZ

Join Date: May 2016

Location: YUL

Programs: Aeroplan, NEXUS

Posts: 433

Quote:

Originally Posted by jeffypop75

Also if I go onto each individual booking in the app, there is a note saying "Your booking reference number XXXXXX has changed to XXXXXX"

Did you ever get an email regarding this?

Nov 19, 2019, 7:05 pm

#558

Bohemian1

Join Date: Aug 2013

Location: YVR - MILLS Waypoint (It's the third house on the left)

Programs: AC*SE100K, wood level status in various other programs

Posts: 6,233

So much for the:

Quote:

The first phase takes place on the evening of November 18 and will conclude the following morning.

Bookings still missing a bunch, no eup history or status or nominee and a numerous error messages throughout. But the flight pass app seems at least partially functional.

Hopefully they are working on more fixes overnight.

Nov 19, 2019, 7:23 pm

#559

codfather

Join Date: Feb 2018

Location: YYT

Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS

Posts: 1,715

Quote:

Originally Posted by Nitehawk

I hope this is fixed faster then that. What happens in a misconnect?

My thoughts exactly! But the email from the Altitude team did say the next few months, so this should be interesting...

Nov 19, 2019, 7:24 pm

#560

canadiancow

A FlyerTalk Posting Legend

Join Date: Sep 2012

Location: SFO

Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond

Posts: 44,354

The email said self-service SDC.

That is so far removed from a misconnect.

codfather likes this.

Nov 19, 2019, 7:25 pm

#561

codfather

Join Date: Feb 2018

Location: YYT

Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS

Posts: 1,715

Quote:

Originally Posted by canadiancow

The email said self-service SDC.

That is so far removed from a misconnect.

Thanks for that clarification...

Just went looking for the email and it seems I deleted it so couldn't double-check to see if my wording was right.

Nov 19, 2019, 7:37 pm

#562

Nitehawk

Join Date: Dec 2007

Location: YYJ

Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*

Posts: 2,441

Quote:

Originally Posted by canadiancow

The email said self-service SDC.

That is so far removed from a misconnect.

I know last night was a particular exception, but last night I was told by concierge that SDC was impossible. Today when trying to attempt a different SDC after 12:00pm Eastern I was again told SDC was impossible. So if the concierge can't SDC a SE (albeit only in latitude not full J), what happens to anyone on any fare in a misconnect?

My answer would be that the concierge said standby is possible. So misconnects go on standby until they figure out Amadeus?

codfather likes this.

Nov 19, 2019, 7:38 pm

#563

chebert999

Join Date: Aug 2007

Location: Toronto

Programs: UA 1K, AC 35K, SPG GOLD

Posts: 264

I have a trip with first leg on AC and second on LX. I see the first leg with new PNR on AC but the second leg doesn't show up. If I go to LX website, I see both legs. Strange.

Last edited by chebert999; Nov 19, 2019 at 7:55 pm

Nov 19, 2019, 7:39 pm

#564

MaxFlying

Suspended

Join Date: Dec 2010

Posts: 496

Quote:

Originally Posted by codfather

Thanks for that clarification...

Just went looking for the email and it seems I deleted it so couldn't double-check to see if my wording was right.

Beach digit.

Nov 19, 2019, 8:14 pm

#565

ChrisA330

Join Date: Mar 2001

Location: Toronto, ON

Programs: AC 75K

Posts: 6,363

I had a booking that was completed by reservations that displayed on Mobile and wasn't displaying on the website - even after the site came back up after the migration. It's now displaying in My Bookings on the website. Wonder if the missing Aeroplan bookings are now displaying too?

Nov 19, 2019, 8:20 pm

#566

Smiley90

FlyerTalk Evangelist

Join Date: May 2015

Location: BOS, YVR, ZRH

Programs: *G

Posts: 17,410

Quote:

Originally Posted by ChrisA330

Just checked and my bookings are now indeed showing up on the app! (While earlier today even logging into AP didn't make them appear)

Babysteps...

Nov 19, 2019, 8:30 pm

#567

ride red

Join Date: Apr 2008

Programs: Aeroplan 25K, Marriott Plat

Posts: 343

Yup. 2/3 trips showed up automatically today plus 2/2 aeroplan bookings. I have to look up the new confirmstion number for trip 3 and then got it to load manually. Impressive. I just hope they add a seat map soon..

Nov 19, 2019, 8:57 pm

#568

skybluesea

Suspended

Join Date: Nov 2007

Location: YVR

Programs: Air Canada Super Elite 2+ Million Miles

Posts: 2,478

delete

Last edited by skybluesea; Dec 21, 2020 at 10:01 pm

Nov 19, 2019, 9:14 pm

#569

nexusCFX

Join Date: Dec 2017

Location: SFO/YYZ

Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist

Posts: 2,472

"There was an error retrieving your ticket information." for all my Lifemiles bookings. Oh well, they're nearly a year out so it's fine. Bookings made with Aeroplan and UA seem intact.

Also, was able to select seats for tickets two friends of mine booked on AC1/2 even though they're basic economy fares. Wonder if they'll stick. Even weirder is one of the bookings is requesting payment if I try to change the seats from what I initially selected, and the other is letting me change freely.

Nov 19, 2019, 9:25 pm

#570

Canadair

Join Date: Aug 2003

Location: Greater YYZ Area

Programs: AC SE100K

Posts: 145

Quote:

Originally Posted by skybluesea

so how long are folks waiting to get on to SE Res line - now 10 mins and counting.

New experience as never wait more than 10-15 seconds

I called at 9:00 pm, and was on hold until 10:03 pm.

Also, the SE agent could not answer this question - perhaps the FT team knows: based on the fact that a failure to clear in advance of check-in seems to almost certainly mean the eUp won't clear at all, if I'm wait-listing now for a YYZ-FLL flight November 22, should I take from that there is a near-zero percent chance of eUpping? If that's the case, I want to fly into a different airport...

Thanks all!
Canadair

Last edited by Canadair; Nov 19, 2019 at 9:40 pm Reason: Spelling