Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Nov 19, 2019, 8:18 am
#451
Join Date: Nov 2006
Location: Vancouver, BC
Programs: Aeroplan 75K | Latitude Flight Pass junkie
Posts: 1,549
I can now see my Air Canada operated flights via SQ app - and AC app now reflects the same booking ref as SQ had all along.
SQ let’s you OLCI for your flight 48 hours in advance... might AC move to the same approach?
SQ let’s you OLCI for your flight 48 hours in advance... might AC move to the same approach?
Nov 19, 2019, 8:35 am
#452
Join Date: Dec 2015
Location: YHZ
Programs: AC SE100K, AC 1MM, Marriott Gold, Hilton Gold,Hertz something or other, Sandals Sapphire, etc
Posts: 1,163
Concierge just told me that old and new PNR’s are not linked, and that they will use other methods (AP#, name, ticket #, flight #) to find reservations when the system comes back up.
Nov 19, 2019, 8:39 am
#453
Join Date: May 2006
Location: YYZ
Programs: AC SE, UA Silver, Bonvoy LT Titanium, Accor Diamond, Hilton Gold
Posts: 417
You can see the new eUpgrade interface here:
https://www.aircanada.com/ca/en/aco/...rade-dashboard
Looks nice - the fact that it is finally responsive is a big plus.
https://www.aircanada.com/ca/en/aco/...rade-dashboard
Looks nice - the fact that it is finally responsive is a big plus.
Nov 19, 2019, 8:44 am
#454
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
All the PNRs for my 7 bookings have changed as expected. For 3 of these, other *A carriers (LX, TP, OS, SN) are involved and the AC PNR is now the one that already existed for those carriers. All my seats on these OTA have remained intact ^.
It is nice to be able to use CheckMyTrip for AC bookings now. As other have mentioned, I too had to put "mr" (or "m" if booking made by francophone agent) at the end of my first name to pull them up on CheckMyTrip.
So far so good. I'm not complaining (yet as I don't have any flights for another 2 weeks).
It is nice to be able to use CheckMyTrip for AC bookings now. As other have mentioned, I too had to put "mr" (or "m" if booking made by francophone agent) at the end of my first name to pull them up on CheckMyTrip.
So far so good. I'm not complaining (yet as I don't have any flights for another 2 weeks).
Nov 19, 2019, 8:44 am
#455
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
You can see the new eUpgrade interface here:
https://www.aircanada.com/ca/en/aco/...rade-dashboard
Looks nice - the fact that it is finally responsive is a big plus.
https://www.aircanada.com/ca/en/aco/...rade-dashboard
Looks nice - the fact that it is finally responsive is a big plus.
Nov 19, 2019, 8:47 am
#457
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
You can see the new eUpgrade interface here:
https://www.aircanada.com/ca/en/aco/...rade-dashboard
Looks nice - the fact that it is finally responsive is a big plus.
https://www.aircanada.com/ca/en/aco/...rade-dashboard
Looks nice - the fact that it is finally responsive is a big plus.
Nov 19, 2019, 8:54 am
#458
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Check Your eUpgrade Balance
For those who are supposed to receive additional eUpgrade credits today for crossing a threshold or FP activities, make sure you check your eUpgrade account balance. In my case, I was only awarded 2 credits for crossing a threshold level for which I should have received 20.
Worse yet, even those two credits have February 2020 expiry instead of 2021.
Worse yet, even those two credits have February 2020 expiry instead of 2021.
Nov 19, 2019, 8:54 am
#459
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,172
You can see the new eUpgrade interface here:
https://www.aircanada.com/ca/en/aco/...rade-dashboard
Looks nice - the fact that it is finally responsive is a big plus.
https://www.aircanada.com/ca/en/aco/...rade-dashboard
Looks nice - the fact that it is finally responsive is a big plus.
Nov 19, 2019, 9:03 am
#462
Join Date: May 2006
Location: YYZ
Programs: AC SE, UA Silver, Bonvoy LT Titanium, Accor Diamond, Hilton Gold
Posts: 417
Hmmm. As far as I can tell they aren't posting the eUpgrade requirements (number of credits and copay required) anywhere anymore. As far as I can tell they just have this lovely statement:
"eUpgrade requirements are based on:
"eUpgrade requirements are based on:
- The cabin you wish to upgrade to: Premium Economy, Premium Rouge or Business Class
- The distance you travel
- The geographic market
- The fare you purchase
- Your Air Canada Altitude status
Nov 19, 2019, 9:13 am
#464
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,233
It's probably just a transitional thing, but some upcoming reservations are now showing up as cancelled.
The PNRs appear to be in the old format, so I suspect that there are reservations just with the new Amadeus PNRs.
The PNRs appear to be in the old format, so I suspect that there are reservations just with the new Amadeus PNRs.