Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Nov 19, 2019, 1:33 pm
#526
Join Date: Jun 2014
Location: YVR
Programs: SE 100K
Posts: 935
Any datapoints on AE bookings sine the switch to Amadeus?
I know there was a ton of uncertainty on how bookings would be.
ie) Still able to call in and feed the agents itineraries segment by segment for mRTW or for more complex 1x ways etc. ?
I know there was a ton of uncertainty on how bookings would be.
ie) Still able to call in and feed the agents itineraries segment by segment for mRTW or for more complex 1x ways etc. ?
Nov 19, 2019, 1:47 pm
#527
Join Date: Jul 2008
Location: YYZ
Programs: AC E50K
Posts: 132
Like many others, the e-up stuff on AC.om is still broken for me.
Attempting to view transaction history yields the "eupg.error.8405" message, I can't even select my e-up credit history and the ability to look at my nominees simply reads "Not Available".
A work in progress methinks.
Attempting to view transaction history yields the "eupg.error.8405" message, I can't even select my e-up credit history and the ability to look at my nominees simply reads "Not Available".
A work in progress methinks.
I called in to see if they could do something but the agent told me to try again in an hour (~40 minutes ago) OR go to an airport and see if they could add me (I LOL'ed when she said that
). Seems like they know its an issue but can't do anything about it 
. In any case the agent was apologetic and had a really positive attitude. Her first comment when I explained what I wanted to do was, "Ooo this seems like a fun challenge!".
Nov 19, 2019, 1:56 pm
#528
Join Date: Sep 2008
Location: YYZ
Programs: ACMM SE100K; *G
Posts: 1,526
Other things I'm seeing:
1. https://www.aircanada.com/ca/en/aco/profile/view.html is showing an incorrect Aeroplan mile balance for my account
2. I was able to get to the point of requesting an upgrade, but upon selecting the business class option and confirming, I was given "eupg.error.8546" and the upgrade was not processed. Upon reviewing eupgrade transaction history, it shows that the eups were taken for the reservation, then given back right away ( -4, then +4)
3. On phone with SE desk and have been on hold to speak with an agent for 30 minutes
1. https://www.aircanada.com/ca/en/aco/profile/view.html is showing an incorrect Aeroplan mile balance for my account
2. I was able to get to the point of requesting an upgrade, but upon selecting the business class option and confirming, I was given "eupg.error.8546" and the upgrade was not processed. Upon reviewing eupgrade transaction history, it shows that the eups were taken for the reservation, then given back right away ( -4, then +4)
3. On phone with SE desk and have been on hold to speak with an agent for 30 minutes
Last edited by j_the_p; Nov 19, 2019 at 1:57 pm Reason: images didn't post
Nov 19, 2019, 2:03 pm
#529
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,233
Other things I'm seeing:
1. https://www.aircanada.com/ca/en/aco/profile/view.html is showing an incorrect Aeroplan mile balance for my account
1. https://www.aircanada.com/ca/en/aco/profile/view.html is showing an incorrect Aeroplan mile balance for my account
We're sorry. It looks like something went wrong and you'll have to try again(81002)
Nov 19, 2019, 2:11 pm
#530
Join Date: Dec 2006
Location: YEG
Posts: 3,925
I’ve not tried but I can only assume that Aeroplan awards can no longer be upgraded with eUpgrades. Aeroplan tix could only be upgraded at the airport, and for now upgrades can only be processed in advance of airport, so I don’t think there is currently a mechanism to request eUpgrade to reward ticket.
Nov 19, 2019, 2:19 pm
#532
Join Date: Jul 2008
Location: YYZ
Programs: AC E50K
Posts: 132
I’ve not tried but I can only assume that Aeroplan awards can no longer be upgraded with eUpgrades. Aeroplan tix could only be upgraded at the airport, and for now upgrades can only be processed in advance of airport, so I don’t think there is currently a mechanism to request eUpgrade to reward ticket.
.
Nov 19, 2019, 2:19 pm
#533
Join Date: Dec 2014
Location: YVR
Programs: AC SE100K, Marriott Titanium & LTP, NEXUS
Posts: 613
The new eUpgrade site looks pretty good.
I'm noticing a small discrepancy - missing one credit. The "Credit History" page shows "X credits expiring Feb 2020" and below that line "Total: X-1 credits".
I'm noticing a small discrepancy - missing one credit. The "Credit History" page shows "X credits expiring Feb 2020" and below that line "Total: X-1 credits".
Nov 19, 2019, 2:21 pm
#534
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Nov 19, 2019, 2:27 pm
#536
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Foolishly I forgot to screenshot my dashboard. My AQD is now at $0 which I haven’t seen in months - hopefully just the same old problem. I’d hate to have to back and find proof for the $40k spend.
On AC.com it tells me I have no bookings and there is no place to manually add one. My AE booking is in the app but I was hoping to use that trick up thread to add a bistro code.
I can no longer find a place to check how many eUp credits a particular flight would require. If you have a PNR it will tell you of course but there’s no way to do investigation which sometimes helped me in deciding a fare basis to choose when purchasing.
That’s all I see for now as an issue but I’ll keep looking.
On AC.com it tells me I have no bookings and there is no place to manually add one. My AE booking is in the app but I was hoping to use that trick up thread to add a bistro code.
I can no longer find a place to check how many eUp credits a particular flight would require. If you have a PNR it will tell you of course but there’s no way to do investigation which sometimes helped me in deciding a fare basis to choose when purchasing.
That’s all I see for now as an issue but I’ll keep looking.
Nov 19, 2019, 2:30 pm
#537
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Foolishly I forgot to screenshot my dashboard. My AQD is now at $0 which I haven’t seen in months - hopefully just the same old problem. I’d hate to have to back and find proof for the $40k spend.
On AC.com it tells me I have no bookings and there is no place to manually add one. My AE booking is in the app but I was hoping to use that trick up thread to add a bistro code.
I can no longer find a place to check how many eUp credits a particular flight would require. If you have a PNR it will tell you of course but there’s no way to do investigation which sometimes helped me in deciding a fare basis to choose when purchasing.
That’s all I see for now as an issue but I’ll keep looking.
On AC.com it tells me I have no bookings and there is no place to manually add one. My AE booking is in the app but I was hoping to use that trick up thread to add a bistro code.
I can no longer find a place to check how many eUp credits a particular flight would require. If you have a PNR it will tell you of course but there’s no way to do investigation which sometimes helped me in deciding a fare basis to choose when purchasing.
That’s all I see for now as an issue but I’ll keep looking.
Nov 19, 2019, 2:31 pm
#538
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,410
Aside from a YVR-ZRH trip now being labelled LAX-ZRH, everything seems to be intact (including the YVR-LAX leg on the aforementioned trip). Could be worse!
edit: And AP booking reference changed to the shared Amadeus booking reference that I already had for UA/LX etc before! neato.
edit: And AP booking reference changed to the shared Amadeus booking reference that I already had for UA/LX etc before! neato.
Nov 19, 2019, 2:55 pm
#539
Join Date: Sep 2008
Location: YYZ
Programs: ACMM SE100K; *G
Posts: 1,526
Update:
1. SE Desk agent is unable to process an upgrade for me, even though R space is available. They are able to select, but then cannot save/close the file.
2. No access to seat map, so they're unable to assign me a seat in Y.
1. SE Desk agent is unable to process an upgrade for me, even though R space is available. They are able to select, but then cannot save/close the file.
2. No access to seat map, so they're unable to assign me a seat in Y.